Customer Service Representative

M eledy Ma rtinez

**** ** *** *** **

Devine, TX. 78016

Home Phone: 956-***-****

Email: ******.********@*****.***

Q ualifications

-Bilingual in f luent English/Spanish language.

-Experienced in high volume calls 235 daily.

-Great with handling customer issues also experienced in problem solving and 100%

customer service satisfaction.

-Able to work in a team or alone.

Education

G rand Canyon University

10/2010

E lementary Education

Work H istory

H ispanic Init iative fund

Receptionist/office assistant

Handle office calls; register new clients, set up appointments, office duties.

07/2011-present

Convergys’s

Customer service representative

01/2009-05/2009

Help customers with bill issues and educate customers in billing cycles.

S tars Restaurant

Fountain

05/2007-01/2009

Keep other employees on task and handle register at closing.

Volunteer Experience

Volunteered at The Pharr Li teracy Center as an English as a second language teacher.

Teaching English to adults to improve their lives and be able to get better job opportunities.

Certifications, Diplomas & T raining

Substitute Teacher Certificate

A dditional I nformation

G reat computer skills, Microsoft word, excel power point, outlook, and publisher.

C ritical thinker

Excellent communication skills

I’m highly organized with superior attention to detail.

E ducation

G rand Canyon University

Major: E lementary Education

In Process

South Texas College

Major: E ducation

Substitute Teacher Certificate

Contact this candidate