Customer Service Manager

James G Indermark

**** ***** ***. *. *******, Florida 342**-***-*** 5176 ******@***.***

Objective _______________________________________________________________________________

To help build a world class team with a vision of making a difference locally while creating an industry benchmark.

Profile _________________________________________________________________________________

My career has spanned a broad range of business development, marketing and administrative

practice, including: financial services, business development and corporate restructuring. My

experience has ranged from marketing to upper management, which has provided a continuing

opportunity to use my abilities in leadership and people skills. I have a unique ability to bridge gaps

and build teams creating ownership and accountability among varied disciplines and people. My

combined experience in marketing, training and management has given me the tools necessary to

analyze processes and programs from a variety of perspectives to provide leadership with the

recommendations they need to ensure successful outcomes.

Skills Summary _________________________________________________________________________

1. Process Evaluation 5. Service Recovery 9. Team Building

2. Operations Evaluation 6. Customer Service 10. Employee Relations

3. Business Development 7. Marketing & Sales 11. Referral Relations

4. Strategic Planning 8. Scheduling 12. Professional Presentations

Professional Experience __________________________________________________________________

TELCOM SOLUTIONS LARGO, FL

Manager 12/2010 –

Present

Prospect existing Verizon Telco business customers.

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Analyze usage to formulate proposals for service upgrade.

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Solicit new Verizon business service contracts for both voice and data.

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NATIONWIDE ASSET SERVICES PHOENIX, AZ

Negotiations Manager 2007 12/2010

Exploded productivity to more than 1500 settlements per month.

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Eclipsed $1 million monthly income by slashing overall settlement percentages from 68 to 59

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Developed policies and procedures for these areas and managed the budgets.

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Instituted new training program to build high performing, highly engaged team.

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Virtually eliminated employee turnover.

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TRECEK AUTOMOTIVE PORTAGE, WI

James G Indermark

Service Advisor 2005 2007

Attained GM Mark of Excellence for product knowledge and customer service.

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Maintained the highest customer satisfaction survey scores in the district.

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Organized team focus meetings.

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SEARS, ROEBUCK AND CO. BRADENTON, FL.

Automotive Store Manager 1993 2005

Developed largest commercial business in district.

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Increased profitability from $190,000 to $580,000

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Ranked in the top 50 stores (of 850) in country

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PRUDENTIAL INSURANCE COMPANY OF AMERICA MILWAUKEE, WI

District Agent and Registered Representative 1990 – 1993

Lowest lapse rate in the district.

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Solicited personal insurance and financial services.

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Services included: Property and Casualty, Life, Health, Disability, Mutual Funds and Annuities.

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Education ______________________________________________________________________________

CARROLL COLLEGE * BS, FINANCE MAJOR / ACCOUNTING MINOR * 1990

MADISON WEST HIGH SCHOOL*1986

Licenses & Certifications ______________________________________________________________

Insurance License

Life incl. Variable Annuities & Health (2 15)

Property & Casualty (not active)

Securities License (not active)

Series 6

Series 63

Awards and Recognition ______________________________________________________________

Dean’s List

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Presidential Scholarship and Presbyterian Scholarship

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DRU Scholarship Award

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Outstanding Young Men of America Award

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Selected as member of Academic Affairs Committee

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President – Delta Rho Upsilon

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Interests and Hobbies _________________________________________________________________

James G Indermark

Sports

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Travel

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Mission Work

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