Customer Service Marketing
Resume:
Jennifer Li
408-***-**** **** Camino Tranquilo, San Diego, CA, 92122 ********.****@*****.***
Objective:
Seeking an internship position that I can apply my enthusiasm, communication and interpersonal skills as well
as allowing me the opportunity to learn and grow.
Education:
University of San Diego California: Undergraduate class of 2012
Major: Psychology Minor: Business and Accounting
Work Experience:
July 2011 – Present The Prescott Companies San Diego, CA
Business Marketing Assistant
• Pioneered the secret shopper program for the front desk/concierge division of the company,
evaluating all front desk assistants at least twice a month
• Created and maintained all company social media sites such as LinkedIn, Facebook, and
• In charge of all front desk assistants – complex shift schedules and calendar management
• Provided general administrative support to our Division manager and 3 community managers
Sept 10 – June 11 Center for Student Involvement (UCSD) La Jolla, CA
Student Involvement Leadership Consultant (SILC)
• Head of Marketing: create fliers, advertised events through hand outs, tabling, display cases, Facebook
and other social media mediums
• Managed both big scaled events (500+ people) and small scale events (20-50 people)
• Provided consultations/customer service support for over 500 student orgs on campus
• Gave multiple presentations for PM 101 program and Excel Leadership Conference
• Manage and book over 20,000 bookings/reservations a year for the University of California, San Diego
Jan 11 – May 11 BAM Communications San Diego, CA
Marketing/PR Intern
• Worked with and managed clients such as iTAN Solariums, Burger Lounge, and My Perfect Pet
• Do extensive market research on various companies profiles, experience in SEO
• Public Relations work: press releases, press write ups, calendar postings, email/telephone pitching
• Help with various special events put on by our PR company: Miss iTAN
Sept 2009- June 2010 Telephone Outreach Program UCSD La Jolla, CA
Calling Representative (Top Caller)
• Actively promoted UCSD and have contacted over 4,000 UCSD alumni, staff, and sponsors
• Met/exceeded sale goals of $500-$1000 a night
• Help lead a team that ultimately raised over $800,000 for UCSD in one academic year.
• Single handedly raised over $50,000 for UCSD
5th Dimension Promotionz
Jun 2008- Sept 2008 Sunnyvale, CA
Marketing Brand Specialist
• Help lead a business trip with 5 employees and $5000 worth of merchandise
• Did promotional events and everyday events at local malls and stores
• Taught marketing systems and trained new employees
• Met/exceeded sales goals up to $2000 a day
Leadership Experience:
Mar 2011 – Present Alpha Kappa Psi (Business Fraternity) UCSD
Pledge Class Vice President
• Managed a group of 16 members with 3 subcommittees
• Held 6 fundraisers – raising around $5000 in a 6 week period
• Created 10-15 business plans for fundraisers and events we held
• Given 4 individual presentations and 6 group presentations on topics of technology, design, and
business
Sept 2008 – Sept 2009 Alpha Chi Omega (Panhellenic Sorority) UCSD
Recruitment Chair
• Oversaw and executed recruitment process; created public relations plan for the year and successfully
increase recruitment quota from 39 to 47 new members, the highest in Alpha Chi Omega history at
UCSD.
• Oversaw a $7000 budget; coordinated with the President and VP Recruitment in allocating funds
responsibly throughout academic year
• Managed a group of over 100 women and established committees within the sorority
• Organized several philanthropic events, both on campus and in community, successfully raising over
$10,000 for our national charity
Qualifications:
High proficiency with MS Office applications – Excel, Powerpoint, Word, and Outlook
Experience with social media mediums – Facebook, Youtube, Linkedin, and Twitter
Have taken classes in Project Management, Marketing, and Organization Leadership
2+ yr experience in marketing, 1+ yr experience in customer service
Excellent and effective phone etiquette, customer service and interpersonal skills
Trilingual in Cantonese, Mandarin, and English
Biliterate in English and Chinese
References:
ErinMarie Reiter: 619-***-**** The Prescott Companies
Jessica Windell: 661-***-**** BAM Communications
Sam Soloman: 858-***-**** Center for Student Involvement, UCSD
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