Administrative Assistant Manager

Jackie K. Oates

***** ********* ****** ****

Bridgeville, DE 19933

Cell 302-***-****) Home 302-***-****)

*******@***.***

I am interested in re-entering the work force after spending time caring

for and managing family situations dealing with serious illness and death.

I have substantial experience in performing office duties, customer

service, managing people, and sales. My experience includes Financial

Services, most recently as a Mortgage Loan Consultant, and previously as an

Investment/Insurance Consultant, having held 6, 63, and 26 Securities

(NASD) licensing. Prior to entering the Financial Services arena, I spent

17 years in the Construction Industry as Administrative Assistant to the

President.

Professional Experience:

January 2001 to March 2010 - Mortgage Loan Consultant

Manager - Anne Daniels contact number 302-***-**** (applies to

all listed below)

Bank of America Home Loans (Countrywide Home Loans), 34382

Carpenters Way, Lewes, DE 19958; American Home Mortgage, 34382

Carpenters Way, Lewes, DE 19958;

Washington Mutual Home Loans, 508 N DuPont Highway, Dover, DE

19901 and 34382 Carpenters Way, Lewes, DE 19958

(Moved to Sussex County Office at Managers request to

facilitate opening of new office Location)

Duties:

. Work one on one with potential Home Buyers to Originate and

Structure mortgage solutions based on individual needs

. Maintain communication with client before, during and after

the event developing a "customer for life" attitude of trust

between myself and the customer, as well as a referral source

for myself and the company

. Continually monitor market changes and developments through

continuing education to best serve the needs of the customer,

the company, and business partners.

. Effective communication skills from release to close with

Processing Team, Customer, Closing Agents, Referral Source to

ensure the highest level excellence while setting appropriate

expectations.

. Always maintaining the highest level of ethical and personal

integrity to insure compliance with regulatory requirements

and industry standards.

January 2000 to August 2000 - US Census Bureau - Crew Leader -

Temporary Position -

Re-entered the work force after taking time to be a stay at

home Grandmother

. Supervised a team of individuals responsible for delivery

and completion of Census forms during the 2000 Census

. Performed Classroom and field training

. Assigned and verified work locations

. Corrected when necessary mapping and housing locations

. Monitored and submitted time sheets and travel

reimbursements

World Marketing Alliance, 11315 Johns Creek Parkway, Duluth, GA

30097

Primerica Financial Services, 3120 Breckinridge Boulevard,

Duluth, GA 30099

. Entered the Financial Services arena as a part time agent,

licensed in life, health and variable life/annuity insurance

in the States of Delaware and Maryland

. Acquired Securities License 6 (mutual fund investment); 63

(trade across State Lines) 26 (supervise and maintain records

for other licensed agents)

. Successfully developed and maintained a team of agents with

offices in both Delaware and Maryland

. Title Achieved - Senior Vice President

Vernon E. Pike Contractor, Inc. (VEPCO, INC.), VEPCO Industrial

Park, Delaware Route 10, PO Box 218, Camden, DE 19934

Administrative Assistant to the President

. Performed all facets of business management for a Commercial

Construction Company

. Worked with employees, payroll, accounts receivable, accounts

payable

. Assisted with the bidding process

. Learned to read blue prints to negotiate and purchase

building materials

. Scheduled work phases, all record keeping duties private,

state, and federal for contract and labor compliance,

including working with and calculating scale wages,

calculating and billing project completion by work phase for

overall completion and subcontractor completion, holding and

releasing retainage, preparing and submitting payroll and

completion reports.

. Engaged and monitored Sub-contractor performance, compliance

and completion

. Worked with and assisted Government Procurement Agents,

Bonding Agents, Attorneys and Private Owners through the

course of construction projects

Residency: I have resided at my current home address since February 1978

Personal: Lifetime resident of Delaware, widowed, two adult children

and two grandchildren

Education: Graduate of Seaford Senior High School, Seaford, Delaware;

Financial Service Industry Licensing and Training including Mortgage and

Equity products, Life, Health, Annuity, Variable Annuity, Mutual Funds,

(6, 63, and 26 licensing), continuing education courses, Training Courses;

Personal Growth Courses; Salesmanship and Leadership Training.

Interest: Gardening, Family

References: Business and or Personal - will provide upon request

Contact this candidate