Sales Project

Venkateswara

*********.****@*****.***

Contact: 408-***-****

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SUMMARY

. Over 6 years of experience in IT with over 3+ years in Salesforce.com

development, customization and support roles with successful

implementation and 2+years of Java/SQL developer. Worked at all stages

of Software Development Life Cycle (SDLC) i.e., Systems Analysis,

Design, Development, Testing and Implementation.

. Worked in Salesforce.com customization, profile creation & managing

profile level access & implementations as salesforce.com support

analyst.

. Experienced with all Aspects of Salesforce.com customizations, data-

loading, integration and deployment.

. In-depth understanding of CRM business processes like Campaign

management, Lead Management, Order Management, Account Management,

Case Management, Forecasting.

. Worked with Force.com platform.

. Worked on Eclipse IDE with Force.com Plug-in for writing business

logic in Apex programming language.

. Used Force.com Web services API and outbound messaging for

implementing web services through WSDL in the application for access

to data from External systems and websites.

. Experience in generating Apex triggers, Apex, VisualForce Pages, and

VisualForce Classes.

. Experience in one way integration and bidirectional integration of

AppExchange application with Salesforce.

. Implemented security and sharing rules at object, field, and record

level for different users at different levels of organization. Also

created various profiles and configured the permissions based on the

organizational hierarchy.

. Participated in business requirements gathering, Entity Relationship

diagram discussions and implementing them in Salesforce custom

objects, Junction objects, master-detail relationships,

lookup relationships.

. Customized standard objects like Accounts, Contacts, Cases, Leads and

Campaigns.

. Extensive experience using Salesforce.com by Creating Roles, Profiles,

Email Services, Page Layouts, Workflow Alerts and Actions, and

Approval Workflow.

. Created various Reports and dashboards to have data analysis and

performance charts to senior management.

. Have good working knowledge in querying salesforce.com database using

SOQL & SOSL queries using Force.com Explorer.

. Interacted with End users (Business Users) to get enhanced

requirements.

. Versatile team member with problem-solving and trouble-shooting

capabilities.

. Excellent communication, organizational and Interpersonal skills.

Quick learner and keen observer, determining external & internal

customer needs and well versed in internal & external relationship

building.

. Good team worker and love to be part of a team which always tries to

explore out of box.

SKILLS

SalesforceCRM,SalesforceSFA,ApexLanguage,

Apex Classes/Controllers, Apex Triggers,

SalesforceTechnologies : SOQL,SOSL,VisualForcePages/Components,S

Controls, Apex WebServices, AJAX,

Workflow & Approvals, Dashboards,

Analytic Snapshots, Case Management

Automation, Custom Objects.

Eclipse, Force.com Eclipse IDE Plug-in,

Salesforce Tools : Force.com Explorer, Force.com Data

Loader, Force.com Excel Connector,

Force.com Platform (Sandbox, and

Production).

Apex,C,C++,Java,JavaScript,UML,HTML, XML,

Languages :

XHTML, DHTML,SQL,OOPS,RMI,

JNDI, MVCPattern,JSP,Servlets,

JDBC,Struts,Web Services and EJBs.

Web Servers : Tomcat, Web Sphere, Web Logic, APACHE

Database

: Oracle9i,Oracle10g,Oracle11g,Apex,Teradat

a,

MS Access, SQL

Operating Systems Windows NT / 2000 / XP Pro / Vista,

Windows Server 2000 / 2003 / 2008, Unix.

:

PROFESSIONAL EXPERIENCE:

FedEx Corporation, Memphis,Tennessee.

Sep'10 - current

SFDC Admin/ Developer

Description:

FedEx Corporation, headquartered in Memphis, Tennessee, is a logistics

service company, best known for its overnight shipping services. ISell

which is a suite of sales tools is being migrated to the Sales Force dot

Com sales application. The IT section will provide data to support the

FedEx Implementation of the SFDC application. Common SalesForce.com Service

Interface (CSSI) is a robust and flexible application that acts as an

interface to transfer data between Sales Force and FedEx CorpNet Systems

using Sales Force web services.

Responsibilities:

. Designed and developed User Interfaces for Sales force users as per

requirements

. Created Custom fields, validation rules and formulas, workflows and

approval process

. Creation of Visual force page for creating custom Opportunity Owner

lookup page

. Creation of triggers on Opportunity Line Item for checking Discount

availability on Products and for checking the Product family in

opportunity Parent-Child relationship.

. Creation of a Visual force page to provide custom user lookup page

displaying all partner users of the current logged-in user for

Opportunity Owner selection.

. Created workflow rules with outbound messages to integrate with Siebel

for Accounts and Contacts and with SAP for Opportunity updates using

Web Services.

