Sales Management

* * * * * C K H E A D AV E, A P T * * * * AT L A N TA G E O R G I A 3 0 3 0 5 6 7 8 - 6 4 2 - 4 3 0 5

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SHIRHAAN A. GARCIA

QUALIFICATION\

Innovative dependable professional with eight years of progressive experience within the sales and customer services

industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of

daily business operations

Excellent communication and management skills, with strong ability in personnel interviewing, training, and

motivating skilled in organization and office procedures

Ability to achieve immediate and long-term goals and meet operational deadlines.

Increased customer satisfaction and decreased job turnover.

WORK EXPERIENCE

2011- present Bank of America Forest Park, Georgia Personal Banker

Facilitate a team approach to achieve organizational objectives, increase productivity and enhance employee morale.

Expanded customer base through a variety of effective sales techniques

Serving both business and personal clients.

Increasing business opportunities for bank products.

Delivering professional sales advise, acquiring and deepening customer relationships through the identification of

needs and by matching appropriate solutions.

Implementing sales strategies and tactics to meet and exceed business objectives and assigned goals.

Assisting clients with operational excellence and accuracy, including but not limited to account opening, maintance

and problem resolution.

2009-2011 AutoZone Auto Parts Conyers. Georgia Store manager

Increased total sales by 9.7 % on FY 2010 vs. FY2009.

Increased customer count by 7.8% on FY 2010 vs. FY2009

Increased ticket average by 1.9 % vs. last year.

Obtain a 0.4 % shrink on a projected shrink of 1.7% to 3.5%.

Second place in “best shrink” in the Atlanta region.

Reduce controllable labor by 3.9% compared to the previous year.

Reduce employee cost by 6.7% vs. previous year.

Directly responsible for overall profitability, sales and service.

Define and implement long and short term objectives. Oversee and control all daily operations, policy implementation,

and strategic direction. Set and administer budgets, initiate cost controls to ensure profitability.

Recruit, hire and motivate a staff of 12 plus personnel including key management and support personnel for sales and

training processes.

Establish department goals with management team, which are based on exceeding the expectations of customers

through continuously training and providing great customer services.

Provide an environment of mutual trust and respect and demand the highest ethical standards from staff and

management.

P & L managing, risk management and inventory control.

EDUCATION

Fall 2005 Andrew College Cuthbert, G.A

Business management

2007- 2008 Art instituted of Atlanta Atlanta, GA

Photographic imaging

REFERENCES

Available on request.

Contact this candidate