Customer Service Management
Resume:
Terrence Wiegand
Glen Mills, Pa *9342
************@*******.***
Professional Experience
Pilot Freight Services, Lima, Pa 2007 Present
Project Coordinator
Coordinating and monitoring status of shipments to customer sites to ensure timely delivery according to customer specification.. Monitors and updates
warehouse management system. Provide reports or other data deliverables to the client according to customer specification. Collect, manage and
document customer billing and invoicing information for close out. Provide any necessary reporting to clients or other internal groups. Conduct monthly
inventory for all sites. Provide resolution/corrective action regarding problem shipments. Manage and update daily and monthly shipment data via Microsoft
Excel and warehouse management system.
Estee Lauder, Bristol, Pa 2004 2007
Distribution Coordinator
Primary responsibilities include review downloaded orders and process through the Warehouse Management System, perform order maintenance,
communicate daily priority shipments, flow rack maintenance, allocation of orders to maintain constant workflow, set up and monitor launch activity,
interface with domestic and international customer service and responsible for the organization, maintenance and publication of rush lists to distribution
management.
• Save the company $500,000/yr by recommending an alternative method of full case pick operation.
• Save the company $35,000/yr by recommending replacement of manual shipment identification process to an automatic printing process.
Lenox Incorporated, Lawrenceville, NJ 2001 2003
Convergence Analyst Supply Chain
Primary responsibilities included acting as liaison between distribution and manufacturing business and information technology, assuring that all distribution
needs were met while converging systems on to an IP network. Secondary responsibilities included assisting the LAN/WAN and security teams in their day
to day operations.
• Created an automated reporting system for management that monitored production levels of employees in the distribution department.
• Saved the company over $25,000 by analyzing maintenance contracts for critical wireless scanners.
• Recommended the purchase of an IP based Kronos time card system to replace the manual time card reporting process.
Electronics Boutique, West Chester, PA 1988 2001
Distribution Supervisor 1997 2001
Led and developed a team of distribution associates in the skills of administration, shipping, receiving, inventory control, picking and packing
• Trained all warehouse personnel at 3 remote facilities across the US. Trained personnel in newest corporate shipping and inventory procedures,
and distribution applications running on the AS400 platform.
• Designed floor plans and inventory flow charting for warehouses to maximize space and efficiency.
• Facilitated all warehouse relocations and expansions, (3) to date.
Receiving Lead 1995 1997
Primary responsibilities included the supervision of 3 6 associates for all receiving function in accordance with corporate policy.
Distribution Associate 1988 1995
Primary responsibilities included receiving, auditing, picking, packing and shipping products.
Rickel Home Center, South Plainfield, NJ 1985 1988
Stock Room Supervisor
Primarily responsible for all warehouse functions including, receiving, shelf stocking, inventory control, and customer service.
Education
2003 2005 Bucks County Community College, Newtown, PA
Associate's Degree in Business Administration
1985 1986 West Chester University, West Chester, PA
Concentration: Computer Science
1982 1985 Delaware County Community College, Media, PA
Concentration: Business Administration
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