Customer Service Sales

Elizabeth Y. Brunk

*** *. **** ****** *** C Zelienople, PA 16063 517-***-**** *******@*****.***

OBJECTIVE

Seeking a position where I can use the organization, sales, communication, and customer service skills that I have acquired

through both my studies at Grove City College and my work experience to benefit the organization for which I work.

EDUCATION

Grove City College Grove City, PA

B.A. in Communication Studies (Minor in Business Management) May 2010

WORK EXPERIENCE

Client Representative, Pine Tree Executive Suites Wexford, PA January 2011- presently

Interface with clients to provide relevant information on the status of their accounts with the company.

Manage client billing and invoicing to ensure that clients promptly receive the correct documents regarding their

payment status.

Oversee office facilities, including safety procedures and internal coordination of office equipment.

Manage the company’s electronic data to keep all clients up to date in the company’s system.

Client Associate, Merrill Lynch- Toledo, OH August 2010- December 2010

Communicated with clients to aid in setting appointments, routine inquiries, and general problem resolution.

Organized and maintained client data in helpful and useful formats for the financial advisor; as well as, prepared

client portfolios for review and evaluation.

Planned and executed client seminars by coordinating with a wholesaler, submitting materials for corporate

approval, and inviting the appropriate clients.

Seasonal Worker, Hayes State Park- Onsted, MI May 2008 –September 2010

Established problem solving abilities through working customer service and showed leadership by being the contact

point in emergency situations.

Office management duties included conducting pass sales and running the campground site sale computer program.

Crimson Caller- Grove City College, PA September 2009- May 2010

Called alumni and updated them on campus events as well as encouraged pledges for Full Circle, the annual

alumni fund.

Led the calling department in both number of pledges and amounts pledged.

INTERNSHIP EXPERIENCE

Merrill Lynch- Sylvania, OH June-August 2007

Created and distributed helpful information packets and financial reports to clients

Demonstrated strong attention to detail by organizing and filing client information.

CAMPUS INVOLVEMENT

Phi Sigma Chi Sorority – Grove City College

Sunset Sprint 5K Coordinator May 2008- April 2009

Supervised all event logistics ranging from obtaining sponsors and prizes to advertising the race throughout the

campus and community.

Collaborated with local businesses and organizations to generate the annual race with proceeds going to the

Grove City Community Hospital Lifeline services.

Phi Sigma Chi Alumni Secretary March 2009-May 2010

Organized and planned the 85th reunion, including creating and maintaining the website, contacting alumni, and

coordinating logistics of the event consisting of invitations, decorations, entertainment, and food.

INTERCOLLEGIATE ATHLETICS

October 2006- May 2009

Varsity Women’s Water Polo

Participated in three years of a varsity intercollegiate sport while developing skills such as teamwork, time

management, and dedication.

Helped to lead the team to three NCAA DIII National appearances and top ten finishes, including one top five

COMMUNITY SERVICE

Vacation Bible School Church Nursery AWANA Leader

Big Brother Big Sister Lenawee Mission Soup Kitchen Bixby Hospital

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