Customer Service Management

**** ****** **** **

Grove City OH ***** 614-***-**** *******@*****.*** Arjola Hizmo

Experience 2006-Present Innotrac Corp Columbus, OH

Returns Clerk /Wave room management

associate/customer service

Duties:

Order entry

Answering customer requests both verbally and

electronically.

. Verify returns from customers.

. Enter and process credits as needed

. Working with other warehouse departments.

Researching miss labeled or missed ship and other

clerical duties.

2008-2010 Leaping Languages Columbus, OH

Interpreter

Interpreting for hospitals and courts.

Albanian-English

2003-2006 Amerisource Bergen Columbus, OH

Inventory Control/Returns Clerk

. Verify returns from customers.

. Enter and process credits as needed

. Working with the warehouse department

Researching miss labeled or missed ship

Maintaining inventory records, and other

administrative duties.

2001-2003 Balafas Industrial

Construction. Tirana, Albania

Interpreter/Secretary

Duties including: translating from different non

Albanian customers and contractors, both verbally

and electronically.

Answering phones, filing, typing, preparing

production sheets etc.

Education 1997-2001 University of Foreign Languages

Tirana, Albania

B.A., Linguistic Specialist for Greek and Russian

languages.

Languages Albanian-Native language.

English

Greek

Russian

Italian

Spanish

Other Knowledge of different computer software's such

as:

Microsoft office

Oracle

AS 400

Access

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