Customer Service Administrative Assistant
Resume:
Megan O'Malley
Boston, Massachusetts 02127
*************@*****.***
Professional Qualifications
. Achieve goals and delegate tasks internally/externally in a
professional manner
. Able to communicate clearly and effectively in fast paced
environments
. Strong customer service skills
. Ability to successfully manage multiple projects simultaneously
. Highly organized and detail oriented in high pressure situations
. Strong team-based working environment, as well as ability to
efficiently complete tasks independently
Technical Skills
. Proficient in Microsoft Office: Word, PowerPoint, Excel,
Publisher, Outlook
. Experience in Adobe Photoshop, Adobe Illustrator and Adobe
InDesign
. Experience with Datex, supply chain management Software
. Experience with Electronic Data Interchange (EDI)
. Experience with point of sale data, internet tool Retail Link
. Computer Knowledge: Ability to troubleshoot basic computer
problems
Experience
Sales & Service Consultant
September 2010 - Current
CSN Stores
Boston, Massachusetts
. Provide customers, suppliers & transportation with vital information
about products and orders
. Process orders and resolve order issues
. Act as a resource within my team to ensure uniformity in our
communications internally and externally
. Assist customers in purchases and questions in a quick and efficient
manner
. Responsible for all inquiries (internal and external) via e-mail
.
Account Coordinator, Wal-Mart Account
October 2008 - August 2010
Customer Service Representative, Retail Division & Commercial Box Division
October 2008 - November 2009
Schwarz Supply Source
Morton Grove, Illinois
. Primary contact with external relations
. Provide internal support to account management
. Coordinate logistics and shipment schedules quickly with assistance
from customer's transportation team
. Oversee the nationwide distribution of customer product
. Manage account data by interpreting information via Ecom (Internet
tool) and daily generated reports
. Assist customers via telephone, internet & fax
. Respond promptly to customer inquiries
. Handle and resolve customer complaints
. Manage client accounts
. Keep records of customer interactions, transactions &
comments/complaints
. Assist customers with returns, credits & tracking inquiries
Public Relations Intern
August 2007-May 2008
ISU Forensics Union
Normal, Illinois
. Compose weekly press releases to be sent to local media
. Construct and maintain website
. Built numerous databases to organize important information
. Design newsletter for ISU Summer Speech Camp
. Create advertisements for local and nation-wide media
. Expanded and increased local media coverage
Customer Service/Sales
August 2006-August 2007
Barnes & Noble
Normal, Illinois
. Helped customers with problems and concerns
. Assisted employees in various tasks
. Assisted with special events
Administrative Assistant/Receptionist
May 2003 - August 2007
Daniel Creaney Company
Northbrook, Illinois
. Administrative duties that included: Answering the
telephone, handling confidential texts and assisting
clients with
their needs.
. Prepared proposals, memos, and faxes
Administrative Assistant/Receptionist
May 2003 - August 2007
Gary A. Wiss, Incorporated
Northbrook, Illinois
. Compiled projects for presentations
. Created and revised proposals, memos and other professional
documents
Education
Bachelor of Arts in Communication, Illinois State University
Major in Public Relations
May 2008
Minor in Spanish
GPA: 3.43/4.00
Marquette University, Milwaukee WI
August 2004 - May 2005
Volunteer Work
Schwarz Giving Committee
December 2008 - August 2010
. Develop new fundraising activities & organize employee
donations
. Create opportunity for individuals to raise money and
support for local charities
. Coordinate monthly events to help raise awareness to issues
& charities
References and writing samples available upon request
Contact this candidate