Customer Service Data Entry

Shawntoinette Martinez

**** * ****** ** *** L*** Denver, Co 80231 303-***-**** ***************@*******.***

WORK EXPERIENCE:

**** **** **** *********** (Hire Connections Staffing) Centennial, CO

Lab Assistant

1. Run test on a medical device for chemo treatment

2011 2011 Stolle Machinery Company (Aerotek Staffing) Centennial,CO

File Clerk/Data Entry

1. Reorganized whloe HR file system

2. Assist HR Generlist in creating new hire packets

3. Entered employee information into Excel spreadsheet

2011 2011 National Multiple Sclerosis Society (Prodigy Staffing) Denver,CO

Data Entry Clerk

1. Entered donations

2. Prepared packages to be sent out

2010 2011 Sourcecorp (Kelly Staffing Services). Englewood, CO

Data Entry Clerk

1. Processed medical claims

2006-2009 CollectAmerica, Denver, CO

Payment Processor/Customer Service/Data Entry

1. Sort through incoming mail and distributed it in the proper boxes

2. Balanced and posted incoming checks

3. Helped franchises by answering questions about payment processing issues

2002-2005 Asset Acquisition Group, Aurora, CO

Clerical/File Clerk/Data Entry

3 Sort and code incoming materials according to file system

4 Retrieved filing material for qualified personal upon request

5 Assisted other areas of department in daily activities such as processing mail, marking

important information in windebt, plant care and general office organization

2000-2001 Teletech, Denver, CO

Data Entry/Customer Service

6 Answered inbound calls for the US Postal Service

7 Processed Change of address and gave postal rates (local and international) and

scheduling deliveries

8 Established great rapport with consumers to effectively solve their problem in a timely

fashion

2000-2000 Janus Mutual Funds, Denver, CO

Data Entry/Customer Service/Research

9 Answered inbound calls from shareholders

10 Setup of new accounts

11 Researched important stock information for shareholders

1999-2000 MCI WorldCom, Denver, CO

Data Entry/Customer Service

12 Answered inbound calls from consumers

13 Troubleshooting

14 Setup of new accounts and appointments for consumers who needed new phone service

or services terminated

PROFESSIONAL SKILLS: REFRENCES:

• Microsoft Word Yolanda Garcia (303) 713-

2159

• Microsoft Excel Michelle Bauer (303) 708-

5043

• Windebt Bill Davis 720-***-****

• Windows Proficient

Email

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