Human Resources Customer Service

Teresa Alexander, PHR

**** * *******, ***# *** ? WICHITA, KS 67208 ? 316-***-****

Email: ******.************@*****.***

Linkedin: http://www.linkedin.com/pub/teresa-alexander-phr/24/59b/a4a

Human Resources Professional

Certified Professional in Human Resources (PHR) with additional

certifications in the field of HR, offering over 7 years of an

HR/supervisory career distinguished by commended performance and proven

results.

Proven knowledge and experience in Human Resource affairs, including

experience in employee engagement and retention, staff development,

leadership training, mediation, conflict resolution, benefits and

compensation, HR records management, HR and company policies development

and legal compliance.

Over 4 years experience of high volume recruiting, partnering with Hiring

Managers, analyzing immediate and future staffing needs and requirements.

Screened applicants over telephone and in person, conducted personal

interviews utilizing behavioral and situational interviewing techniques.

Tracked and provided reporting to the National Office and Senior Leadership

Team, on a monthly basis, to include the number of positions filled,

duration positions were open, and recruiting sources used for each

position.

HR Skills

PAYROLL FUNCTIONS Recruitment & Retention Orientation &

Employment Law Benefits Administration On-Boarding

FMLA/ADA/EEO/WC HR Program/Project Management Training & Development

HRIS Technologies Conflict Resolution Mediation Performance Management

Safety Committee Certified Red Cross CPR/1st Aid HR Policies & Procedures

Chairperson Instructor

Employer Investigations

HR Professional Experience

1 CENTER FOR HEALTH AND WELLNESS - WICHITA, KS

Short-term contract role. Hired to re-write the company Employee Handbook.

Contract HR, 07-2011 to present

3 wichita children's home - Wichita, KS

Short-term contract role of HR Coordinator for the Wichita Children's Home.

Employed over 135 staff.

HR Coordinator, 2010 to 2011

Directed the full spectrum of the human resource department in areas of

employment, training, retention, workers compensation, benefits,

unemployment, revising and creating HR and organizational policies and

procedures as well as oversee the on-boarding process. Performed and

oversaw high volume recruiting. Partnered with Hiring Managers in

analyzing and filling staffing needs. Managed personnel records;

administered benefits enrollment and programs and handled workplace

issues.

Key Results:

Took on the HR role in preparation for the State Audit. Worked

countless hours for three months, to prepare.

Received 100% on audit, as well as personal praise from the auditor,

for my hard work and organizational skills.

Caught up on 6 months of back filing and reorganized the personnel

files.

Brought workers' compensation program into full compliance. Trained

managers and staff on procedures to follow in case of injury.

Fostered teamwork/open door environment and was praised by the

Executive Director and Administration at WCH for the receptiveness of

the staff.

Revised complete On-Boarding procedures to help make the process

smoother and more structured for new employees.

Developed a Training Committee. Outcome of the committee was new

training process implemented. A One Year Training Calendar was

developed, that all staff had access to view, and all trainings were

assigned "Back-up Trainers".

Negotiated numerous salary offers as well as disbursed dozens of sign-

on bonuses, at both the exempt and non-exempt levels.

Represented the company in numerous unemployment hearings. Worked with

upper management on hearing processes and procedures. Saved the

company thousands of dollars in unemployment by winning all the cases

that I represented.

MOsaic - LIBERAL, KS

Considered one of the largest not for profit organizations in the United

States with 6000 employees nation wide, with the Liberal Agency employing

around 100 staff. Mosaic provides services to individuals with

intellectual and developmental disabilities.

HR Manager, 2007 to 2010

Direct the daily activities of the human resource department in areas of

employment, training, retention, workers compensation, benefits, payroll

and employee relations. Guiding the management of a full spectrum of HR

operations, systems and programs. . Work with high volume recruiting.

Partnered with Hiring Managers in analyzing and filling staffing needs.

Work with senior leadership to ensure the overall effectiveness of the

organizational operation. Create HR and organizational policies and

procedures as well as oversee the on-boarding process. Manage personnel

records; administer benefits enrollment and programs; administer HR

budget; and handle workplace issues. Coordinated and oversaw booth at Job

Fairs and County Fairs.

1 Key Results:

Developed a program called "HR Power Hour" where all HR Managers in

the Central Region met by phone conference, on a monthly basis, to

provide support in the field of HR, offer suggestions and share ideas

and information to one another and to discuss upcoming organizational

issues.

