Customer Service Sales

Shawna Poore

**** *********** *****

Omaha, NE **134

402-***-****

***********@*****.***

I plan to secure a position with a well established organization with a stable

environment that will lead to a lasting relationship.

Qualifications

I have substantial experience and outstanding skills in customer service with 1 year

at Dial America Marketing in 2008. I received Top Sales Rep three months in a row

for my team. Accustomed to working in fast paced environments with the ability to

think quickly and successfully handle difficult situations. Use the Internet daily and

know the workings of it. I have a great ability to work very well with others.

Education

Iowa Western Adult Learning Center

G.E.D. received in 2009

Iowa Western Community College

C.N.A. received in 2010

Work Experience

Burger King Restaurant 2003-2006

Council Bluffs, IA 51501

I was a crew member and did not want to become a supervisor because I didn’t want to stay there

forever. I enjoyed my job and working in the face paced environment with added responsibilities such

as being the full time closer Monday- Friday.

Ruby Tuesday 2005-2007

Council Bluffs, IA 51501

Hostess. It was my responsibility to greet and seat every guest. Get them their menus and

silverware as well as their drink orders. When the guests were finished it was then my job to clean the

table for the next guest. I helped run food when needed and made sure the restaurant was clean at

all times. Before I left I was considered the “Head Hostess” since I had trained every other hostess

we had at this point.

Dial America Marketing 2007-2008

Omaha, NE 68127

I sold and renewed magazine subscriptions over the phone. I also took payments for the

magazines. After that I served Sirius Satellite Radio selling their radios and subscriptions over the

phone, out-bound. I was then moved to in-bound calls where I would take payments for the services

of Sirius Radio and send signals to the customer’s radios when needed. I solved customer complaints

in a timely and professional fashion.

For the next 2 years I was a stay at home mother taking care of my son.

McCauley Construction 2010-2011

Omaha, NE 68134 and surrounding.

I scheduled jobs and bids on jobs. I educated the client of pricing and bids. I made sure all hours

were kept properly. I helped onsite a little; I brought lunches and Gatorade and helped clean tools and

sites.

References Available Upon Request

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