Customer Service Manager
Resume:
Linda Lane
***********@*****.***
Profile: Dependable, resourceful professional. Proven ability to plan, organize, and direct a wide range
of activities, Outstanding customer service skills.
Professional Experience:
Bellevue School District, Chinook Middle School, Bellevue WA
Office Manager, 2006-2010
• Managed front office.
• Dealt with high volume of calls and emails from parents, staff, and district headquarters.
Interacted with people from diverse economic and cultural populations.
• Supported Principal.
• Positive daily interaction with students aged twelve to fourteen. Supervised students in Health
Room.
• Assisted principal in creating and allocating annual school budget of approximately $100,000.
Tracked expenditures actual vs budget, advised principal and teachers monthly.
• Researched and purchased office, housekeeping and classroom supplies. Maintained good
relationships with supply vendors.
• Supervised staff of three: school office staff and Assistant Librarian. Maintained confidential
personnel files for all school employees. Monitored custodians’ non-standard duties including
repairs, clean-up, climate control, set-up for assemblies and other in-house activities. Trained and
supervised parent volunteers to assist with office projects.
• Scheduled master calendar for school year, coordinating building use, school events, holidays,
in-house activities, etc. Coordinated PTSA events with master calendar including fundraisers and
staff appreciation days. Scheduled substitutes and interpreters.
• School liaison to PTSA. Facilitated interaction between association and teachers, assuring
diverse needs and expectations were met. Collaborated with Treasurer to monitor and distribute
PTSA grants, facilitated expenditures.
• Member of the Safety Committee. Helped organize Fire, Earthquake, and Lockdown drills.
Contributed recommendations to school administrators and Safety Committee. Monitored
building security and responded appropriately in the event of emergency.
Bright Horizons Preschool, Bellevue WA
Office Manager, 2005-2006
• Dealt with high volume of calls from parents, staff, and vendors. Interacted with people from
diverse economic and cultural populations.
• Supported Director.
• Enrolled and registered new students. Responsible for monthly tuition including collecting,
tracking and reconciling parent accounts for the entire school.
• Compiled marketing packets for prospective student families, under supervision of school
director.
1
Linda Lane
***********@*****.***
• Scheduled outside and in-house student activities.
• Researched and purchased office, housekeeping and classroom supplies. Maintained good
relationships with supply vendors.
Self-Employed
Writing Tutor, 2005
• Developed writing activities for homeschool students aged six to fourteen. Co-created projects
with parents and students, including essay, fiction, non-fiction, and poetry.
• Provided feedback to students on their work. Communicated online with students and parents
regarding progress.
Melanie and Kevin Pate, Kirkland WA
Nanny, 2000-2003
• Organized daily activities of two children under school age.
• Provided a creative environment, including art and poetry.
Bellevue School District, Bellevue, WA
Reader for Middle School Language Arts class, 1999-2001
• Graded student papers under direction of teacher.
• Organized and filed paper work.
Community Work
Carl Sandburg Elementary, Kirkland, WA
• Co-developed “Famous Women in History” program. Presented theatrical productions for grades
one through six.
• Co-directed musical productions in conjunction with the Music Department.
• Created and supervised the student newspaper.
• Assisted librarian working with students, book check-out,
Skills
• Office Outlook, Word, Excel
Certifications
• CPR and Blood-borne Pathogens Certificated
2
Contact this candidate