Customer Service Medical Billing
Resume:
Shanasha Magwood
***************@*****.***
**** ******* ***. *** *, Duquesne PA 15110
OBJECTIVE
. To seek position as a customer service specialist.
SUMMARY OF QUALIFICATIONS
Excellent customer service skills with inbound and outbound call center
experience. I have the ability to keep up in a fast-paced environment where
performances are measured daily, to detect and avoid errors in performing
assigned tasks, to perform accurate computations in performing assigned
tasks, and to ensure the completeness and accuracy of isolating trouble
conditions.
EMPLOYMENT HISTORY
Consultant Jan 2011- July 2011
Verizon Telecom, Pittsburgh PA
As a Sales and Service Customer Consultant I worked in a fast-paced inbound
call center. I responded to orders by selling services and placing the
customer orders in the computer system, provided customers with service
information, identified, researched and resolved customer issues using the
computer system while still assisting with general customer inquiries. My
goal was to provide outstanding customer service and project a professional
company image through phone interaction.
Temp-to-Hire (Data Entry/Medical Billing Specialist) Sept 2010- Jan 2011
Aerotek Inc., Pittsburgh, PA
I was a temp for Aerotek while working for their client Quest Diagnostics
specializing in Medical Billing and Data Entry. I made sure the correct
Insurance Companies are being billing correctly without errors while
correcting any errors that were previously made and also made any phone
calls that were needed to the doctor's offices.
Accounts Receivables Specialist Dec 08-Oct 09
Medco Health Solutions, North Versailles, PA
Using Standards of Procedures and proper decision making skills, I made
informed choices about member's invoices and requests. Upon receiving
member's orders, I was responsible for finding a resolution. To come to
these resolutions, phone calls must be made as well as educating the
members about their benefits, taking necessary payments, forwarding
additional requests to proper departments to handle, canceling scripts
and/or releasing orders. Resubmitting claims to the proper client when
needed with all required supporting documentation. Working within the CCF
queues I resolve requests including refunds, adjustments, rebilling to the
correct clients, billing, and reprinting invoices.
. Recommended for a "Prime Parking" spot due to my excellent work.
. Awarded for "WOW" numerous times, which is given by showing politeness
and courtesy to customers when on the phone.
Temp-to-Hire (Customer Service) Dec 08-Mar 09
Aerotek Inc., Pittsburgh, PA
I was a temp for Aerotek while working for their client Medco Health
Solutions until I was hired full time with Medco.
Temp (Administrative) Oct 08-Dec 08
Venturi Staffing Partners, Pittsburgh PA
I was a temp for Venturi while their client I worked for was Highmark Inc.
There I helped out in the Benefits and Retirement Department. There I
helped out in the office with filing paper work, computer work and creating
an organized environment to help access files faster and easier.
Customer Service Representative Nov 06-May 08
PRC (Precision Response Corporations), West Mifflin, PA
I worked in a fast paced and dynamic environment to provide the best and
accurate customer service possible. I answered phone calls from customers,
provided program, answered any billing questions, answered questions and
inquiries of the equipment information, provided step-by-step trouble
shooting in order to fix any problem the customer may have had, and
scheduled appointments for our technicians.
. Awarded numerous times for the "Caught You Doing It Right", which it
given when getting a compliment call from the customer, or having a
supervisor listening to a call and felt it was a perfect call.
Trainer May 06- Dec 06
Boston Market, Waterfront, PA
I worked part of a team that provides excellent service, high-quality food
in a clean, friendly and fun atmosphere, serve guests and ring up orders.
. I graduated from a Crew Member to a Trainer because of my professional
and friendly skills.
As a Trainer I trained the new Crew Members with explaining the duties
and expected services.
Team Member Aug 04-Apr 05
Chick-Fil-A, Waterfront, PA
I worked part of a team where there was a passion in excellent service, in
a clean and friendly atmosphere. I served guests and rang up orders in
drive-thru and front-counter interacting with customers.
. I gave the idea of adding different flavor coffee and creamer, and now
that location has it.
. I was a part of a team that made the suggestion of Milkshakes and that
is now available at that store location.
EDUCATION
CCAC (Community College of Allegheny County) Aug 05-Current
Nursing and Business (Dual Majoring), West Mifflin, PA
. I made the Dean's List this past Spring 2010 semester and I'm currently
maintaining an 3.5GPA.
. I'm also taking a mix of college bound courses to gain general knowledge
in business, communications and computers.
West Mifflin Area High School Aug 01-Jun 05
Diploma, West Mifflin, PA
. Graduated with Honors
. Awarded the Activity Award due to participating in over 20 school
programs/activities during high school
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