Customer Service Manager
Resume:
Rebecca I r izar ry
Port Jervis, NY 12771
**********@*****.***
PROFESSIONAL SUMMARY
M y strengths are as follows: E xperienced in Administrative duties with 12 + years in
major business
operation. I have demonstrated the ability to provide exceptional support and service for a
b road range
of staff and clients. My areas of expertise include, strong work ethic, professional
demeanor, team
p layer, communication, customer relation and decision making skills. I am eager to bring
my strong
administrative skills to a growing company in industry who needs top level support.
CAREER OBJECTIVE
To obtain an office management position with in a company to apply my business
development
office skills and proven ability to support in financial planning.
K EY SKIL LS
. Office Management . Report & Document preparation . Payroll . M icrosoft Office Suite
. B udget . F inancial Planning . E mail . s taff works . I nbound Calls . Filing . Faxing .
T yping
. Meeting & Event Planning . K ronos . Outlook . W indows Vista, 7 & XP . Policy Updates
. T ime and Attendance . Team Work . People Soft . B usiness Development . M arketing
. Motivational Training . S trategic Planning . Supervising . A dvanced Technical
K nowledge
. A dministrative Manager . H uman Resource Assistant . Cash Office . D iversity Training
. Customer Service Excellent . Team Building . M ult i - Tasking . Resolving Problems
E MPLOYMENT H ISTORY
2002 – 2011
Lowe's Home Center Matamoras, PA
A dministrative and Customer Service Manager
Repeatedly promoted during 10-year tenure with in the company, culminating in current
responsibility
for coordinating all office functions and supervising a team of three administrative
p rofessional
clerks and three supervisor of the front end to manage day to day activities to drive sales
forward.
M y adaptive skills include Dedicated and technically skilled business professional with a
versatile
administrative support skill set developed through experience as an office manager,
secretary,
administrative assistant and office clerk. I excel in resolving employer challenges with
i nnovative
solutions, systems and process improvements proven to increase efficiency, customer
satisfaction and
t he bottom line. My job consisted of productivity, honesty, reliability, work Independence,
g reat
organization and office advanced computer skills in M icrosoft suite and other applications
systems.
1999-2002
Wakefern Food Corporation M iddletown, NY
E mployee Relations
Worked in an a office with four professional human resource clerks. My job consisted of
assisting
i n administrative functions included faxing, filing, phone, hi ring, meeting, Microsoft
suite, paper
work and keeping up to date with changes in the industry through continuing professional
development.
L ANGUAGE SKIL LS
Conversational competence in Spanish
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