Customer Service Manager

Kimberly T. Alston

**** ****** ******, ******* ******** 23502

757-***-****

*********@*****.***

Skills

. More than 10 years customer service experience

. Computer software: Adobe CS4 (PhotoShop, Flash, Illustrator,

Dreamweaver, InDesign)

Education

ECPI College of Technology, Virginia Beach, VA

Bachelor of Science in Computer Science and Web Design

Experience

Intelenet Global (Upstream LLC) Chesapeake, VA March 2007 to

January 2009

Editorial Review Agent

. Research approve/reject websites and search

engine ads for MSN

Project Light, Norfolk, VA March 2008 to August

2008

Graphic Artist/Designer (Externship)

. Input and feedback on design concepts

. Updated graphics using PhotoShop

. Created images for interactive software

Value City, Virginia Beach, VA September 2006 to

February 2007

Customer Sales Associate

. Customer Assistance

. Cashier

. Stocking shelves

. Nightly clean-up

Taco Bell, Norfolk, VA September 1994 to July

2006

Assistant Manager Trainee/Assistant Manager

. Supervised and assigned crew positions based on skills

. Scheduled safe cash drops for bank deposits

. Maintained proper cash handling procedures using PAR

. Maintained proper food handling procedures

. Trained

. Customer service

. Order/Receive

References are available upon request.

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