. Involved in various activities of the project, like requirements

gathering, Prepare Solution Design and Detail Design documents.

. Created reports and Dashboards

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and record level permissions to provide shared access

among different users

. Carry out unit testing and integration testing at developer level.

. To send out regular status reports and hold regular meetings with the

client.

. Demonstrating the project as and when required by client.

Environment : Apex Language, Visual force, Data Loader, XL Connector, Web

Services, Workflow

& Approvals, Reports, Security Controls, Force.com IDE, SOQL

Bluecoat Sunnyvale, CA Oct '08 - Feb

'09, July '09 - Apr'2010

SFDC Developer

Description:

The project is to implement Salesforce Sales module to support the

Channel Partners of Bluecoat to register opportunities. As part of

Opportunity creation process channel partners create Accounts and

Contacts that will be synched to Siebel CRM using Web Services.

Opportunity goes through the approval process in Salesforce before the

Order gets placed in SAP. Once the Order is fulfilled SAP synchs back

the Order Number and Actual Revenue to Salesforce for reporting purpose.

Price books were used to manage product authorization for partners. This

project was initially rolled out for partners in Australia, New Zealand

and Singapore.

As Part of Phase 2 we localized Salesforce for the Japanese Partners for

Japan rollout. Created Apex managed sharing rules to create account

shares between Partner Account and End Customer Account. Price Books were

updated for product authorizations.

Responsibilities:

. Designed and developed User Interfaces for Salesforce users as per

requirements

. Created Custom fields, validation rules and formulas, workflows and

approval process

. Creation of Visualforce page for creating custom Opportunity Owner

lookup page

. Creation of triggers on Opportunity LineItem for checking Discount

availability on Products

and for checking the Product family in opportunity Parent-Child

relationship.

. Creation of a Visualforce page to provide custom user lookup page

displaying all partner

users of the current logged-in user for Opportunity Owner selection.

. Created workflow rules with outbound messages to integrate with Siebel

for

Accounts andContacts and with SAP for Opportunity updates using Web

Services.

. Involved in various activities of the project, like requirements

gathering, Prepare Solution

Design and Detail Design documents.

. Created reports and Dashboards

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and

record level permissions to provide shared access among different

users

. Carry out unit testing and integration testing at developer level.

. To send out regular status reports and hold regular meetings with the

client.

. Demonstrating the project as and when required by client.

Environment : Apex Language, Visual force, Data Loader, Web Services,

Workflow & Approvals,

Reports, Security Controls, Force.com IDE, SOQL

Project: CRM Implementation

Feb 08 -Sep 08

Chase, Buck head, GA

Sales Force Developer

Description

Chase is a global leader in credit card and information management.

Project was its call center more efficient and wanted its agents to up-sell

and cross-sell customers, by implementing Salesforce.com as there CRM.

Responsibilities:

. Developed Visualforce pages to meet the organization requirement.

. Developed custom controllers and used controller extensions to show data

in the visualforce pages.

. Generated WSDL for interacting with the outside software systems.

. Developed Apex triggers to automate the process that was not available

in regular Salesforce.

. Developed test classes for all the development and was responsible for

not exceeding Organization Code limit by using annotations and to check

the average test run to be always above the limit.

. Experience in generating Apex Code that will obey governor limits.

. Worked with Salesforce.com technical support to sort out the technical

challenges and govern the limits.

. Created workflow rules and defined related tasks, time triggered tasks,

email alerts, field updates to implement business logic.

. Identified security issues and accordingly configured IP restrictions

Organization-wide and for profiles.

. Created record types and configured respective page layouts for Account

object to hold three different customer segments.

. Created users, roles, public groups and implemented role hierarchies,

sharing rules and record level permissions to manage sharing access

among different users.

. Designed and deployed Custom tabs, validation rules, Approval Processes

and Auto-Response Rules and workflows for automating business logic.

. Installed an AppExchange application called orgview that facilitated

users with creating visual organization charts and update them in

salesforce CRM using drag and drop functionality.

. Performed data migration from home grown legacy system to Sales Force

CRM.

. Created and configured custom reports, dashboards and Report Folders to

assist managers based on their user profiles for them to better utilize

Salesforce as a sales tool.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages,

Component & Controllers), Saledforce.com Data Loader, Workflow & Approvals,

Reports, Custom Objects, Custom Tabs, Email Services, Security Controls,

HTML, WebServices, WSDL, Sandbox, Eclipse IDE Plug-in.

Neustar-Sterling, VA Mar 07

- Jan 08

Salesforce.com Consultant

Responsibilities:

. Supervise team of 3 members and coordinating with them.

