Customer Service Sales
Resume:
Frank Groblebe
Billings, MT *****
•1981 - 1986 United States Marine Corps. Communication Repair Technician. Duties
included repair of communications equipment used in Air Traffic Control
Tower.Achieved the rank of Sergeant.
•1987 - 1989 Northwest Truck and Trailer
Parts Department, Northwest Truck and Trailer, Peterbilt/Ford dealer in Billings,
MT. Duties included shipping and receiving, delivery of parts to local businesses,
forklift operation, customer service to walk-in customers, phone customers and
the service department.
•1989 NAPA Auto Parts
Counterman/Heavy Duty Specialist. My responsibilities were to build a then non-
existent Heavy Duty market. I was in charge of monthly flyers that were sent out
to customers and set up displays in the store. I also did some outside sales.
• 1990 NAPA Auto Parts
Promoted to Assistant Main Store Manager. Duties included supervision of
delivery driver dispatching, vehicle maintenance, responsible for maintaining a
high level of customer service in the store and general store operations.
• 1991 NAPA Auto Parts
Retail Sales Specialist, duties included maintaining appearance of main store
sales area, setting displays and price labels as well as counter sales.
•1991 NAPA Auto Parts
Counterman, Downtown Store. Responsibilities included counter sales and
delivery of product to customers, inventory and store maintenance.
• 1993 NAPA Auto Parts
Counterman, Main Store. Duties included customer service, core handling,
parts delivery when needed and performing all duties as assigned.
• 1994 NAPA Auto Parts
Fleet room telephone sales. Duties included dealing with wholesale and retail
customers over the telephone, punctual delivery of parts to customers and counter
sales as required. Fast paced and high pressure situation.
• 1998 NAPA Auto Parts
Stockroom Shipping and Receiving. Responsible for shipping and receiving
product from NAPA’s suppliers, forklift operation, stocking product, assisting
with freight loading on trucks.
•1999-2000 NAPA Auto Parts
Assistant Manager, C&L Truck Repair in Billings, MT, NAPA Integrated Supply
Store. In charge of delivery drivers, customer service, and general store
operations.
• 2000 NAPA Auto Parts
Promoted to Integrated Supply Store Manager at C&L Truck Repair. Responsible
for entire operation of store.
•2001 NAPA Auto Parts
Main Store Heavy Duty Specialist. Built business through outside sales. I called
on a short list of customers and did very well with them. These people are some
of my best customers to this day.
•2001 – 2003 NAPA Auto Parts
Store Manager, Willard’s Garage, Integrated Supply Store. Duties included
locating parts for a busy repair shop, managing inventory and general store
operation. Mine was one of only two stores in the Billings Local to make sales
quota that year.
•2003 -Present NAPA Auto Parts, Main Store
Fleet room telephone sales to both dealers and do it yourselfers. I remain the
person other counter people and NAPA Jobbers call when they have questions.
• 2009 NAPA Auto Parts, Main Store
Part-time Outside Sales. Called on PAR Electric each weekday morning. Located
all essential parts for Heavy Duty truck remanufacturing and repair shop,
maintained parts inventory for shop and was able to cultivate a positive, mutually
beneficial working relationship with an extremely difficult manager that many
others before me were not able to achieve.Maintained my other duties as phone
room sales.
Certifications:
1990 Completed LEAP Local Employee Advancement Program
Management Training
1991 to Present ASE Parts Specialist in Automotive Parts Sales
1993 Completed Dale Carnegie Course
1996 to Present ASE Parts Specialist in Heavy Duty Parts Sales
Contacts:
Jim Bromenshank – Cummins Rocky Mountain
Rich Hall – Montana Motor Repair
Eddie Carter – PAR Electric
Frank Groblebe
643 Cook Avenue
Billings, Montana 59101
Dear Jason
As a follow-up to our conversation regarding the Parts Counterman Position in your store,
I am submitting my resume’ for your consideration. As you will see from my extensive experience
with parts applications over the last twenty plus years in Billings I have grown in my knowledge of
the customers’ needs while cultivating valuable relationships with my customers.
During a long, rewarding career, I have proven myself to be both dependable and
punctual. I always look for opportunities to grow in my current position and serve as a mentor to
new employees when the opportunity presents itself.
I have earned the confidence of my fellow employees, managers and outside sales
people as the “go to person” . I trust that after reviewing my experience in this specialized area of
the parts business, you too, will know that I am the person you need at Crescent Electric.
Sincerely,
Frank Groblebe
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