Customer Service Manager
Resume:
KATERINA PREPAS-APOSTLE
Lowell, MA 01851
Phone: 978-***-****
*********************@*****.***
Accomplishments
. Recovered funds in excess of $250K through extensive research and
collection efforts
. Successfully trained co-workers to make a smooth transition to new
computerized system
. Recognized for exceptional organization, systems and time management
skills
Skills
. Ability to read and interpret financial data using sound judgment to
draw conclusions and make appropriate decisions and recommendations to
benefit the organization
. Contract Administration
. Possess strong research, analysis and financial reporting abilities
. Dedicated to providing superior customer service by responding to
requests, inquiries, suggestions, or concerns; able to communicate
effectively at all levels.
. Detail-oriented; keen ability to recognize and resolve discrepancies
Employment History
COMMUNITY HEALTH CENTER, Lowell, MA 2008-2011
Billing Manager/Staff Accountant
. Handle a broad scope of internal processes encompassing the daily
management of invoicing, accounts receivables, collections,
coordination of benefit audits
. Performed accounting: to general ledger entries, financial analysis,
reconciliations including cash posting and refunds
. Collaborate with Comptroller and CFO for audit preparation and
responses, maintain month end closings and financial reports
. Supervise, evaluate and train billing personnel by overseeing,
prioritizing, and reviewing business processes
. Provide customer service support and respond effectively to requests,
inquiries, suggestions, or concerns
. Provider credentialing and payer contracting
. Implement policies and procedures as they apply to practice management
system
. Monitor practice management system for anomalies and errors, interface
with IT Manager to troubleshoot and resolve issues
. Work closely with staff and management for overall maximum efficiency
and productivity, while maintaining a positive, pleasant, team-
oriented environment
NEW ENGLAND HEALTH IMAGING, Concord, MA - 2005 - 2008
Office Manager/Staff Accountant
. Supervise, evaluate and train in credentialing, contracting, billing,
A/R & Collections personnel by overseeing, prioritizing, and reviewing
business processes
. Contract negotiations.
. Perform accounting and billing activities, including journal entries,
payment posting, financial statements, deposits and bank
reconciliations
. Close monthly account receivables, and coordinate with Senior VP and
Finance Director for audit preparation responses, maintain month,
quarter, year-end closings and process financial reports
. Prepare department budget
. Provider credentialing and payer contracting
. Provide customer service support and respond effectively to requests,
inquiries, suggestions, or concerns at all levels
. Implement policies and procedures as they apply to practice management
system
. Monitor practice management system for anomalies and errors, Interface
with IT Manager to troubleshoot and resolve issues
Page 2 EKATERINI PREPAS-APOSTLE
FIRST CALL MEDICAL, INC., Billerica, MA - 2001 -
2005/ 1992-1996
Billing & A/ R Specialist
. Electronic claim submissions including: insurance
verification, pre-certifications, credentialing,
. charge entry, coding,diagnosis, cash posting, accounts payable
processing, bank deposits and month end closings.
. Analyze insurance fee schedules, payment posting, denials and unpaid
delinquent accounts and confer with diverse population for resolution
on bill or payment discrepancies.
. Maintain bookkeeping and accounting records
. Provide customer service support
. Troubleshoot billing issues and interface with IT to troubleshoot and
resolve issues
T.F. BOYLE TRANSPORTATION, INC., Billerica, MA 1987 -
1992
Staff Accountant
. Maintain & process government/commercial contracts
. Review and assemble voucher package, process checks
. Inputting financial data into the General Ledger
. Provide customer service support at all levels
. Resolve financial discrepancies
. Post Government payments, post to journals, ledgers, process deposits
and bank reconciliations
. Process monthly financial reports, close monthly accounts receivables
and payables
. Interface with IT Manager to resolve any software or hardware issues
for anomalies and errors
PURITY SUPREME HEADQUARTERS, Billerica, MA 1984 -
1987
Accountant Assistant
. Assemble voucher package and process checks
. Maintain bookkeeping and accounting records including
general journal and cash accounts, bill paying and monthly account
reconciliation.
. Process deposits, bank reconciliations
. Provide customer service support
. Resolve financial discrepancies
. Process monthly financial reports, close monthly accounts receivables
and payables
. Interface with IT Manager to resolve any software or hardware issues
for anomalies and errors, report and escalate issues as needed
Education-
Currently pursuing Bachelor's in Business Studies/Accounting,
Southern NH University, Manchester, NH
Associates in Science - Business Administration/Computer Applications,
Middlesex Community College, Lowell, MA
Mass Real Estate License, Commonwealth of Massachusetts
Certificate in Microsoft Computer Applications, Middlesex Community
College, Bedford, MA
Certificate in Bookkeeping, Chelmsford Community Education Program,
Chelmsford, MA
Certificate in Computerized Bookkeeping, Middlesex Community College,
Bedford, MA
Certificate in Medical Billing, Chelmsford Community Education Program,
Chelmsford, MA
Accounting, Reporting and Practice Management software
AccountMate Lytec Microsoft Office ECW (E-Clinical Works)
Infopoint MSI Techpro VT-320
Intergy Meditech Quickbooks NetSuite
LANGUAGES
Fluent in Greek both written and oral
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