Human Resources Manager

Sabrina Gren, M.A., PHR

**** ***** ******, ********** ** 78626 ? 703-***-****?

***********@*****.***

Summary of Qualifications

. Five years of progressive experience in the field of E-learning/Human

Resources, covering on-site and online training, social media, LMS,

employee/labor relations, employment, and administration

. Knowledge of instructional design process and adult learning strategies,

including ADDIE

. Direct experience with e-learning systems, both course creations and

management

. Flexible, ability to adopt and respond to change when needed

. Strong communication and presentation skills, with the ability to

confidently communicate with all levels of organization (including

senior management) and culturally diverse environments

. Proficient in Taleo, ADP Enterprise, Citrix, TimeSaver, FileMaker,

Lectora, CourseMill, TeamViewer, Microsoft Office Suite programs,

HubSpot, ConstantContact

. Culturally diverse background due to living in 7 countries, and

knowledge of Chinese, Swedish and French

Experience

Total Compliance Solutions Wellesley, MA (Telecommute)

Healthcare industry, 20 Employees August 2010- September 2011

Director of Online Services/ HR

. Collaborate with subject matter experts (SMEs) to plan the content and

design of product curriculum for LMS

. Responsible for ensuring course development on time and within budget

. Responsible for all online curriculum displayed on organization's

website and shopping cart

. Manage social networking sites for organization, boosted blog

subscription up 130% within 3 months

. Manage monthly e-newsletter, responsible for compiling content &

promoting monthly online course specials

. Coach and manage two employees, promoting open door policies and

positive communication

. Gather data regarding existing content, compare content with current

needs, determine revisions and/or components needed to make

instructionally complete

. Respond to client online support emails and calls daily, effectively

maintaining system & positive user relations, working alongside Client

Services Department

. Bring in an average monthly revenue of $20,000 alone with online

training courses and services

. Screen, and interview candidates for entry-level and mid-level job

postings, and conduct job offers

. Established and implemented new employee handbook, harassment policy,

telecommute policy and communicated such policies through presentations,

lectures and online training

. Manage the learning and development coursework of all TCS employees,

initiated monthly employee conference calls and newsletter to foster

communication and involvement

Starwood hotels & Resorts Honolulu, Hawaii

Hospitality industry, +1,000 Employees May 2009-April 2010

China Business Development Intern

. Assisted partnership with Starwood China Human Resources to establish

Associate Exchange program

. Participated and coordinated in site visits for potential Chinese

business, in Chinese and English

. Generated tailored catering menus and packages to meet the needs of

visiting and potential Chinese business

. Responsible for multiple projects simultaneously, including tourism

research, business site visits, and translations

Labor Relations Intern

. Designed Labor Relations training course, both course material and

training handouts, addressing investigatory meetings with difficult

employee situations, and developed strategies on how to deal with

extremely difficult employee relations issues

. Calculated back pay awards and a defensible formula for employees

reinstated after a three year and one year absence, in which the Union

is contesting the methodology

. Designed a survey device, using SurveyMonkey, that solicits and

consolidates input from over two hundred operational management

regarding their collective bargaining agreement concerns for 2010

contract negotiations

Hyatt Regency on Capitol Hill Washington, District of Columbia

Hospitality industry, 500 Employees August 2006-July2008

Employment Manager

. Conducted sourcing, screening, interviewing and offers for all

Management & Non-Management positions

. Redesigned, updated and conducted New Hire Orientation, and Part II

Orientation using additional hand-out training materials, created on my

own, to ensure employee participation and understanding

. Effectively managed all aspects of new hire paperwork, and managed all

Transfer Requests from associates

. Represented hotel at various general and industry-specific career fairs

. Coordinated Internal Company Transfers, interview process, offer letters

and relocation benefits

. Assisted with other HR related projects as needed, such as benefits open

enrollment or leaves of absence forms

Associate relations manager

. Awarded Manager of the 4th Quarter 2007

. Conducted sexual harassment training and safety awareness training to

associates and managers

. Communicated and advanced hotel's open door policy for all associates

through training and on-the-job work style

. Co-developed and implemented hotel's training "library" for use by all

managers and associates

. Conducted meetings with union or non-union associates to resolve their

concerns or issues

. Investigated employee complaints or issues regarding the workplace,

managers or co-workers

. Directed all of the planning, designing and follow through for associate

events with budgets ranging from $50 to $40,000, including three Annual

Associate Awards Banquet

. Increased hotel's volunteer programs, receiving the 2006 & 2007 Hotel

Association Award for Community Service for Hyatt Regency Washington

Shanghai Dongbao Biopharmaceutical Company (International Division)

Shanghai, China

Pharmaceutical Industry, 200 Employees

January-July 2006

Human Resources Representative

. The only international employee for the entire company, given a 6-month

contract by this privately-owned Chinese pharmaceutical company

. Fostered Western and Chinese cross-cultural development through

implementation of customized training programs

. Designed weekly customized training programs focusing on effective

communication skills for managers, effective sales writing skills, cross-

cultural training, and international business etiquette

. Screened and interviewed candidates for company's entry-level positions

Education

Hawaii pacific university honolulu, hawaii

Masters of Human Resources Management, With Distinction May 2010

GPA: 3.92 out of 4.0

Academic Honors: Awarded SHRM Hawaii Graduate Scholarship, HPU General Fund

Scholarship

Courses Included: Safety & Health Management, Global Human Resource

Management, Compensation Management, Human Resource Development,

Organizational Change & Development, Organizational Sustainability,

Information System Management & Research Methods

Middlebury College Middlebury, Vermont

Chinese Language Program August 2005

Academic Honors: Given full grant to attend and complete level III of nine-

week session in Chinese language studies.

George Washington University Washington, District of Columbia

Bachelor of Arts in International Affairs and Chinese Language & Literature

May 2005

Academic Honors: Awarded Presidential Academic Scholarship, University

Honors Scholar, Elliot School Honors.

Certifications & Memberships

. Professional in Human Resources (PHR), May 2010

. Toastmasters Component Communicator Award, July 2010

. Member of Toastmasters International, former Vice-President of

Education, current President of club

. Member of Society of Human Resource Management (SHRM), featured in June

2010 HR Magazine article "Picking the right graduate school for HR"

. Member of American Society for Training and Development (ASTD)

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