Customer Service Manager
Resume:
Joseph A. Minturn
*** ***** ***** **., ************, NC 272**-***-*** 1508 *************@***.***
Objective To challenge myself and use my experience to motivate individuals to their full potential
benefiting the company and themselves.
Experience Branch Manager
4/04-Present M&M Supply Div. of Courter Company Inc., Greensboro, NC
We are a wholesale distributor of functional and decorative hardware to both
the retail custom cabinetmaker and commercial millwork industry.
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Supervise 6 outside salespeople covering all of North Carolina, Northern South
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Carolina and Southern Virginia.
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Responsible for 5 inside sales representatives handling customer service and counter
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sales for a 28,000sq.ft warehouse.
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Oversee shipping department of 4 warehouse employees and 3 delivery drivers.
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Coordinate marketing of products through contact with multiple vendor
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representatives as well as marketing director at corporate office.
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Aid purchasing department with light purchasing and price negotiating with vendor
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representatives.
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Branch Manager
10/00-4/04 Courter Company Inc., Louisville, KY
Same responsibilities as above with only 3 outside salespeople for Kentucky
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and Southern Indiana.
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Operations Manager
5/92-10/00 Courter Company Inc., Louisville, KY
Supervised 3 customer service representatives and oversaw inventory control
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in 14,000sq. ft. warehouse.
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Assistant Purchasing Agent
5/91-5/92 Courter Company Inc., Indianapolis, IN
• Maintained inventories of 30 vendors in 2 locations.
• Responsible for implementing price changes to sales department and return
• of slower moving inventory.
Driver, Warehouse Manager, Customer Service
6/88-5/91 Courter Company Inc., Louisville, KY
6/88-4/89 Delivery driver - 15ft. box truck with up to 41 local deliveries.
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4/89-7/90 Warehouse manager, responsible for 2 drivers and 2 warehouse
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employees. Received and put away incoming stock, pulled and checked orders.
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Did physical inventory and cycle counting.
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7/90-5/91 Customer Service, placed and tracked customer orders, answered
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technical questions about products.
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Education University of Louisville, Louisville, KY
10/83-5/88]
Bachelor of Science - Police Administration
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Military United States Navy Reserve
12/84-01/91
• Utilitiesman, Petty Officer 3rd class. (Plumbing, heating and air
• conditioning).
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