Manager Management
Resume:
RESUME
Glenda J. Lane, RN
Bishop, GA 30621
E-Mail: **********@*********.***
Phone: Current 850-***-****
Home 706-***-****
Cell 706-***-****
Highlights of Qualifications
Greater than 32 years experience in the Health Care industry, including 25
years in management. Experience includes roles as Director of Surgical
Services, Operating Room Supervisor, OR Manager, Charge Nurse, Head Nurse,
Education Coordinator, Quality Assurance Coordinator, Resource Nurse and
Project Manager for Software Implementation. I have served as: Member of
Hospital Re-engineering/Redesign Team, Regional Account Manager for
Software Implementation, VP of Clinical Data Services for a Data Management
Company and Contract Consultant for Healthcare Project Management.
Previous employer / facility description: Experience working with a wide
range of hospitals; facility size included Critical Access Hospitals to
Major Trauma Centers. Management of FTE's from 3-80. Surgical experience
in all surgical specialties from Podiatry to Open Heart Surgery.
Departmental management responsibility included: Pre-OP, Operating Rooms,
PACU, Central Sterile Supply, Endoscopy Suite, Pain Center and Breast
Center.
Previous responsibilities have included: Directing and managing all
activities of multiple Clinical Departments, Maintaining Operational
Budgets, Educational Material Development and Presentation, Data Analysis,
Action Plan Development (Redesign), Project Implementation, and
Consultation.
Consultations include: Operational Assessments, Departmental Benchmarking,
Base Automated System Usage Training/Implementation, Data Audit, Work Flow
Analysis, Project Planning, Development of Action Plans and Project
Management and Interim management of various hospital departments.
Duties have included directing and managing all activities of multiple
clinical departments. Duties have also included the generation and analysis
of management information concerning utilization, productivity, procedural
costs, budgeting and revenue comparisons, Clinical Data Cleansing, Medical
Data Research and Verification, Product Description Development,
Development of Product Description Templates, Training Documents and Tools,
Assignment of UNSPSC Product Codes.
Summary of Qualifications: I have faithfully upheld a tradition of
professionalism, integrity and long-term relationship building. I have a
proven record of success in managing a complex surgery department. I use a
hands-on approach to progressive leadership, I am skilled in team building
and fiscal management and I am committed to continuous improvement of
patient care.
June 2009-February 2011 MANAGER/ SUPERVISOR INPATIENT SURGERY
GWINNETT MEDICAL CENTER- DULUTH
3620 Howell Ferry Road
Duluth, Georgia 30096
Responsible for managing and coordinating all daily activities for the
Inpatient surgery department. Duties include personnel management,
operational management, and patient and physician satisfaction.
Implementation of industry defined best practices within the surgical
setting to meet JCAHO regulatory requirements. This is a 4-OR Suite,
serving all specialties except open heart and neurology. New services such
as Davinci Robotic Surgery and Bariatric Surgery were implemented during my
tenure here. Also a new operating room was built along with a state of the
art supply room facility. I have 24-hour responsibility for managing the
department.
Supervisor: Darvina Heichmier 678-***-****
Reason for leaving: Moved to Florida
March 2003-February 2009 VP CLINICAL DATA SERVICES / CONSULTANT
CHOICEMED LLC
INCLUDES: CHOICEMED DATA AND CHOICEMED CONSULTING
3651 MARS HILL ROAD
WATKINSVILLE, GA 30677
Responsible for directing and managing all activities of the Clinical
Department, Human Resource Manager for the Company, and member of the board
of directors. Duties include: Clinical Data Cleansing, Medical Data
Research and Verification, Product Description Development, Development of
Product Description Templates and Training Documents and Tools, Assignment
of UNSPSC Product Codes, Staff Hiring/ Scheduling/ Training/ Management.
Supervisor: Phil Meyer, (Owner) 706-***-****
Reason for leaving: Company closed due to the recession
INTERIM POSITIONS HELD WHILE WORKING WITH CHOICEMED
May 2007-March 2008 Interim-Director Surgical Services Chestatee Regional
Hospital
CHESTATEE REGIONAL HOSPITAL
227 MOUNTAIN DRIVE
DAHLONEGA, GEORGIA 30533
Responsible for the management of all aspects of Surgical Services.
