Customer Service Manager

Professional Summary

Managed and trained +** team members while accommodating up to 144 children

. Competent in MS Suite, Kronos time clock system, Taleo hiring system and

STAR interview process. Basic website updating. Passed several customer

service training courses. Marketing and event promotion. Product

demonstrations, educating customers.

Education

Eastern Michigan University - Bachelor of Science in Sociology, minor in

Communications (graduated Cum Laude)

Professional Experience

Blogger

2010 - Present

. Create original content for blog: Watch MeGo Run

(http://justrunmego.blogspot.com)

. Provide guest posts on other blogs and fitness-related sites

. Write, edit, photograph all original content featured on blog

Private Employers, Nanny 2010-

Present, 2007-2008

. execute age appropriate activities for several children

. follow daily routine while maintaining safe environment

. communicate and resolve any behavioral issues

Lifetime Fitness and various outside companies, Brand Ambassador

January 2010- March 2011

. Partner with outside companies to promote products

. Provide demonstrations and samplings to 10,000 member base

. Educate members on new and exciting products that partner with

Lifetime

. Direct consumer to stores, websites, venues where products can be

purchased.

. Interact with customers in a friendly, educated, and professional

manner

Lifetime Fitness, Child Center Department Head/Kid's Activities Assistant

DH 2008-2011

. hire, train, coach, support child center staff (taleo hiring system

and STAR interview process).

. organize and execute daily activities

. ensure safety and proper ratios of center

. handle customer service issues

. review and approve payroll (Kronos time clock system ) while

maintaining budget and cost per swipe

. create relationships with families to ensure member retention

. create weekly schedule for staff members

. update website and database information.

. Manager-on-duty program - monitor entire club to ensure safety and

resolve customer service issues

. market and promote upcoming events and classes

Subway, Opener (keys to store)/Frontline Employee

2006-2007, 2001-2003

. food preparation delivered through speed and precision

. training of new employees

. provided excellent customer service

. product and sales promotion

Artstart Preschool/Montessori, Teacher's Aide and Lead Teacher 2003-

2006

. interacted and engaged with children ages 6 weeks - 11 years

. Created daily lesson plans in science, art, drama, language arts

. Taught children ages 3--4 as lead teacher with ratios of 1:8

. constant flow of communication through weekly newsletters (MS Suite)

. conflict resolution for children and/or parents

Certifications/other accomplishments

. CPR/First Aid certified

. volunteer with Reach Out and Read to promote literacy in low income

areas (summer 2007)

. Passed Michigan Basic Skills Test for teacher certification

. Customer service training courses and management training through

Lifetime Fitness

Contact this candidate