Customer Service Sales

Andrew M. Boujoulian

** ****** ****, **********, ** 01803

Phone: 339-***-****

Email: ***********@*****.***

Objective

To obtain an Inside Sales (Management) position allowing me the opportunity to

utilize my sales and marketing experience which will contribute to the overall

goals, growth, and profits of a reputable company.

Experience

2010 – Present: Bozzuto Management Company (The Village at Taylor Pond) Bedford, MA

Sales Associate

1. “Director of first impressions” 188 unit luxury apartment community.

2. Management of the customer experience from start to finish.

3. Marketing the apartment community to prospective residents through advertisement, networking, and

specified outreach programs.

4. Carrying out world class customer service to residents, vendors, and clients.

5. Ability to collate and consolidate weekly in depth market analysis and revenue projection reports. Deliver

such reports to owners and upper management.

6. Participated in community outreach activities to create brand awareness.

7. Ability to generate real leads through corporate marketing activities.

8. Exhibiting benefits and features of the community by conducting guided sales tours of the community.

9. Management of social media outlets to actively market the property, upcoming events, and relevant news

that pertains to the company.

10. Taking the leasing process from start to finish using Yardi, Vaultware, and Lead2Lease.

11. Maintaining and expanding the database of prospects through lead2lease.

12. Proficient in Resident Screening Software CoreLogic.

13. Proficient in the Ocius Resident Billing System.

14. Ability to create informative and unique Craigslist ads – covert e mail and telephone leads to personalized

tours.

15. Familiar with all Massachusetts Real Estate Laws and Fair Housing Regulations.

16. Contributed to over $960,000 in sales in 6 months (30 + lease agreements)

17.

18. 2007 – 2010: Boston Land Company (Stone Brook Farms) Burlington, MA

Leasing Consultant

19. Primary point of contact for prospective and current residents in 230 unit residential complex.

20. Managed the sales process presenting apartments, facilities and local community.

21. Responsible for making appointments and following up with leads.

22. Organized and generated all documents for lease signings including credit checks and lease applications.

23. Acted as the liaison between Property Manager and Assistant Property Manager.

24. Complete responsibility for office management during the weekend hours.

25. Responsible for all work orders from current residents and entering all daily activities.

26. Created, revised, and edited internet marketing web site listings.

27. Conducted marketing surveys of competitive properties in the local area.

28. Provided high level of customer service based on outstanding communication and interpersonal skills with

staff and residents.

29. Proficient in Yardi Software and Microsoft Office applications.

30. Directly responsible for over 40% of leases as a part time employee.

31.

32.

2003 2007: Roche Bros. Supermarkets Burlington, MA

Cashier

33. Operated POS cash register for grocery store.

34. Calculated total payments received during a time, and reconciled at end of shift.

35. Advised customers on purchases and provided prompt, efficient service with a high level of accuracy.

Education

2006 – 2010 University of Massachusetts – Lowell Lowell, MA

36. B.A., Business Management

37.

38. 2006 Burlington High School Burlington, MA

License & Certifications

2 010 Commonwealth of Mass – Real Estate License

License # 009517110 Serial # 086707

2009 American Red Cross Life Guard Certification

Including CPR and AED Certification

Contact this candidate