Customer Service Representative

Karen Stone Miller

*** ******* *****, ************, ******** 21793

240-***-**** • abgwp4@r.postjobfree.com

Objective

To find a position with a property and casualty broker that will challenge me on a daily basis.

Professional Experience

Willis, Potomac, Maryland July 2003 –August 2011

Assistant Vice President/Senior Client Manager 10/05 – 8/11

Handled a varied book of commercial business of $1.0M in revenue to the office, with average

premium size of $50K - $100K per policy.Performed new and renewal marketing efforts and most

day to day servicing, with the assistance of a team of Assistant Account Managers. Acted as

client advocate to ensure that the client was properly represented to the carrier. Evaluated risk

on an ongoing basis to ensure that the current policies properly supported and insured the

client. Promoted to Assistant Vice President in July of 2007.

Senior Risk Analyst 7/03 - 10/05

Provide account support to the marketing executives by way of issuing ID cards, certificates of

insurance, evidences of property insurance, invoicing; premium allocations; exposure

workbooks, and other special projects as requested. Provided on-site support for one client one

day a week for approximately a year to help with their risk management needs.

AH & T, Inc., Leesburg, Virginia January 1998 - July 2003

Account Manager 4/99 - July 2003

Handle day-to-day service tasks on a $5M book of business for a specialty program. Market all

renewals. Maintain a 98% renewal retention while presenting all renewals over the telephone

and via e-mail. Foster good relations with outside brokers who bring their clients into the

program.

Technical Specialist 1/98 - 4/99

Handled processing tasks from four CSR’s while developing a good knowledge of commercial

lines.

Cohen-Seltzer, Inc., Fort Washington, Pennsylvania August 1994 - January 1998

Customer Service Representative 9/95 - 1/98

Handled the day-to-day service tasks on the workers’ compensation policies of our large, loss

sensitive accounts. Duties included projecting experience modification factors and estimated

retro calculations.

Claims Representative/Loss Sensitive Unit 8/94 - 9/95

Created a position as a liaison between claims adjusters and our clients on large, loss sensitive

workers’ compensation accounts to ensure that the claim impact on their experience

modification factors and retro calculations was at the minimum.

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Karen Stone Miller

Page Two

Edward G. Murphy III, Inc., Lansdale, Pennsylvania August 1991 - August 1994

Personal Lines Customer Service Representative 9/93 - 8/94

Receptionist/Personal Lines Asst. 8/91 - 9/93

Prudential Insurance Company, Horsham, Pennsylvania May 1990 - August 1991

Direct Bill Commission Processor

Educational Background

Pennsylvania State University, Ogontz Campus, 9/89 - 5/90

Business Administration

Hold a Property & Casualty license in the State of Maryland

Obtained Certified Insurance Service Representative Designation in 1999

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