Customer Service Manager
Resume:
ROBERT M BLUE
**** *. ****** ****, #*** Scottsdale, Arizona 85251
480-***-**** *******@****.***
Results oriented accounts receivable/credit and collections manager with extensive experience in
financial services. Key strengths in operations, credit and collections, financial analysis, accounts
receivable consulting, financial reporting, Dun and Bradstreet, Experian, improvement recom
mendations, policies and procedures and workflow efficiency. Expertise in handling delinquent
customer matters and complex issues. Ability to work effectively at all levels of an organization.
Personable, yet direct manager who provides leadership and develops strong teams.
Planned, established and opened the Florida and West Virginia offices that resulted in addi
tional client sales and revenue.
Launched a nationwide legal department with attorneys in all 50 states that resulted in better
client services and increased revenues.
Provided and implemented systems and procedures for operations and compliance of all com
munications.
Ensured and coordinated company compliance with all regulatory changes and integration into
business operation.
Created and developed all training materials and programs pertaining to operations.
Research and develop new ways to increase productivity and refine processes that result in
monthly collection averages of $500,000 to $600,000.
Developed and planned techniques to increase output and rejuvenate processes that resulted
in monthly collections of $300,000 to $500,000.
Developed a solid foundation in client relations and regulatory administrative issues to better
serve clients.
Developed ability to research legal issues to better serve clients and increase collections.
Guided and advised new employees on processes, procedures and systems.
Train and coach new employees on department processes, procedures, and systems to
provide better customer service and build client relations.
PROFESSIONAL HISTORY
LEADING EDGE RECOVERY SOLUTIONS, Scottsdale, AZ 2009 –Present
Citizen’s Bank, Scottsdale, AZ Division of Consumer Finance outsourced to LERS
Consumer Counselor
Responsible for past due auto loans for consumers and businesses to bring them to a current
Status as well as deal with customer service issues that occur.
CITIZENS FINANCIAL GROUP, Scottsdale, Arizona 2007 2009
Consumer Counselor
Responsible for past due auto loans for consumers and businesses to bring them to a current
status as well as deal with customer service issues that may occur.
TOYOTA FINANCIAL SERVICES, CHANDLER, Arizona 2006 2007
Senior Collector
Responsible for handling delinquent automobile leases and loans and make arrangements for re
payment to bring the accounts to up to date status.
JP MORGAN CHASE, Phoenix, Arizona 2000 – 2006
Senior Collector
Responsible for contacting real estate loan customers to negotiate payments on delinquent ac
counts, and develop payment plans to bring accounts to current status.
BANK OF AMERICA, Phoenix, Arizona 1997 – 2000
Senior Collector
Responsible for communication with delinquent consumer and commercial credit card account
customers to arrange repayment plan on accounts to bring up to date.
JEROLD KAPLAN LAW OFFICES, Phoenix, Arizona 1995 – 1996
Legal Assistant
Responsible for negotiation on behalf of clients with charged off and prejudgment accounts re
ferred for collection.
AMERICAN COLLECTIONS SYSTEMS, Columbus, Ohio 1978 – 1995
Vice President
Responsible for collection and accounts receivable operations and developed customer base that
resulted in growth in a highly competitive market, from a start up business to $15,000,000 in an
nual sales.
EDUCATION
Master of Science, Corrections Criminology
Xavier University, Cincinnati, Ohio
Bachelor of Science, Business Administration
Franklin University, Columbus, Ohio
Bank One Corporation Coursework, Microsoft Excel
COMPUTER SKILLS
Microsoft Word, Excel and Access. CMS, VLS and ILS.
AFFILIATIONS
Risk Management Association, Member
Turnaround Management Association, Member
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