CRAIG TEMPLE *** South Carmel Road

760-***-**** San Marcos,

CA 92078

abgwmm@r.postjobfree.com

OPERATIONS MANAGER

Results oriented professional with more than 20 years of experience and

expertise in operations management in both wholesale and retail industries.

Further expertise in project management. A strategic planner highly skilled

professional and technical staffing, program development and diversity

management. Recognized for strong analytical skills that have been

extremely instrumental in identifying critical issues and implementing

effective solutions. Excellent communicator as evidenced by building,

managing, motivating and training effective teams. Key competencies

include:

Strategic Planning - Change Management - Inventory - Best Practices -

Project Management

Multi-site Operations - Program Development -Merchandising -

Training/Coaching - New Products

Diversity Management - Customer Relationship Management - Package Marketing

- Staffing - B2B

CAREER ACHIEVEMENTS

Launched training classes for entry level new hires. Developed training for

associate retention purposes; surveyed exiting associates for common misses

and direction of training. Results: 40% improvement in retention in 1st

quarter 2006 and 66% by 4th quarter.

Joined six-sigma project to reduce new store supply inventory. Reviewed

receiving reports for new stores supplies distribution; determined real

needs and reduced excess and outdated supplies. Results: Saved $275k per

location and $2.4 M for 5-year new store development plan.

Improved area associates moral after 5 month long labor dispute. Provided

positive work environment; created incentive contests to engage associates

and drive sales. Results: Absenteeism decreased after 1st quarter; division

returned 7% sales increase, 2% higher then company average.

Designed a company wide spreadsheet to improve purchase to sales ratio.

Required associates to project sales and use spreadsheet to estimate

purchases for those sales; utilized spreadsheet to track progress. Results:

Division increased turns and improved sales by 2%; reduced 1st qtr

inventory.

Overhauled order guides to help new hires. Reduced item selection to top

performers. Results: Increased sales by .5% in 1st qtr; shrink percent

dropped immediately; better control of backroom inventory.

Presented a merchandise plan to change how product was displayed. Tested

concept in 1 district of 13 locations with changes having low cost and

little labor. Results: Decreased set up time;

reduced inventory levels; increased sales by 3%; decreased cost of goods.

Managed #1 sales area in division. Promoted to area manger and focused on

inventory turns and supply purchasing; improved associates knowledge of

ordering techniques. Results: All orders are reviewed by directors;

decreased supplies cost by 10% on 1st qtr and 5% decrease in backroom

inventories by 2nd quarter.

Achieved Certification for completion of effective communication at Cornell

University. Results: Fulfilled request by company to continue education in

the Accu-vision program; promoted to Area Manager.

Promoted to Regional Manager. Included responsibility for developing,

training newly hired associates; new associates orientation, stores layout

and company vision. Results: 450 associates hired and trained; opened 4 new

stores with over $1.2M in sales.

PROFESSIONAL EXPERIENCE

MEAT DEPARTMENT MERCHANDISER

Sprouts Farmers Markets, Phoenix AZ

2007

MEAT DEPARTMENT OPERATIONS MANAGER

Albertsons Food Stores, San Diego, CA

1999 - 2007

MEAT DEPARTMENT SUPERVISOR

Lucky Food Stores, San Diego, CA 1995 -

1999

MEAT CUTTER

MEAT APPRENTICE CUTTER

Alpha Beta Food Stores, San Diego, CA 1979 -

1988

TRAINING

Supervision Certificate, Palomar College, San Marcos, CA

Supervision Certificate, Communications Certificate, Cornell College,

Lorba Linda, CA

Food Service Manager Training Certificate, City of San Diego

Journeyman Meat Cutter Certificate, San Diego City College, CA

Computer Applications Certificate

Trained in: Marketing; Category Manager; Hiring and Staffing; Multi-unit

Supervisor;

Sexual Harassment; Health Department Certificate; Management; Inventory

Control;

Customer Service; Meat Cutting; Meat Clerk; Service Case Production;

Forklift; Pit;

Order Writing; Carpenters Apprentice

Microsoft Office; Ten Key Machine; Inventory Microwave Transfer System

Professional references provided upon establishment of mutual interest

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