Surgical Services includes: Operating Rooms, PACU, Central Sterile,
Outpatient Surgery / Pre-Admit, Endoscopy, and Pain Center.
1. Responsibilities included; coordinating daily activities including
personnel management, operational management, patient and physician
satisfaction, cost analysis and budgeting.
2. Implementation of practices within the surgical setting to meet JCAHO
regulatory requirements.
3. Responsible for the development and implementation of an automated
supply utilization and charge recording system.
4. Responsible for the development of an automated system for recording
contents of surgical trays, recording and maintaining surgeon preference
cards.
Supervisor: Alan George (Administrator) 706-***-****
Reason for leaving: This was an interim position
October 2004-October 2005 MANAGER MED/SURG-3
WALTON REGIONAL MEDICAL CENTER
330 ALCOVY STREET
MONROE, GEORGIA 30655
Responsible for directing and managing all activities of the Med/Surg-3
Department. Duties and responsibilities include: Scheduling and Staffing
coordinator for the department, Patient Advocate, Liaison with Medical
Staff and hospital personnel, Member of Nursing Council, Member of
Performance Improvement Team, Member of Hospital Management Team, Budgeting
and Departmental Marketing, Educator of Departmental Staff, and
Implementation of practices within the department to meet JCAHO regulatory
requirements.
Supervisor: Sharon Queen, DON 770-***-****
Reason for leaving: This was an interim position
October 2002-March 2003 DIRECTOR SURGICAL SERVICES
MORGAN MEMORIAL HOSPITAL
1077 SOUTH MAIN STREET P.O. BOX 860
MADISON, GEORGIA 30650
Responsible for the development and implementation of a project plan for
the renovation of Surgical Services. Project plan included coordinating
repairs, capital equipment purchases, development of policies and
procedures, hiring of qualified staff, recruitment of Anesthesia Services,
budgeting and facility marketing. Surgical Services includes; Operating
Rooms, Endoscopy, PACU, Central Sterile, and Pre-Admit.
5. Implementation of practices within the surgical setting to meet JCAHO
regulatory requirements.
. Responsible for the development of an automated system for recording
contents of surgical trays and recording and maintaining surgeon
preference cards.
6. Responsibilities included; coordinating daily activities including
personnel management, operational management, patient and physician
satisfaction, cost analysis and budgeting.
Member of Various Hospital Committees
Supervisor: Mike Bowden (Administrator) 706-***-****
Reason for leaving: To work for ChoiceMed.
April 2000 - April 2002 DIRECTOR OF SURGICAL SERVICES
BAPTIST MEDICAL CENTER
1200 BAPTIST MEDICAL CENTER DRIVE
CUMMING, GEORGIA 30041
Responsible for the management of all aspects of Surgical Services.
Surgical Services includes: Operating Rooms, PACU, Central Sterile,
Outpatient Surgery / Pre-Admit, Endoscopy, and Pain Center.
7. Responsibilities included; coordinating daily activities including
personnel management, operational management, patient and physician
satisfaction, cost analysis and budgeting.
8. Implementation of practices within the surgical setting to meet JCAHO
regulatory requirements.
9. Responsible for the successful development and implementation of a
computerized scheduling and information management system.
10. Responsible for the development and implementation of an automated
supply utilization and charge recording system.
11. Responsible for the development of an automated system for recording
contents of surgical trays and recording and maintaining surgeon
preference cards.
12. Committee Memberships include:
Member of the Department of Surgery Committee
Member of the Surgery Committee
Member of Safety Committee
Member of Patient Care Committee
Member of Nursing Council
Member of Forms Committee
Member of Leadership Team
Member of Code 99 Committee
Member of Infection Control Committee
Member of Customer Service Committee
Supervisor: Lynn Jackson (Administrator) 770-***-****
Reason for leaving: To work closer to home.
June 1998 - Nov. 1999 DIRECTOR OF SURGICAL SERVICES
NEWTON GENERAL HOSPITAL
5126 HOSPITAL DRIVE, N.E.
COVINGTON, GEORGIA 30014
Responsible for the management of all aspects of Surgical Services.
Surgical Services included: Operating Rooms, PACU, Central Sterile,
Outpatient Surgery, Endoscopy, Pain Center, Pre-Admit, and the Women's
Diagnostic Center.
13. Responsibilities included; coordinating daily activities including
personnel management, operational management, patient and physician
satisfaction, cost analysis and budgeting.
