Customer Service Representative

Nicole Randolph

*** *. ****** *******, ** *****

909-***-**** / 909-***-**** ***********@*****.***

PROFESSIONAL SUMMARY:

Experienced in managing, teaching/training, supervising, writing, and

public speaking. Proficient in computer programs including: Excel,

PowerPoint, Word, Outlook, Apex, and PeopleSoft. Organizational,

analytical, and problem-solving skills. Knowledgeable of federal student

aid programs, need analysis, and packaging. Ability to interpret and

effectively articulate complex policies and procedures, both orally and in

writing. Works with a diverse student population, using excellent

communication skills. Performs in a fast-paced environment with multiple

deadlines and must be able to work independently as well as cooperatively

in a team situation. Works overtime during peak periods. Conducts financial

aid workshops and attend training.

EDUCATION:

MBA- Business

Administration 200

6

University of Phoenix, San Bernardino

BA - Communication

Studies 2001

California State University, San Bernardino

PROFESSIONAL EXPERIENCE:

Management/Supervision

. Managed daily operations and enforced rules and regulations of

facilities to ensure

safety. Recruited, hired, scheduled, and trained new teachers.

. Organized, lead, and promoted interest in recreational

activities such as arts, crafts,

sports, and games. Planned, organized, managed special projects.

. Inspected grounds, facilities, and equipment routinely to

determine necessity of

repairs or maintenance. Investigated complaints, disturbances,

violations, and grievances.

. Supervised planning, organization, and management of special

projects and grant-

funded programs. Managed administrative computer systems.

. Assisted administration with faculty recruitment and other

program administrative

functions. Traveled to various locations to train new managers.

. Recommended transfers, reassignment, termination and

disciplinary actions.

Organizational

. Coordinated, scheduled and performed business and contract

process functions.

. Planned, administered, controlled records and reports.

. Prepared art materials, and classrooms, for program activities.

. Maintained accurate and complete student records as required by

laws or

administrative policies.

. Prepared invoices, reports, memos, letters, financial statements

and other documents.

. Worked independently while researching grants, questions, and

problem solving.

Communication/Customer Service

. Conducted interviews, obtained information about initial and

continuing eligibility.

. Assisted the public in person, by mail, or by phone to establish

entitlement to

benefits. Communicated effectively and professionally using tact and

diplomacy

. Experience with an emphasis case management.

. Assisted clients and staff with grant application and proposal

preparation.

Training/Teaching

. Taught specialized classes on sports, arts and crafts, and

social skills.

. Adapted teaching methods and instructional materials to meet

students' varying

needs, and abilities. Established clear objectives and prepared

materials for all lessons.

. Observed and evaluated students' work to determine progress and

make suggestions

for improvement. Instructed students using teaching methods such as

lectures,

discussions, and demonstrations.

. Conducted special educational strategies during instruction to

improve the

development of sensory- and perceptual-motor skills, language,

cognition, and

memory. Conducted New- Hire orientation, employee trainings, and

computer trainings

for adults.

Analysis

. Conducted research, data entry, claim analysis, and claimant

support.

. Obtained and verified data to analyze claims and make benefit

entitlement decisions.

. Ability to analyze reports and statistical data. Evaluated

medical records, claims, and

files. Interpreted policy and procedures. Conducted due diligence

review of claims.

. Determined and certified the eligibility of prospective tenants,

following government

regulations. Read and analyzed incoming memos, submissions, and

reports.

. Checked figures, postings, and documents for correct entry,

mathematical accuracy,

and proper codes.

Financial

. Verified wages, and claimant's legal documents. Directed

collection of monthly

payments.

. Prepared detailed budgets and financial reports for properties.

Sold banking

products.

. Conducted management of grant-funded programs. Assisted in

budget preparation

and analysis.

. Determined taxability and value of properties. Balanced consumer

accounts.

. Quoted Prime Rate information for businesses and customers.

Conducted audits.

WORK HISTORY:

Admission Representative

American Sports University 2005 - Present

Community Writer

City News Group 2011

Assessment Technician I

County of Riverside 2005-2006

Customer Service Representative,

Wells Fargo Home Mortgage 2004-2005

Teacher- Special Education

Keystone Schools 2001-2004

Express Agent

Wells Fargo & Company 1994-

1998

Manager

Sears Portrait Studio 1988-1994

Contact this candidate