Manager Customer Service

Denise Rai

*** ***** ***** ****** #***, Allentown, PA Charismatic & Passionate Visionary -

***** ******** ****** *** ********

610-***-**** or 267-***-**** . Physical, Emotional & Spiritual

*********@*****.*** Well-Being.

CORPORATE SPA MANAGER / RELATIONSHIP COACH

PROFILE

OPERATIONS MANAGER: Solutions-focused leader with a progressive career

path in wellness/spa facility management. Reputation for integrity,

dedication, work ethic and analytical skills.

RELATIONSHIP EXPERT & LIFE COACH: Establishes key collaborative

relationships, with a strong commitment to educating diverse clients via

coaching paradigms, strategies and tools, playing a key role in supporting

clients find and build a successful life partnership.

RESPECTED LEADER: Motivates and energizes diverse cross-functional teams

as a key resource, critical thinker and out-of-the-box problem solver, with

the philosophy of leading by example. Consistently achieves business

results by increasing productivity and operational efficiency while

reducing costs.

CORE COMPETENCIES

Relationship Building . Motivational Speaking . Resource Management .

Process Improvement

Cross-Functional Team Leadership . Life Coaching . Staff Training &

Development . Presentations

Creative Problem Solving . Counseling . Health & Wellness Program

Management . Research & Analysis

KEY ACHIEVEMENTS

Improved monthly service projections over 24% for nine consecutive months

by streamlining and optimizing financial and budget activities to fund

operations, maximize investments.

Exceeded sales objective more than 25% annually by carefully selecting a

cross-functional motivated team and effectively training and supervising

them in accordance with company goals and objectives.

Awarded for achieving an overall club attrition rate of 12%.

Strategized and oversaw Complimentary and Alternative Medicine (CAM)

sessions for children on the Autism Spectrum to alleviate the affects of

Sensory Processing Disorder (SPD), and steadily decreasing disruptive

behaviors in school from 15 daily to 5 monthly.

Maintained full accountability for recruiting, training and supervising

staff of 23 personal trainers and group fitness instructors for a 34,000-

square-foot fitness and aquatics facility; co-created training curriculum

and served in a "train the trainer" capacity.

Utilized excellent business development skills to substantially increase

personal training revenue by 52%, retention rate of group fitness classes

by 17% and increase overall club member retention to 76% by implementing a

customer first service satisfaction plan.

PROFESSIONAL EXPERIENCE

Holistic Therapist (Living ART Program) - John F. Kennedy School, Newark,

NJ (2004-Present)

Department Head (LifeTime Fitness) - LifeSpa & Salon, Berkeley Heights, NJ

(2009-2010)

Co-Owner / Spa Director - Sangoma Living Art Spa, Marshalls Creek, PA (2002-

2005)

Fitness Director / Personal Trainer - Fit Care Life Center, Warrington, PA

(2001)

Assistant General Manager / Personal Trainer Director - The Fitness

Company, Jersey City, NJ (1999-2001)

Personal Trainer / Group Fitness Instructor - The Fitness Company, New

York, NY (1999-2000)

Career Note: Additional experience as Resident Fitness / Wellness

Instructor for New Age Health Spa and Group Fitness Instructor for

Deerfield Manor Spa.

Continued...

DENISE RAI . Page 2 . *********@*****.***

Relationship Coaching

Maintained full accountability for designing, developing and implementing

effective life-plans to assist clients with all aspects of day-to-day

existence, emphasizing self awareness, attitudes and behaviors.

Worked closely with a diverse range of individual and group clients and

utilized Applied Conscious Awareness techniques to enhance life

partnerships and create a healthy life balance.

Spa Operations Management

Led a cross-functional staff with responsibility for managing day-to-day

operations of the LifeSpa, a full service salon and day spa located within

LifeTime Fitness.

Efficiently coordinated workflow, defined staffing requirements and

assigned projects to optimize utilization of human capital and operational

resources, including sales performance, marketing, merchandising, and

customer service

Health & Wellness

Collaborated with clients to strategically plan and coordinate

workloads/schedules for optimal productivity and efficiency to improve

health, including special diets to increase stamina, reduce weight and

boost fitness.

Utilized extensive background to integrate a broad range of fitness

exercises, including dance movement, hatha yoga, aquaerobics, as well as

strength and stretch classes for spa clientele.

EDUCATION

Bachelor of Science Multidisciplinary Studies - Grantham University, Kansas

City, MO

PROFESSIONAL TRAINING

Relationship Coach Training Program - Relationship Coaching Institute,

Campbell, CA

Ayurvedic Lifestyles Practitioner - Kripalu School of Ayurveda

Sound Therapy Practitioner (Levels I, II, III) - Acutonics

Thai Yoga Massage Level I - Lotus Palm

Stone Massage Practitioner - La Stone

Aroma Therapy I Certification - Aroma Works

Group Mat Plus - Stott Pilates

Mastery of Movement/Laban Basics - Laban/Bartenieff

Strength Training Certification - National Strength Training Professionals

Group Fitness and Personal Training Certification - Aerobic Training

Institute

Group Cycling Certification - Kaiser Institute

Group Fitness Training - Bally Total Fitness

DEMONSTRATIONS

Tribal Dance Demonstration - CBS SUNDAY MORNING; CHANNEL 12 LOCAL NEWS,

Yonkers, NY

Tribal Dance and Yoga Demonstration - B. SMITH WITH STYLE, TV Show

Indoor Fitness Activities - CHANNEL 16 LOCAL NEWS, NJ

CLASSES

Tribal Dance Master Class - EQUINOX HEALTH CLUB, New York, NY; CRUNCH

FITNESS, New York, NY; EAST STROUDSBURG UNIVERSITY, Stroudsburg, PA

Tribal Dance Master Class for Children - THE MOVEMENT CENTER, Warwick, NY

DANCE COLLECTIONS / COMPILATIONS

African Dance - GENESIS WINTER SOLSTICE CELEBRATION, Blairstown, NJ

Dance Collection - WOMEN OF MYOHO AFRICAN DANCE TROUPE; CULTURAL

COLLECTIVE, Stroudsburg, PA

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