Fostered a teamwork/open-door environment conducive to positive

dialogue across the organization. Was sited by the Corporate Employee

Relations Director as being one of the best and knowledgeable HR

Managers in the organization.

Reinstated sign-on bonuses and retention incentives.

Brought workers' compensation program into full compliance. Trained

managers and staff on necessary procedures to follow in case of

injury.

Was a key player in the revision of the National Organizational change

in disciplinary action forms.

Revised and wrote company policies and procedures.

Developed supervisory trainings on interviewing techniques and best

practices, corrective actions, and performance evaluations, all the

while, ensuring compliance with legal and regulatory requirements.

Chaired and organized Annual Benefits Enrollment for all employees.

Received "Exceeds Expectations" on over 20% of recent performance

evaluation. Was noted to excel in the areas of directing the daily

activities of the HR Department, providing staff support, training

staff, worker's compensation, benefits, employee relations, payroll,

prioritization of time, problem solving, identifying risks and

responding appropriately, availability to meet service goals, payroll

functions and supporting others in completion of tasks and objectives.

Played a key role in developing and actively participating in the

Seward County Emergency Management committee.

Negotiated salary offers as well as disbursed sign-on bonuses, at both

the exempt and non-exempt level.

Other Professional Experience

6 CENTERA BANK - SUBLETTE, KS

Customer Service Representative/Bookkeeper/Teller, 1999 to 2006

Was the first "face" of the bank. Opened new accounts, activated and

maintained Debt/Credit card accounts, reconciled bank statements,

executed Federal Reserve Wire Transactions, administered overdrafts and

returned checks. Was there to serve and communicate with customers and

was the contact person to answer any questions they might have, listening

to them and leading them to the solution that best worked for them. Sold

new banking services and products to customers. Worked well under

pressure. Was able to handle the tiniest details about the services our

institution offered, complete complex transactions and manage large

amounts of money, all while dealing with long lines and impatient

customers.

7 Crosswalk Christian school - SUBLETTE, KS

1st and 2nd Grade Teacher, 1996 to 1999

Oversaw the daily educational instruction of all 1st and 2nd grade

students. Managed Para-professional instructor in my classroom who worked

under my supervision.

8 Triple a ranch and cattle company - SATANTA, KS

Co-owner and Operator, 1981 to 1997

Owned and co-managed an 8000 acre farming operation. Received a CDL

Driver's License and drove Semi-trucks for grain harvest, drove Grain

Cart for wheat harvest, operated large farming machinery, such as

tractors and bailers, on a daily basis. Hired, supervised and oversaw

almost 10 employees.

Owned and co-managed a 5000 head cattle operation. Worked with the

processing team in vaccinations, branding, castration, tagging, dehorning

and doctoring sick cattle. Processed new arrivals and moved heads of

cattle to and from different destinations on horseback. Mixed feed and

feed supplements for cattle in feedlots, to ensure weight gain and

health. Hired, supervised and oversaw almost 10 employees.

Owned and co-managed a Paint Horse Breeding and Showing operation (over

80 head of horses). Traveled around the United States showing paint

horses on a professional level. Worked with studs and mares for

Artificial Insemination. Assisted in foaling process when necessary.

Worked closely with our professional trainer to ensure stock were ready

and fit for shows. Exercised, trained and groomed horses daily. Mixed

feed and feed supplements according to dietary needs in preparation for

shows.

Education & Certification

9 SEWARD COUNTY COMMUNITY COLLEGE - LIBERAL, KS

Associates of Science in Business (Magna Cum Laude), 2003

10 FRIENDS UNIVERSITY - Wichita, KS

Bachelor of Science in Organizational Management and Leadership (with

honors - 3.85 GPA), 2007

1 HR Designations:

PHR Certification (Professional in Human Resources), 2010

Of Note

2 PROFESSIONAL DEVELOPMENT:

Attended 2010 HR Laws Conference

Attended Foulton Siefkin 2011 Employment Law Seminar

3 Affiliations:

Member of National Society for Human Resource Management (SHRM)

Member of the Wichita SHRM Chapter

Member of the National Association of Professional Women

Strength Finder Test from Gallup University:

* Achiever

* Individualization

* Belief

* Positivity

* Includer

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