Customer Service Sales

Lindsey John

Summary Capability of negotiating as well strategizing with media

programming and broadcast rights, through tight cross

coordination with Sales, Technical Support, Productions, and

Materials teams ensuring successful contract execution and

client satisfaction; a strong, strategic thinker with a

practical approach to problem solving and a drive to see things

through to completion. In short I show myself to be self-

motivated, organized and capable of working under pressure, with

a genuine interest in the growth and development of consumer

media.

Education University of Washington, Seattle, WA

2004- 2008

Bachelor of Communication, and Bachelor of Sociology.

Skills Advanced knowledge of Microsoft Word, Excel, Office &

PowerPoint applications, with organizational, professional &

personable skills; able to prioritize & multi-task, meet strict

deadlines, handle duties for multiple stations and large

marketing budgets, with attention to detail imperative.

Experience National Geographic Television International - London,

England 2008 - Present

Business Affairs Coordinator

. Tracking media rights across multiple broadcast and digital

platforms

. Communicating and distributing information related to Program

rights to all internal and external stakeholder

. Responsible for queries from the sales team & agents, raising

deal memos & contracts, and client management.

. Enter deal memos & revisions into Jaguar 7, Lisa, and Media

Maestro databases. As well as basic deal terms, including

setting up invoices and revenue recognition.

. Liaise with clients and producers to resolve rights queries.

. Database migration, including preparing reports and testing

systems.

. Produce sales histories and other ad hoc reports as required.

. Liaise with Finance representatives both in the US & UK

regarding deal queries, reports and reconciliation issues.

Hornall Anderson - London, England

Nov 2010 - Dec 2010

Freelance Brand/Research Strategist

. Responsible for executing complete marketplace and competitor

analysis to understand which marketing/advertising avenues

would be most lucrative for their client's brand.

. Develop research reports encompassing 360 degree analysis of

different mediums, relating their specific branding or direct

marketing campaign to uncover greater returns that drive

sales and the overall bottom line.

. Create unique positioning, promises, personality attributes,

values, voice guidelines, etc., for organizations.

. Provide input on the development of marketing, marketing

communications by distinguishing the competitive landscape of

various brands.

Spa Scotta ~ Chic Boutique and Spa - Seattle, WA

2007- 2008

Front Desk Administrator, Co-Director of Event Coordination

. Training of all new coordinators on computer systems, Spa

Scotta culture, policies, and procedures.

. Responsible for all dealings with any disgruntled client

ensuring their satisfaction with their spa experience is

achieved before their departure.

. Buying decisions of product as well as inventory and stock

control.

. Manage spa relations including hosting in house charity

events, technicians, guest lists, vendors, & supplies.

. Coordinate client care through tailored packages & knowledge

of client preferences, personalized care of clients.

. Schedule and coordinate special events and large parties,

bridal parties & large multi-service appointments.

Republic Parking Northwest - Seattle, WA

2004-2006

Human Resources & Assistant Manager of Collections

. Performed administrative and support functions for a large

national organization.

. Assisted with general accounting functions; created monthly

revenue, collections reports and new employee development

sheets.

. Maintained accurate, up-to-date confidential employee files.

. Handled all collection activities including, financial

reporting, data entry in collection databases (Excel and

Parktrack), payments, and customer service care for all

incurred notices.

Activities Member, Pi Beta Phi Fraternity organization

2004- Present

&

Involvements Arrow Games, University of Washington

2004 - 2008

Volunteer

Coordinated annual philanthropic festival serving A Better

Way Foundation.

Links-to-Literacy, Pi Beta Phi 2004-

2008

Volunteer

Conducted book drives for an independent student reading

initiative

Rick Steves, "Europe From a Backpack"

Promotions Intern Spring,

2006

Internship with Mark Pearson and Rick Steves in promotion of

travel books "Europe From a Backpack," "Spain From a Backpack,"

and "Italy From a Backpack," to a mass population of study

abroad students.

. Creation of web designs providing informative information of

travel abroad experiences, through photos, stories and

affordable lodging.

. Develop a social media content calendar. Regularly update

external social sites: Facebook, Twitter, You Tube, blogs and

other community sites. Follow keywords, monitor all social

media outlets (pages, sites, blogs, etc.) on daily basis and

post/respond on particular topics or in response to other

posts/comments.

Study Abroad in Siena, Italy

Fall, 2006

. Up to level three completion of Italian Language

. Educated in pivotal steps of Italian Art History

References available upon request.

16206 SE 24th Street

Bellevue, Washington

E-mail: ************@*****.***

Contact this candidate