Customer Service Supervisor

[pic]Deloise Morine Rice

**** ******* **

Augusta,GA 30906

Mobile : 706-***-****

Day Phone : 706-***-****

Email: ***********@*****.***

[pic]

OBJECTIVE: To have a challenging opportunity to find a position

commensurate with my experience and skills, as they are strongly utilized

toward the achievement of company goals.

WORK Dept. of Labor, Licensing & 10/2003 -

EXPERIENCE Regulation-Unemployment Division 12/2010

Baltimore, MD US

Salary: $40,013 USD Per Year

Hours per week: 40

Unemployment Insurance Specialist Advanced

Adjudicate Unemployment Insurance claims to assure

proper and timely payment or denial of benefits.

Conduct fact-finding interviews by phone with

claimants, employers, or employer representatives.

Document and examine relevant supporting

information, including but not limited to medical

information, company or agency records/policies,

and preparing a case record, using a fact-finding

program (Web 221) and Maryland Automated Benefits

system (MABS). Obtain rebuttals where disputes in

material facts exist by asking relevant questions

of the parties in the case and document the case

record. Analyze and evaluate facts from documentary

evidence, and drawing valid conclusions through

review of the case record. Apply appropriate

section(s) of the Maryland Unemployment Insurance

Law, the Code of Maryland (COMAR), and agency

directives to determine eligibility, and render a

written decision on eligibility to both parties

with appeal rights. As an Advanced Specialist,

conduct JAVA hearings (conflict resolutions between

claimant and employer) when needed and may provide

technical advice and assist in the training of less

experienced personnel. (Contact Supervisor: Yes,

Supervisor's Name: Gwendolyn Williams,

Supervisor's Phone: 410-***-**** )

Richmond County Sheriff's Office 3/1999 - 7/2003

Augusta, GA US

Salary: $27,040 USD Per Year

Hours per week: 40

Records Deputy Clerk-2nd in Command on A-shift

Determines general nature of customer inquiries and

direct them accordingly. Answer telephones. Data

entry of police reports (incidents, accident, and

arrest reports). Process traffic tickets and

furnish information on traffic citations. Receive

bond (payments) on traffic offenses. Receive and

respond to radio transmittals from Road Patrol

Deputies on tags, driver's licenses, and wanted

inquiries on subjects. Process/Sort incoming and

outgoing mail. Receive and sign for property and

evidence. Maintain and file records. Enter data

(hits, administrative messages, and bolo

broadcasts) in NCIC, Nationwide Communication Info

Center system. Communicate through teletypes with

other police departments nationwide. Enter and

clear missing persons, stolen vehicles, and wanted

persons data in nationwide police system, NCIC.

Determines status of wanted persons and place holds

on individuals for the fugitive division and

provide extradition status information per District

Attorney's office. Perform criminal background

checks for the public and businesses for employment

purposes. Interpret and apply rules and regulations

according to CJIS, Criminal Justice Information

System. Train other Records Clerks on all

interoffice procedures. Provide clerical support to

Deputies and Investigators. (Contact Supervisor:

Yes, Supervisor's Name: Sgt. Gwendolyn Carter,

Supervisor's Phone: 706-***-**** )

AT&T 3/1998 - 2/1999

Augusta, GA US

Salary: $18,720 USD Per Year

Hours per week: 40

Information Service Agent

Provide customer service/directory assistance to

AT&T carriers through computer network. Connect

overseas calls to international operators. Provide

telephone listings, time zones, and country codes

to carriers. (Contact Supervisor: Yes, Supervisor's

Name: Ernestine Johnson, Supervisor's Phone: (706)

729-5850 )

Olan Mills Portrait Studio 9/1996 - 4/1998

Augusta, GA US

Salary: $7.00 + commission USD Per Hour

Hours per week: 40

Appointment Secretary/Proof Consultant

Scheduled/Confirmed appointments in computer

system. Data entry of customer information and

orders into system. Answered all incoming calls on

multi-line telephone. Determined nature of calls

and responded to or directed to proper party.

Maintained accurate and organized files. Acted as

receptionist and greeted customers. Provided

excellent customer service through effective

interpersonal communication and problem-solving

skills. Sold portrait packages using various

selling techniques. Reviewed proofs with customers

and took customer orders. Prepared order forms and

proofs to be sent to plant for development.

Collected payments on portraits and daily deposited

in bank. (Contact Supervisor: Yes, Supervisor's

Name: Donna Gilbert, Supervisor's Phone: (706)

738-4041 )

EDUCATION Georgia Southern University

Statesboro, GA US

Bachelor's Business Administration Degree - 5 /

1996

Major: General Business

REFERENCES Leroy Cox Dept. of Labor, UI Center

Licensing, & Director

Regulation-Unemp

loyment Division

Phone Number: 410-***-****

Reference Type: Professional

Leroy James Retired Retired School

Counselor/Pastor

Phone Number: 706-***-****

Reference Type: Personal

ADDITIONAL -Office equipment operated: copy machines,

INFORMATION multi-line phones, fax machines, scanners,

printers, transmittal radios, word processors,

calculators, and computers.

-Microsoft Word, Outlook Express

Contact this candidate