Customer Service Manager

STEWART CARMICHAEL

**** **** ***** *******

Great Falls, VA 22066

*******.**********@********.*** - 703-***-**** (cell)

EDUCATION

UNIVERSITY OF COLORADO AT BOULDER - Leeds School of Business - Graduation:

May 2011

B.S. degree in Business Administration with an emphasis in Finance

GPA: 3.20 (Finance), 3.158 (cumulative)

. Relevant Projects: StockTrak Project (Investment and Portfolio

Analysis) construction of a well diversified portfolio based on

different types of analyses of financial securities. Cost Analysis

(Booz Allen Hamilton Internship) projection of future employer charge

rates. Up Down Account - practice of diversifying a portfolio with

the buying and selling of financial securities over a period of a

year.

. Relevant Courses: Portfolio & Investment Analysis,

International Finance, Financial Institutions Management, Financial Markets

and Institutions, Corporate Finance, Management: Critical Leadership

Skills, Adding Value with Management, Marketing Research, Buyer Behavior

HONORS & AWARDS

. Diverse Scholarship Program (DSP)

. DSP Tutors Award

. Dean's List Spring 2010 (Required 3.75 GPA and above)

LEADERSHIP AND ACTIVITIES

. Diverse Scholarship Program (DSP)

2007 - Present

. DSP Tutoring - tutor underclassmen in the scholarship program

in their business classes

. DSP Mentoring - influence and sponsor an underclassman of DSP

for the purpose of enhancing their learning and overall experience at the

University of Colorado at Boulder

. DSP Annual Fall Retreat - attended weekend getaways of

leadership and team building activities

. Finance Club (Leeds School of Business)

2008 - Present

. Discussion of relevant topics in today's world of business

along with guest speakers from various companies within their

respective financial divisions

EXPERIENCE

Booz Allen Hamilton (BAH), Arlington, Virginia

Operations Administrative Assistant

Summer '10

. Provided assistance to a Sr. Executive and 2 consultants in the

internal operations and projects division of a large consulting firm,

while developing an understanding of the working environment for the

consulting world.

. Utilized excellent organizational skills, systematic,

mathematical and innovative thinking.

. Produced various spreadsheets dealing with proposal work, such

as cost analysis projections for upcoming proposals, projection of future

employer billing rates, competitor billing rates and salaries of college

professors.

. Assisted in the planning and production of the annual Defense

Science Research Council (DSRC) summer conference for the Defense Advanced

Research Project Agency (DARPA).

. Collaborated in a project to help reorganize and redesign the

BAH employer website dealing with the overall hiring process, employer

information and resumes.

Children's Camp Counselor, Spring Hill Recreation Center, McLean VA

Summers '08 - '09

. Provided a positive and safe atmosphere for children of all

ages while enhancing their learning abilities and character

development through various sports and game activities.

Life Guard of the University of Colorado Recreational Center, Boulder, CO

2007 - 2008

. Ensured the safety of all members who utilized the pool

facilities.

Apple Federal Credit Union, McLean, VA

2006 -

2007

Student Financial & Marketing Manager

. Developed knowledge of Credit Union services through

transactions, accounting & marketing/fundraising.

. Opened, managed and helped close checking and savings accounts

for students, faculty and other credit union members

. Assisted credit union members as a customer service

representative.

. Assisted in the process of helping students and faculty apply

for various different loans, while assisting in the process of loan

underwriting with the head branch manager.

. Planned and organized various different marketing strategies to

further expand the credit union's customer base.

. Managed all deposits, checks as a head teller, while managing

the security of the branch's safe (recorded opening and closing of daily

volumes and transactions).

SKILLS

. Thorough and developed understanding of Microsoft Office,

especially Microsoft Excel

. Basic understanding of Spanish (Verbal & Written) 6 years

PERSONAL INTERESTS

. Up Down Account, Percussionist (Classic Rock & Classical),

Boulder Free Ride (Ski & Snowboard Club), Sports

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