Customer Service Medical

Lateria Jacobs

**** ******** ****

Jacksonville fl, 32277

*** -*** -****

**********@*****.***

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EDUCATION

Everest University, Jacksonville, FL

Medical Assisting Program, certified medical assistant

Graduated March 29, 2010

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CLINICAL SKILLS ADMISTRATIVE SKILLS

. Vitals CPT/ICD-9 Coding

. Surgical set up Medical

Insurance Processing

. Suture removal Appointment

Scheduling

. EKG Medical

Terminology

. Venipuncture Records Management

. Immunization Aloha

. Injections

EMR

. Routine Lab Procedures inbound customer service

. Administration of Oral Medicine Microsoft Windows XP

. Aseptic Procedures Microsoft Office

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Experience

Home Health Aid Jacksonville fl, 04/09-06/11

. Assisted my patient's everyday task as getting dressed, cooking,

light bathing cleaning and running errands increasing independence.

. Provided excellent patient care and following of health rules and

aseptic technique while administering oral medication and

injections

. Delivered comprehensive and compassionate care in taking of vitals,

routine lab procedures. While developing great relationships with

all healthcares involved ensuring patients care and needs are met.

. Organized and prepared skill building assignments to enhance

patients social life

. Scheduled appointments, charted all medical performance and

changes, recorded all medication intake.

T&L Media Printing Company Jacksonville fl, 03/07-04/09

. Prepared invoices, reports, memos, letters, and financial

statements. Using word processing, spreadsheets, database,

and or presentation software.

. Organized and filed corporate documents, records and reports

including faxes and emails.

. Multitasked between answering several phone lines, greeting

guest and processing orders while communicating with staff

. Confer with customers by telephone or in person to provide

information about product and services.

. Contacted customers to inquire about payments, complaints,

change in service time or charges. And processed and resolved

customer complaints.

References provided upon request

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