14. Implementation of industry defined best practices within the surgical
setting to meet JCAHO regulatory requirements.
15. Responsible for the successful implementation of a computerized
scheduling and information management system (ORSOS). Served as Project
Manager for this multi-departmental project. Responsibilities included;
assessment and redesign of work processes, conversion of data from
existing automated system to ORSOS, operational management of
scheduling/reporting/inventory management, and ongoing system
administration.
16. Responsible for the design of the Phase IV Hospital Expansion Project
to include a three story Surgical Services Center to house; OR, PACU,
Outpatient Surgery, Endoscopy and Central Sterile Services. Construction
Project to begin second quarter 2000.
17. Responsible for the design and start up of the Women's Diagnostic
Center. (Breast Care Center)
18. Committee Membership Included:
Member of the Surgery Committee
Member of Surgical Services Support Committee
Member of Safety Committee
Member of Nursing Management
Member of Interdisciplinary Documentation Committee
Member of Policy and Procedure Committee
Member of Continuous Quality Improvement Team
Member of Information Management Team
Member of Women's Diagnostic Center Planning Team
Member of Surgery Center Planning Team
Supervisor: Barbara Valentine, DON 770-***-****
Reason for leaving: To work for another facility with expansion plans.
October 1995 - June 1998 CONSULTING SERVICES
CLOUD CONSULTING SERVICES, INC. 12/1996 to 06/1998
411 CAMILLE CIRCLE #15
SAN JOSE, CALIFORNIA 95134
Account Manager: Responsible for the provision of contracted consult days
for the purpose of enhancing the implementation and utilization of software
programs designed for Management and Operational support.
19. Consultations include; Operations Assessments, Departmental
Benchmarking, Base System Usage Training/Implementation, Data Audit, Work
Flow analysis, Project Planning, Development of Action Plans and Project
Management.
20. Responsibilities include: Testing and support for newly developed
software applications.
21. Responsible for the development of teaching tools, instruction manuals
and documents for Educational Seminars on software applications.
Responsibilities include the development of marketing materials for the
consulting firm and assistance in acquiring new contract sales.
Supervisor: Cathy Meyer (Owner)
Reason for leaving: To stop traveling during my Mom's terminal illness.
ATWORK CORPORATION (A MEDIPHIS COMPANY) later became PerSe' Technologies
10/1995 to 12/1996
1975 CONCORSE DRIVE
SAN JOSE, CALIFORNIA 95131
Regional Account Manager: Responsible for managing positive client
satisfaction from the day of contract signature by communication, problem
solving, and resource allocation. My region included all ORSOS clients for
14 southeastern states.
22. Served as a communication conduit for all designated corporate clients.
Functioned in the Project Manager role with corporate or regional team
consisting of Implementation Consultant, Interface Consultant, and
Account Consultant.
23. Supported clients regularly requiring assistance to maximize use of
their ORSOS and ONE-CALL Products.
24. Provided contracted consultative services for the purpose of on site
training relative to the use of purchased software packages.
Consultative services included Project Management, Training Seminar
development and presentation, Operational Assessments, WorkFlow Analysis,
Redesign Recommendations, and the Development of Action Plans relative to
the Implementation of new software packages.
25. Responsibilities included assistance in acquiring new sales and product
development.
Supervisor: Mary Marlow (Lead Account Manager) 360-***-****
Reason for leaving: To work with another consulting firm with a smaller
region
August 1991-October 1995 DIRECTOR OUTPATIENT SURGICAL CENTER
SAINT MARY'S HOSPITAL
OUTPATIENT SURGICAL CENTER
1230 BAXTER STREET
ATHENS, GEORGIA 30606
Responsible for the management of all aspects of the Outpatient Surgical
Center. The Center included a Business office, 7 Room Pre-Operative
holding area, 5 Operating Rooms, 1 Minor Treatment Room, Recovery Room,
Storeroom, and Central Supply Department.
26. Responsibilities included; coordinating daily activities including
personnel management, operational management, patient and physician
satisfaction, cost analysis and budgeting.
27. Implementation of industry defined best practices within the surgical
setting to meet JCAHO regulatory requirements.
