Customer Service Administrative Assistant
Resume:
William Stegeman
Simi Valley, Ca 93065
OBJECTIVE:
To obtain a challenging position that will utilize my education and background skill to help expand my
knowledge in which offer the opportunities for personal and professional growth with in a company.
EXPERIENCE:
Farmer’s Insurance Simi Valley, California 2008-Present
Commercial Customer Service
Work closely with the agents’ office via phone calls or e-mail request to assist in billing question, policy
changes and system navigation concerns. . Maintain an average of 55 calls per day handling question on new
business eligible guidelines, renewal questions for Commercial and Workers Compensation policy, Umbrella.
Personal Lines Express Pleasanton, California 2008
Underwriter- Selected as part of the Express project team to rebuild the e-Agent application. Responsibilities
included: review, evaluation and make recommendation on current underwriting and business rules. Work
with upper management in auto and fire to determine what rules should be changed, excluded or kept.
Integrated the recommendations into the project code while working directly with the developer’s and use
case team.
Transaction Underwriting Pleasanton, California 2005-2007
Evaluated new and existing policy applications to maintain proper underwriting guidelines are
perform. Review the rating classification and corrected as necessary. Evaluated the renewal
underwriting of assigned district/division.
Kelly Service Pleasanton, California 2004-2005
Customer Service – Mortgage Company
Worked directly with customers regarding mortgage products and current rates. Provided
information and did research on loan accounts for the clients. This was a call center so handled
multiple calls daily.
San Ramon, California 2001-2005
Official Payments Corp.
Senior Customer Service Representative
Worked directly with government customers regarding their electronic payments options.
Responsibilities for payment processing, processing reversals and adjustments, information exchange,
and research. In addition, I managed the support for the company’s Fax Filing product, which enabled
law firms to file documents with a court via fax or e-mail. Dealt with government clients, courts, and
the end-users. An average day consisted of over 100 transactions.
Pleasanton, California 2000-2001
Remedy Staffing Service
Various Temporary Positions
Customer service, data entry, inventory clerk, phones, light typing, administrative assistant, and
telephone surveys.
Danville, California 1998-2001
Speros Marketing Group
Account executive:
Pharmacy accountant executive, Responsibilities included: advertising, sales, account collections,
signing on new pharmacies, and overseeing projects.
Western Staffing Service Pleasanton, California 1997-1998
Customer service, data entry, inventory clerk, phones, light typing, administrative assistant and
telephone surveys.
TIC Enterprise Inc. Roswell, Ga 1997-1997
Sales associate for Lucent Technology. Provide technical support and sales for telecommunications
products. Duties included cold calling on new and existing customer for product upgrades, warranty
coverage, daily reports.
EDUCATION and Professional development:
08/79-05/80 SUNY at Delhi Delhi, NY
01/84-05/85 Computer Processing Institute Paramus, NJ
Diploma-Electronic Technology
Certificate of Completion for Six Sigma Yellow Belt Program 10/2008
MS-Word, Excel, Lotus notes trained
Certification of Uberwriting training.
Community Service:
Involved in “Be a hero for Babies” fundraising Campaign with Farmers Insurance Group.
Educate and brought community awareness and the impact premature births have on
America’s infants
Co-chair the JDRF fundraiser for the Farmers Insurance Group. Which provide the
resource to raise over $8000.00 for the research for children’s diabetes.
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