Customer Service Manager

eileen m. mcgirr

Home Phone: 619-***-**** Cell: 619-***-****

Email: ************@*****.***

OBJECTIVE

A college graduate (BS Computer Information Systems) with study in

Application Programming, Internet Development, and Web Design. Seeking a

position to advance proven skills and utilize creative & resourceful

talents.

EDUCATION:

Mar 2010 - Bachelor of Science, Computer Information Systems

Coleman University San Diego, CA * Perfect Attendance

Award, GPA 3.78

Jun 2007 -- Associate of Science, Computer Business Technology

San Diego City College San Diego, CA * Dean's List, GPA 4.0

TECHNICAL CAPABILITIES:

All of my programming experience was done at Coleman creating multiple

school projects/programs using the following:

. Application Programming Languages: JAVA, C#, and C++

. Internet Programming: HTML, XHTML, CSS, PHP, XML, and JavaScript

. Server-side applications: C#, ASP.net, and ADO.net

. DATABASE: SQL Server, MySQL, T-SQL (queries, stored procedures, database

design etc.)

. The System Design Life Cycle (SDLC)

. IDE's & Other Tools: Dreamweaver, Eclipse, Visual Studio 2005,

NetBeans, Visual Web Developer 2008, TextPad, & Notepad++, Microsoft

Word, Excel, Access, PowerPoint & Publisher

EMPLOYMENT HISTORY:

Present: Freelance Website Design/Caregiver

. Currently building a Website for a friend's pool company using HTML

and CSS which includes seven hyperlinked pages. The pages include

information about the company, its Mission Statement, services,

products, affiliations, contact information, and pictures of their

work.

Each page was given hyperlinks to all other pages. Logos of the

affiliated companies were used for the links to their home page using

absolute paths.

Mar 1993 - Feb 1996: Maritime U.S.A. Technician

. Rebuilding, refurbishing, and test of Savin/Ricoh copy machines.

This work consisted of disassembling the used copiers, sending the

frame out for repainting, and reassembling the machine with new

parts.

. The testing was done with electronic and mechanical equipment

designed for these specific copiers.

. Completion dates were pre-established and enforced. Perfection

was expected. Schematics were available if necessary.

Feb 1989 - Jan 1993: Coastal Office Products Field Service

Representative

. Provided customer service and on site repair of copy machines.

Some of our clients were Kaiser Hospital, Navy bases and H&R Block.

. Strong customer relationships were required for open communication

between me and the clients to establish a clear understanding of the

problems they were encountering.

. Immediate resolution of the problems was often requested by the

clients.

Supervision from my manager was minimal, service calls were done

alone.

. Inventory, status reports, and expense reports were required for each

call at the end of the week. Organization of my inventory was

critical as I only went to the home office for restocking once a week

unless parts were required immediately.

. I received training and certification for both Savin and Ricoh

copiers.

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