Customer Service Manager
Resume:
Thomas John Grant
Annandale, VA 22003
cell: 703-***-**** email: abgwot@r.postjobfree.com
EDUCATION:
University of Virginia - NOVA Center, Falls Church, VA
Alternative Route to Licensure Program - July 2006
American University, Washington, DC
Master of Science - May 1982
Major: Administration of Justice (Court Administration)
Virginia Commonwealth University, Richmond VA
Bachelor of Science - May 1979
Major: Administration of Justice and Public Safety (Juvenile Justice)
Minors: Psychology & Sociology
CERTIFICATIONS:
Post Graduate Professional License, Grades Pre-K - 3 (2009-2014)
AWARDS & HONORS:
Counselor of the Year - Residential Youth Services - 1986
Co-Chair - Alexandria Youth Services Commission - 1991 & 1992
EMPLOYMENT:
PIP Printing, Springfield, VA February 21, 2011
- Present
On-Call Helper
Provide on-call help to a busy printing company that offers a full range of
printing and document services. Trained in the use of industrial paper
cutter and binding machines.
Fairfax County Public Schools, Fairfax, VA July 30, 2007 -
May 28, 2010
Teacher
Taught first grade to 20 students. Developed weekly lesson plans and
instructional materials. Provided individualized and small group
instruction and adapted curriculum to the needs of each pupil. Used a
variety of assessment tools to monitor the student's progress. Ensured
students met the state's Standards of Learning and the county's Program of
Studies. Used Microsoft Office Suite: Access and Excel to analyze
student's performance, PowerPoint presentations for lessons and Outlook to
communicate with school staff and parents. During the 2009/2010 school
year, I was a member of the school's Leadership Team and First Grade Team
leader.
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Thomas John Grant
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Fairfax County Public Schools, Fairfax, VA November 14, 2001 - July
29, 2007
Substitute Teacher
Managed the students' learning in accordance to the lesson plans of the
absent classroom teacher. Participated in team meetings, curriculum
development, parent conferences, and
field trips.
Fairfax County Public Schools, Fairfax, VA February 20, 1999 - June
4, 2009
Coach - Varsity Girls Softball
Annandale High School
As Head Varsity Coach, responsibilities included developing a positive
rapport with the students, coaching staff and community. Ensured athletes
were academically eligible to participate. Established and coordinated the
duties and responsibilities of the Varsity and J.V. coaching staff.
Organized the daily practice schedule and provided detailed softball skill
instruction and knowledge of the sport. From February 1999 to June 2005,
was the Varsity Assistant Coach.
Lab School of Washington, Washington, DC January 15, 1997 - June
15, 1997
Physical Education "Coach"
Planned and implemented the daily physical education program for secondary
grades students. Ensured the safety of the students while on off-site
physical educational activities. Supervised a staff of three.
Residential Youth Services, Alexandria, VA April 1, 1991 -
September 27, 1996
Program Director
Provided oversight and direction to two group homes for boys (age 13-18).
Developed and implemented programmatic and administrative policies and
procedures. Responsible for the submission and oversight of the program's
budget. Ensured programs were in compliance with local and state
licensing requirements. Interviewed, hired, and trained counseling staff.
Maintained staff's employment documents, personnel files and training
needs.
Residential Youth Services, Alexandria, VA August 15, 1989 - March
31, 1991
Program Coordinator
Maintained the day-to-day operations of the Boy's Home program. Ensured
positive community-relations by providing information about the program and
conflict resolution. Co-led group counseling sessions. Prepared monthly
reports of the program's goals. Ensured resident's files were up-to-date.
Trained and supervised counseling staff.
Thomas John Grant
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Residential Youth Services, Alexandria, VA November 17, 1982 -
August 15, 1989
Resident Counselor
Provided daily case management and taught life skills training, and social-
skills development. Planned and implemented recreational and cultural
activities to foster-care youths placed in a long-term residential setting.
Maintained the daily petty cash system.
Ritz Camera, Washington, DC January 14, 1980 -
November 3, 1982
Photo Lab Manager
Developed and printed rolls of color film from three Ritz Camera stores in
Washington DC. Provided customer service and offered explanations of why
their pictures were over or under developed due to incorrect camera
settings. When needed by the store manager, worked as a cashier to sell
film and photofinishing products. Supervised a staff of three.
REFERENCES:
Will supply upon request.
Contact this candidate