. Communicated with other business functional analysts for Siebel CRM

integration.

. Migrated data from Oracle ERP system to salesforce.com using

informatica.

. Created workflows for data cleansing between Informatica and

salesforce.com and used power

center to for data integration.

. Extracted data from Datawarehousing through Informatica for report

generation.

. Created several S-Controls for communicating with mule (layer) using web

services.

. Involved in consuming restful web services and making application sync

with the base web services.

. Wrote apex classes and Visual force pages to build up business

functionality and making control

with security through the force.com platform.

. Created few custom objects, fields, tabs, folders and page layouts.

. Worked around AJAX tool kit and SOQL queries for converting

salesgenie.com prospecting leads

to salesforce.com leads.

. Worked on scrum process which is part of agile methodology.

. Worked with ruby on rails to check restful web services calls.

. Created managed package and unmanaged package with different versions.

. Installed managed package (beta version) in different developer sand

boxes and client sandboxes

without any difficulties.

. Worked on MS-SQL database and played around DBMS quires.

. Supported customer's Issues and fixed bugs on running application.

. Performed smoke test and unit test on different sand boxes at time of

testing phases.

. Managed team members and assigned tasks and bugs.

. Integrated current salesgenie.com product with salesforce.com

application.

. Worked with different developing environments using eclipse, data loader

and force explorer.

. Involved in complete life cycle of SFDC product implementation through

scrum process.

. Installed SFDC application in production environment and some of clients

systems directly.

. Involved in AppExchange planning process to place product into public

sharing directory.

. Involved in release product events with management teams.

Client: - PepsiCo, San Diego CA

Oct 06 - Feb 07

J2EE Programmer/Analyst

Project Name: - Frito lay

Description:-

Frito lay is the product of the PepsiCo group. This project is developed to

improve their sales across the North America. It covers searching the part

detail, shopping cart and customer shipping and billing details. Customer

(Here after called user) can search the product either by using part number

or manufacturer name. User can choose the appropriate product from his

search result. User can add the selected item into the shopping cart after

he logged in. User can do the multiple searches and add those selected

items into the cart. He can submit the request for quote. He can verify his

shipping and billing addresses

Responsibilities: -

. Developing Database Connections, Coding & Developing presentation

layer through JSP and HTML used Struts framework for development.

. Generated User interface using JSP, JavaScript, CSS, HTML, and DHTML

. Experience in Design and Development of Enterprise Applications using

J2EE Technologies.

. Experience with RUP Methodology and J2EE Design Patterns like Business

Delegate, Session Fa ade, Front Controller, Service Locator, MVC etc.

. Responsible for developing the code in State full, State less and

Entity Beans.

. Implemented Service Locator design pattern for looking up & caching

JNDI references for EJBs, sessions.

. Implemented role based (application implementation) authentication for

any EJB calls.

. Involved in writing back end coding using JBDC, oracle stored

procedures

. Involved in coding for Business Entity Management, which manages the

Hierarchy of a Service's entities.

. Worked in WPM (Ware House Performance Management) Application.

. Worked in WCS (Ware House Configuration System) Application.

. Involved in Volume Manipulations Module developing the Session Bean in

WPM application.

. Involved in Pick Work Manager Module developing the Session Bean in

WCM application.

. Involved in developing the Data Access Object in Manage Order Module.

. Developed and design the interactive web user interfaces and GUI

components.

. Involved in monitoring the UNIX batch jobs which had been written in

Shell Scripts (Ksh, Sh).

. Developed the Order Manager Bean, Order Acknowledge, Order Adjust,

Acknowledge, Order Cancel, Retrieving the Orders.

. Involved in Interface Integration.

Environment: - JDK1.5, Tomcat, Servlets, JSP, Struts, EJBs, HTML, XML,

Web Logic 8.1 and Oracle 8i

Kaiser Permanente, Pleasanton, CA

Jan 06 to Sep 06

Java/J2EE Consultant

Kaiser Permanente is one of the leading Health care Insurance Providers.

Design and developed letters for Kaiser working on Health Insurance,

Hospital Data. Common Membership System (CM) is one of the IT applications

which maintain the information about Kaiser Permanente members. Various

metrics gathered from different Project management teams with various

databases like Operational data from Oracle data bases, Health data from

Flat files and Excel files. The project deals with the development of an

Enterprise Product Management System, which maintains the details of the

Health Insurance Products intended for Claim Processing System and other

business functions. This product management system is developed using J2EE

Technologies. The system manages the benefit information and details as to

how these healthcare benefits have to be administered during claim

processing. System also has multiple feeds to other systems and reporting

engine to generate reports.