28. Responsible for the successful implementation of a computerized
scheduling and information management system (ORSOS). Served as Project
Manager for this multi-departmental project. Responsibilities included;
assessment and redesign of work processes, conversion of data from
existing automated system to ORSOS, operational management of
scheduling/reporting/inventory management, and ongoing system
administration.
29. A Member of the Hospital Design Team for strategic planning and
restructuring to a patient focused plan of care utilizing Care Tracs.
Team activities included; work flow analysis and redesign within and
between multiple departmental divisions resulting in more efficient
patient, increased productivity, increased patient satisfaction, and
reduced cost. Thus re-engineering the hospital to adjust to managed care
corporate demands.
30. Committee Membership Included:
Member of Operating Room Committee.
Member of Safety Committee.
Member of Nursing Management.
Member of Hospital Management/Directors Team
Member of Policy and Procedure Council.
Member of various Quality Improvement Teams
Member of Information Management Committee
Member of Surgical Products Value Analysis Team
Member of Hospital Restructuring Design Team
Supervisor; Lee Tracy, DON 706-***-****
Reason for leaving: To accept a travel opportunity and begin consulting.
March 1989 - August 1991 GEORGIA BAPTIST MEDICAL CENTER
300 BOULEVARD NORTHEAST
ATLANTA, GEORGIA 30312
OPERATING ROOM SUPERVISOR 1990 - 1991
EDUCATION COORDINATOR 1989 - 1990
Responsible for the overall management of the 17 suite Operating Room at
this Level I Trauma Center. Responsibilities included coordinating daily
activities including personnel management, patient and physician
satisfaction, and budgeting.
31. Responsible for the development and documentation of numerous policies
and procedures. Developed several manuals of instruction including:
Training Manual in Perioperative Nursing, Training Manual for Laser
Safety and Operation, Training Manual for the Performance of Laparoscopic
Lymphadenectomy, Training Manual for Operating Room Technology Course,
Manual for Physicians Training in Laparoscopic Cholecystectomy.
32. Successfully implemented a computerized system for scheduling, data
collections and trending, and productivity analysis. (ORSOS)
33. Directed the Operating Room Technician Training program.
34. Seminar Director for Physician Training in Laparoscopic Cholecystectomy
utilizing the medical centers animal research center. Successfully
trained greater than 400 Physicians.
35. Committee Membership Included:
Laser Safety Officer for the Hospital.
Quality Assurance Representative for the Operating Room.
Risk Management Representative for the Operating Room.
Representative for the Operating Room on the Hospital Joint Practice
Committee.
Member of Nursing Management Committee.
Member of Trauma Quality Assurance Committee.
Infection Control Committee Representative.
Member of Endosurgery Committee.
Member of Animal Research Committee.
Supervisor: Lou Bottoms 404-***-****
Reason for leaving: Moved to Athens Georgia.
June 1986 - March 1989 DECATUR HOSPITAL
450 NORTH CANDLER STREET
DECATUR, GEORGIA 30031
OPERATING ROOM STAFF NURSE
Responsibilities included scrubbing and circulating all areas of surgery,
training and supervising Operating Room Technologist. This was a four
room operating department performing all surgical services both inpatient
and outpatient. I often performed in the role of Charge Nurse and I Served
as Preceptor for the following Specialties: Laparoscopy, GYN, and Urology.
Supervisor: Nan Wadsworth (Asst. Director) 404-***-****
Reason for leaving: To accept a leadership position at Georgia Baptist.
June 1978 - June 1986 DEKALB MEDICAL CENTER HEAD NURSE UROLOGY AND GYN
2701 NORTH DECATUR ROAD
DECATUR, GEORGIA 30030
Began working at Dekalb Medical Center in 1975. Performed as a nursing
assistant while attending Dekalb College to train as a Registered Nurse.
Upon graduating in 1978, worked as a staff nurse on a medical/stroke unit
for one year.
36. In 1979 became Assistant Head Nurse on a medical/surgical unit.
Responsibilities included the daily staffing and management of that unit.
37. In 1980, completed a Post Graduate Course in Operating Room Nursing
38. Head Nurse of Urology and GYN services. Also worked a week-in Baylor
position on the Psychiatric Unit, at this time. Duties as Head Nurse
included the training of nurses in Urology/GYN services and the
preparation of budget needs for those departments.
Supervisor: Susan Bales (Director) 404-***-****
Reason for leaving: Got married and wanted to work less call.
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