Analyst Technical Support

VICTOR MARBURY **** New Castle Lane

Covina, CA **724

Answer# 213-***-**** Home#

626-***-**** *****@*******.***

CAREER OBJECTIVE: Seeking responsible position as a Technical Support

Analyst to utilize my network experience and provide immediate resolution

for technical concerns.

EDUCATION AND TRAINING:

Bachelor of Science in Business/Management, University of Phoenix,

Continuing education

Associate of Arts Degree in Information Technology

January 1997 Computer Learning Center - LA, CA

Certifications Project

Management Certificate

MCP-Microsoft Certified Professional PM100-Successful Project Management

MCSA-Microsoft Certified Systems Admin PM250-Successful Estimation &

Planning

MCITP-Enterprise Messaging Admin PM310-Successful Organizational Change

Management

MCITP-Server Administrator

MCSE-MCSA Course, Quick Start Technology, LA, CA

Implementing Microsoft Pro and Server

Project 2000 Course Intro to Cisco Networking

II Course

New Horizons, Simi Valley, CA Tri- Community, West Covina, CA

California Driving License Class: A

HIGHLIGHTS OF QUALIFICATIONS:

. Over 14 years experience in computer training and information systems

operation for a variety of professional environments.

. Familiar with Mac OS9X, PC-DOS, Win 7, NT, Novell, Ms Office, SQL,

AS/400, Lotus Notes, Oracle, Linux, Norton, MacAfee, Trend Micro,

Frontpage, VMWare, VoIP, FTP

. Exceptionally well organized, with a wide range of communication

skills.

. Reliable and adaptable to learn new systems/software quickly.

. Hands on training with Microsoft server/workstation installations,

troubleshooting and also remote software which includes Citrix

GoToAssist, Dameware, and VNC.

. Knowledge of IP addressing, subnet masking and LAN / WAN principles

and protocols.

. Knowledge of Exchange Server 2000-2007, switches, Cisco routers,

firewalls, wireless LAN and hub configuration. GFI Languard for

monitoring network traffic and mail security.

RELEVANT EXPERIENCE & ACCOMPLISHMENTS:

Configure and installed workstations, servers, video, and audio devices on

complex networks. Demonstrated proficiency with MS Office applications and

Multiple Hardware/ Software Platforms. Provided support/hands on

experience in peripheral installations, trouble-shooting of Microcomputers,

workstations, terminals, and networking equipment.

Utilized imaging software Ghost, Drive Image Pro and Veritas for recovery

purposes.

Produced strong customer skills from End-User/ Helpdesk support of over

2000 to 1 million users. Performed installation and trouble-shooting of

desktops, laptops, and network printers.

EMPLOYMENT HISTORY:

05/11-Present Help-Desk Technician, Community Bank, Covina, CA

(Temporary) Salary 66,500

Support Windows XP, Salesforce, Navigator, Director,

Postini, Deposit Pro and other

bank standard and Fiserv managed software. Administer

McAfee ePolicy Orchestrator

for company wide virus solutions. Utilized Evault for

laptop and server data backup.

IBM/HP server, PC and Laptop systems for corporate and

branch offices, install and

maintain peripheral equipment, network equipment,

printers, scanners, Windows

Mobile phones, DVR systems for branch surveillance,

Broadband and remote

communications, VoIP Telephony systems, Badge reader

equipment, data and voice

circuits. Numara FootPrints for Help Desk ticketing

system.

08/06-05/11 Technical Support Analyst, Regal Medical Group, Northridge, CA

Salary 55,000

Provide support for Windows XP & 7 desktop

environment in a Windows 2003

domain. Administer and troubleshoot server

performance. Support Exchange 2007,

SQL, EZCAP, Crystal Reports, NextGen,Mas90, IDM and

other standard applications.

McAfee ePolicy Orchestrator to manage virus software.

Setup wired/wireless Cisco

routers and switches for LAN\WAN. Support Telecomm for

VoIP, Nortel and Avaya

Telephony Systems, data and voice circuits, Veritas

for data backup and recovery.

ExMerge for mailbox backup. Utilize CardAccess 3000

for security management.

Provide training for end-users and document Analyst

procedures. Manage inventory

and Help Desk tickets using Track-It.

4/04-08/06 Senior Desktop Support Analyst, CHW/ST. Joseph, Perot Systems,

CA Salary 41,000

Support multiple Microsoft OS platforms, Meditech,

HBOC, AS400, Citrix, and

other clinical apps. Create and managed NT & Novell

accounts. Utilize Dameware,

Hyena, VNC, Netmeeting for remote access, Active

Directory for administration and

Support Audio/Visual using Polycom equipment. Veritas

for hospital systems

backups and Remedy for ticket tracking. Activate

network ports and diagnose server

related connections, switches, Hubs, and other

networking equipment. Provide

technical mentoring to peers and new employees.

10/02-10/03 Help-Desk/Network Admin, Titan Datron Technologies,

Simi Valley,CA

Provide support for NT, Windows98, 2000, XP and Unix

operating systems, Auto

CAD 2000, 2000 LT, Solid Works 2000, 2003 & Pro

Engineer. Manage network

accounts, configure VPN, Exchange mail, Internet,

Intranet, hub and switch

connections, wireless devices, PDAs, network

printing, plotting, video and satellite

testing equipment. Troubleshoot network connectivity

problems and testing of LAN

cabling (Cat5). Support Audio/Visual. Perform system

backups, document help desk

request in public folders and setup documentation

for admin procedures and

migration process.

10/99-6/02 Technical Support Analyst, Deloitte Consulting, Los

Angeles, CA

Provide Helpdesk/End-User support for NT, Win 98,

Win2000, and XP operating

systems. Hardware\Software for Dell, HP, Toshiba,

and Compaq systems. Manage

network accounts, Novell server for back-ups, Lotus

Notes and right fax server

connections. Configure dial up software, IP network

printing, palm pilots, blackberry

communication devices and virtual private network

connections to access internal

servers from remote locations. Configure, TCP\IP,

DHCP, and DNS for IP

addressing in a networking environment. Provide

training for new hire practitioners

and Technical Support Analyst.

11/98-6/99 Desk-side Support Analyst, Parsons/Perot, Pasadena, CA

(Temporary)

Install Win 95 & Win NT workstations/laptops in an NT and Novell

environment.

Support AS/400, CAD, Image workstations, setup CC-Mail, MS

Exchange, and performed multiple migrations for Y2k roll out.

Configure print Queue's and IP addresses to install network

printers. Track inventory and Helpdesk tickets in Remedy for

windows deployment. Train new hire Support Analyst on rollout

procedures.

7/97-11/98 Help-Desk Support Specialist, Teletech, Burbank, CA

Support Internet users in establishing, troubleshooting, and

maintaining Internet connections. Configure Netscape 2.0-4.0

and Internet Explorer 2.0-4.0 to communicate with AT&T software

on 28.8, x2, and cable modem access lines. Configure MS

Outlook, Express, Eudora, and Eudora Lite for email, setup DNS

entries, and TCP/IP protocol stack. Provide supervision over

Helpdesk Support Technicians.

References available upon request.

Contact this candidate