Project Manager Management

DUMILE K. WILSON, PMP

*** *. ***** **

Salinas, Ca 93906

831-***-**** ? *********@*******.***

PROJECT MANAGEMENT PROFESSIONAL

SUMMARY OF ACHIEVMENTS

. Diplomatic leader possessing experience administering and managing

operations for the U.S. Navy and private sector companies, supervising

over 70 staff

. Facilitator of process improvement, partnering with a cross section of

departments in the creation of a company-wide programs involving

proposal management and employee performance improvement

. Collaborated with program representatives, reviewed requirements and

tasks, meeting goals of contracted programs with Arizona and

Mississippi Education Departments, leading to cost-effective

completion of deliverables for four consecutive periods.

PROFESSIONAL EXPERIENCE

Language Line Services Monterey, CA

2006-present

Sales Support Coordinator, RFP

. Develop response proposals to Request for Bids (RFBs) from potential and

existing clients

. Research and consult with internal subject matter experts, execute

strategy to articulate company's core competencies and ability to meet

specific requirements of Request for Bids

. Coordinate with Operations, Information and Technology, Human Resources,

Sales, and Legal to accurately construct detailed responses to compliance

questionnaires and assessments.

. Efforts have led to increased market share across various sectors, and

company achieving annual revenue growth rate over 10%

CTB/McGraw Hill Salinas, CA

2003-2005

Scoring Project Manager

. Worked on contracted programs with state educational departments to

provide educational testing and scoring reports for school districts

. Collaborated with 10+ individuals in a matrix environment to establish

the scope of work, ensure completion of milestones and tasks, and meet

the contractually obligated deliverables to the clients.

. Managed Scoring department's project area of responsibility from

inception to completion, gathering consensus with program and

department personnel on schedule of task completion, coordinating with

IT on testing of software quality, and negotiating with sponsor and

program manager on availability of necessary resources

Prudential Financial Salinas, CA

2002-2003

Financial Services Associates

. Performed the overall development of client portfolios and provided

additional financial services

. Served as a client contact providing assistance in the areas of risk

management, estate protection, and wealth accumulation.

HSBC Salinas, CA

1999-2002

Unit Manager (2000-2002)

. Supervised team of 12 associates, handling inbound phone calls from

over 250,000 card members

. Monitored operational performance, ensuring top quality customer

service and consistent revenue growth

General Management Trainee (1999-2000)

. Achieved the successful completion of an 8-phase on-the-job rotational

development program, encompassing assignments within major functional

business units

. Interviewed work center staff and stakeholders to gain understanding of

work center requirements

. Conducted analysis of key data and established operational metrics

. Documented performance improvement plans and participated in development

of new business processes

U.S. Navy USS ABRAHAM LINCOLN Everett, WA

1994-1999

Material Control Officer (1997-1999)

. Ensured training and safe usage of hazardous materials throughout the

ship

. Supervised the daily operations of 12 enlisted staffing

U.S. Naval Support Activity Souda Bay Crete, Greece

Assistant Supply Officer (1995-1996)

. Provided overall management and monitoring of 50 technicians and contract

workers from diverse functional areas

. Spearheaded the development, implementation, and management of the

organization's long and short-term training plan to provide the accurate

progression of fully qualified staff

. Oversaw the partnership of command departments (Public Works, Housing,

and Dining) and commercial entities, ensuring optimal support for over 70

military personnel.

EDUCATION/TRAINING

MBA, Golden Gate University, San Francisco, CA

BS in Business Administration, University of Southern California, Los

Angeles, CA

Project Management Professional (PMP) Certification

Master Certificate Program in Business Analysis, Villanova University

Master Certificate Program in IS/IT Project Management, Villanova

University

Supply Management, Financial Management, U.S. Navy, Athens, GA

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