Specialist Accounts
Resume:
BETTY J JACKSON
Brandon Florida *****
****************@*******.***
CAREER GOALS
Seeking employment in Higher Education, Medical or Business environment where
there is room for growth, offers challenges with a competitive salary, and a
flexible schedule.
EDUCATIONAL BACKGROUND
North Carolina Central University
Durham, North Carolina
BA-Psychology
Agency Counseling 12 hrs. completed
University Of Phoenix
MBA candidate- 2011
EMPLOYMENT HISTORY
Tele Pacific - M Power Communications
Las Vegas NV
07/09 thru 07/11
Collection Finance Specialist
Work as a collection specialist, interface with Businesses making
outbound/inbound calls regarding their delinquent accounts, make payment
arrangements, research for missing payments, multi task sending and receiving
emails regarding payments, provide reconnects on two systems
Credit One Bank
Las Vegas, NV
May 08-Feb 09
Dialer Collection Specialist
Worked in a call center environment providing 1st party collections where
customers are contacted regarding delinquent accounts on in house accounts.
Review accounts with customers and assist with bringing account current
giving various payment options that is available in order to bring account to
current status. Have to be able to maneuver through various screens, computer
knowledgeable with a three weeks training process with a of certification
outcome
Aames/Accredited Home Loans Los Angeles,
CA/San Diego, CA
February 06-December 06
Mortgage Collection Spec
Worked in a call center environment providing 1st party collections where
inbound/outbound calls were made and received. Reviewed loan with customers
30-60 days regarding delinquent accounts, assist with bringing loan current
by making payment arrangements, had to be computer knowledgeable, and
maneuver through the system to assist with accounts.
The Law Office Of Harris and Zide
South Pasadena, CA
June 04-Feburary 06
Collection Specialist
Worked as a manual collector in the legal department, exhibited various
skills in order to locate the debtor i.e. extensive skip tracing etc,
informed debtor of delinquent account, demand payment in full, assist with
other options i.e. payment arrangements, settlement offers, referred for
refinancing if debtor owned property.
Robinson's May Dept Store
North Hollywood, CA
Feb. 01-June 04
Collector
Worked in various aspects of collections while employed with company in a
call center environment Feb 01 thru Aug 02 made and received inbound/outbound
calls to customers informing them of their delinquent accounts, assist with
reviewing their account as well as make payment arrangements. Sept. 02 thru
June 04 worked in house as a skip tracer for manual collectors in 30-120 days
dept, worked collection accounts as needed Jan 01-June 04.
Mecklenburg County Youth and Family Services
Charlotte NC
1995-1999
Social Services-Social Worker
Worked as an Investigator regarding Abuse and Neglect cases. 12 years of
experience working with children and families.
*REFERENCES FURNISHED UPON REQUEST
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