Responsibilities:

. Involved in Software Development Life Cycle(SDLC)

. Initially, re-factored (consolidated) few application controllers

and delegates in the existing framework .

. Implemented Hibernate Framework for Object relational Mapping to

Oracle Data base

. Coded the common Util classes for entire application

. Extensively used Struts tag libraries (like html, logic, bean etc)

in the JSP pages

. Developed Stateless Session Enterprise Java Beans (EJB) to

encapsulate the business logic

. Used JSF in few parts of the application to provide a face lift

(better look and feel).

. Designed and developed CSS behaviors, CSS styles, CSS fonts, CSS

buttons, Pseudo Classes, Pseudo elements in CSS.

. Used Spring Framework for Dependency injection and integrated with

the Struts Framework and Hibernate.

. Maintained the deployment descriptor of Spring and injected the

object to the application

. Investigated the defects that were opened on ongoing basis,

identified the solutions and discussed the same with the development

team to create the required patches in the forth coming releases

. Was a business liaison for Small business team (Unicare) to help

them understand the Contract Management Module quicker functionality

/ technicality?

. Have installed RAD and configured workspaces and maintained code

streams with the Clear Case UCM.

. Performed source code build using ANT scripts that pick from the RAD

workspace, builds the code and deployed to various environments like

System Test and User Acceptance.

. Involved in the code migration and maintenance processes.

. Responsible for installation of the application archive EARs, WARs

to the Web Sphere environment and configured application specific

Data Source, Message Queue settings using the AdminConsole.

. Used Rational Clear Quest to support for querying, charting and

reporting. Distribution, trend and aging charts help you visualize

complex data. Charts can be easily created and refined to allow you

to drill into the area of data that you need.

. Used Clear Quest to customize and enforce consistent development

processes and achieve an integrated, consolidated view across the

project.

. Involved in code reviews and mentoring new team members

. Wrote JUNIT test cases & suites to perform unit level testing

Environment: Java/J2EE, JSF, JSP, Spring, JDBC, RAD, Clear Quest, HTML,

JavaScript, AJAX, Log4J, Web Sphere 6.0, Oracle 10g, SQL Navigator,

SQL*Plus, SQL Loader, DBVisualizer, Struts Framework, Hibernate,

Subversion, Ant, UML, Sybase.

Client: - GE INDUSTRIAL SYSTEMS, Hyd, India

Nov 2004 to Dec 2005

Project Name: - Order Manager

Description: -

. Order Manger is deals to track the orders from Customers.

. In this order manger project have Five Models.

. Order Entry: customer can create an order from here and submit to

the backend.

. Order Tracking: Customer can search the order from here based on the

status of the order.

. Price and Availability: Customer can look up the product from here

weather it is avail or not.

. Change account: Customer can from one account to another account.

. Enroll: Customer can see the enrolled account from here.

Change Account List: - This a new enhanced functionality, which is taken up

by me. Customer cannot remember all the all account in that situation

customer can have a change account list link from change account page from

there onwards customer can change the account.

User Profile Order By Order: - This also a new enhanced functionality this

page will show all the enrolled orders for the particular account.

Order Details: - In this Order details gateway we added four fields to the

gate way and we updated these fields in local database.

This functionality comes in order tracking model. We search for the orders

this will make a real time call and get the data from backend and update

the local database.

Responsibilities:

. Involved in requirement analysis and participated in the design of the

application using UML

. and OO Analysis Design and Development.

. Developed the J2EE Components for the middle ware business logic .

. Developed Front-End of the Application using JSP, HTML and JavaScript.

. Interface between the Business and Technical teams to extract

requirements and to create

. detailed use cases and project plan.

. Translated market and product requirements into UI designs in the form

of conceptual

. models, wire frames and prototypes

. Conducted Code reviews and Peer Reviews to get the team together to

have one thought

. on business and technical logic.

. Involved in preparation of HLD and LLD document and code maintenance by

Web PVCS

. Involved in developing Order Management in Java, JSP and Uploading

files to Production server.

. Extensively worked with tables, views, triggers, and stored procedures

in Oracle.

. Designed and implemented the database using ER diagrams.

. Worked with Entity Beans, session beans and Design patterns.

. Connected to the Oracle database using JDBC.

. Developed XML Generated/Parsing

. Worked With Model View Controller (MVC) to design the Client

Application using

Struts framework .

. Involved in writing test plan, test cases, test suite, properties file,

which is basically targeted

for regression testing and functional testing of these

applications .

Environment: - JDK1.4, Tomcat, JBoss, Servlets, EJB, JSP, Web Logic 8.1,

Oracle8I, DB2

Education

. Bachelor of Engineering (B E) from Andhra University, India.

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