Customer Service Management

James Green

** ****** ***** ( LAFAYETTE, IN *****

**********@***.*** ( cell: 765-***-**** 765-***-****

Logistics / Warehouse Management Profile

Results-oriented leader with 14 years proven success improving

efficiencies, meeting delivery deadlines, and ensuring customer

satisfaction. Experience across all phases of warehouse and transportation

operations; continually meet safety, production, and operational goals.

Success ensuring compliance to all company standards, safety policies and

industry regulations. Motivating leader with excellent communication and

collaboration skills. Accustomed to fast-paced distribution environments.

Ongoing education in Logistics and Distribution Management.

Education and Credentials

Sullivan University - Louisville, KY

Bachelor of Science in Logistics & Distribution Management

Pursuing 6/2011-2013 GPA 4.0

Associate of Science in Logistics & Distribution Management

Graduate 6/2011 -Dean's List- GPA 3.7

Indiana Wesleyan University - Marion, IN

Associate of Science in Business Management Coursework

1/2009-12/2009 GPA 3.9

Logistics Management Competencies

DOT/OSHA-Compliant Policies Staff Training / Supervision

JIT/JIS Operations Lean Manufacturing / Kaizen

Cross-dock Operation Warehouse Operations

Forklift Operation / CDL Transportation Operations

Experience WMS/TMS Software

Client Specifications / MS Office Software

Satisfaction

Warehouse Safety

Professional Development:

Toyota Tsusho Corporate Training 2007-2010

Lean Manufacturing, Toyota Production Systems

Conflict Management, Problem Solving I-II

5-S Organization, Workplace Communication

SOP Development

James Green

CAREER EXPERIENCE

Celadon Trucking Services, Indianapolis, IN, April 2011- June 2011

Operations Driver Manager

Efficiently manage 50-60 OTR fleet drivers. Operate AS400 system to track

fleet and maintain communications between drivers and customers. Respond

and resolve delivery issues as needed. Administer corrective actions as

needed pertaining to safety and productivity.

Key Contributions:

. Develop and manage fleet efficiency.

. Accomplish operations goals and objectives

. Ensure customer service

Toyota Tsusho America, Inc., Lafayette, IN, September 2006 - March 2011

Team Leader / Forklift Operator

Deliver quality and productive service in versatile roles, including

supervision to 10-20 member sequencing team/forklift operators and in cross-

dock operations. Continually meet sequencing, dock schedules, inventory

strategy and business goals while ensuring productivity, quality and

efficiency.

Key Contributions:

. Developed strong sustainable teams that led to high performance levels

by implementing lead-by-example style.

. Selected to serve as Safety Committee Chair; conducted safety meetings,

enforced compliance across departments and updated safety materials /

signage.

. Improved efficiency by streamlining work procedures while maintaining

high quality. 98% accuracy in a 24 minute cycle.

. Played key role in restructuring warehouse layout to improve workflow.

Tri Esco, Inc., Lafayette, IN, May 1998 - September 2006

CDL Operator

Operate heavy equipment for a commercial contractor.

Operate construction vehicles, including tractor / trailer, dump truck and

forklift. Ensure compliance to all safety and DOT regulations. Input

delivery information into logbook and organized paperwork for specific job

sites. Compile pre-trip inspection documentation. Train new drivers.

Key Contributions:

. Maintained excellent customer satisfaction by continually delivering

materials on time.

. Provided flexible service for labor activities when necessary.

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