Management Customer Service
Resume:
Shannon McDow
*******@*****.***
Distribution and Supply Chain Leader
Accomplished and influential Distribution Leader with more than 12 years’ experience driving revenue growth,
business development, and cost reductions through application of logistics and strategic planning. Strong business
analysis skills with ability to merge technologies and personnel to improve operational processes and achieve
organizational objectives. Cross functional expertise spanning:
Inventory & Asset Management … Logistics … Account & Territory Management … Labor Management …
Quality Control & Assurance…Project Management … Policy Development … Federal Regulatory Compliance …
P&L Management … Fleet Management …
Technical Proficiencies:
Six Sigma, Value Stream Mapping, ERP/ WMS/ LMS, CAPA, 4D problem solving
Professional Experience
Stryker Orthopedics & Spine/ Crosslink Life Sciences, LLC, Atlanta, GA 2004 to 2011
Largest multi tiered medical device distributor in North America.
Distribution Manager
Commanded six department heads, 57 warehouse personnel, and nine support staff in all aspects of operations for a
100,000 square foot 24 hour distribution center operation of $245M in inventory across six major market divisions,
with a $7.2M operating budget and $2M capital budget. Provided expertise focusing on financial accountability and
reporting, inventory and asset management, in addition to order fulfillment, e commerce, logistics provider
oversight, and implementation of quality systems.
•Reduced Distribution Center expenses by more than $1.5 million, a 30% reduction, over a 2 year period while
maintaining productivity levels, service quality, and inventory accuracy.
•Benchmarked a 99.8% inventory accuracy rating at the lot code level for 22 consecutive quarters, setting the
corporate standard for all distribution centers.
•Assumed and maintained P&L responsibility for all operational departments.
•Processed 8 million units annually while managing 9,000 SKUs to supply appropriate products to over 1,500
locations.
•Achieved above standard scores for 23 FDA inspections by increasing standards for total quality and control
processes.
•By utilizing value stream mapping and DMIAC principles, was able to increase customer service invoice
accuracy to 96% and decreased DSOs by 30% annually.
•Achieved a Perfect Order Index (POI) rating greater than 90% annually.
McDow and Associates LLC, Leesburg, VA 2000 to 2004
Third party management of medical practices, distributors, and consultants.
Director of Services
Drove business development through administration of strategic planning, sales and marketing initiatives, human
resource management, and direction of company P&L. Focused on in depth client and business needs analysis to
ensure continued growth and revenue gains. Managed division of main corporation into subsidiaries: McDow
Consultants, LLC and McDow Management, LLC. Negotiated project completion dates and monitored all facets of
corrective action items with multi organizational representatives.
• Redefined strategy to capitalize on integrated services to enhance mainstream marketplace competitive edge.
• Created a physician placement program which boosts annual revenue 60%, opening new market share.
• Heightened team based culture through an objectives centered performance measurement system.
• Created manpower models for all distributors and physicians practices, resulting in efficiency and cost
reduction.
• Developed a seasonal staffing program that eliminated the need for temporary labor resulting in a $500,000
savings.
• Boosted asset and purchasing profits through cost effective programs increasing operational efficiency.
Education & Training
B.S.B.A. – Management, American Public University, Washington, D.C. (in progress)
Green Belt in Six Sigma, Stryker Orthopedics, Mahwah, New Jersey
4D Problem Solving Trainer, Stryker Orthopedics, Mahwah, New Jersey
Quality & Regulatory Trainer, Stryker Orthopedics, Mahwah, New Jersey
CAPA Officer/Trainer, Stryker Orthopedics, Mahwah, New Jersey
Graduate of Stryker’s Operational and Inventory Management University
APICS Member (CSCP certification October 2011)
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