Sales Quality Assurance
Resume:
CHRISTIE S BARKER
Independence, MO 64055
**********@*****.***
KEY ATTRIBUTES
Extensive logistics management experience, business development,
management of operations teams, successful sales and marketing
techniques, customer and vendor facing roles, analysis of various
systems, excellent communication skills, in depth knowledge of
domestic and international networks.
PROFESSIONAL EXPERIENCE
TRAMSAM LOGISTICS, Olathe, KS
TransAm Logistics is a subsidiary company of the privately owned
refrigerated trucking company TransAm Trucking. TransAm Trucking
operates 1600 tractors and over 2400 refrigerated units with terminals
located in Olathe, KS and Rockwall, TX.TransAm Logistics offers freight
forwarding for key accounts including transportation management
services, truckload, flatbed, and expedited ground.
Director - Sales & Operations
10/2010-07/2011
Managed logistics sales and operations teams; established goals to
grow business levels 30%; expanded logistic
services to include flatbed, expedited ground, specialized equipment,
intermodal, expedited and truckload; analyzed carrier spend to
leverage optimal buy rates; contracted truckload carriers adhering to
FMCSA guidelines; reduced annual spend $500K through recertification
for haz mat fleet drivers; secured additional $2.6M customer account
Q2 2011
Improved system efficiencies to enhance web based application for
carrier updates and online customer quotes; worked in conjunction with
Quality Assurance Director to refine website, thorough documentation
supporting Quality Review processes, new hire orientation, claims, and
intranet enhancements; performed legal contract analysis related to
customer, carrier, and company integrity; ensured shipments handled
supported 99% claims free
Secured additional sales opportunities through RFP requests; worked in
conjunction with TransAm refrigerated assets optimizing coverage and
capacity; continued development of teams to interact with customers
supporting additional services; increased Sales bid response 15%
through pricing enhancements utilizing various customer's TMS
applications
YRC WORLDWIDE - YRC LOGISTICS, Overland Park, KS
07/2003-07/2010
YRC Logistics is a wholly owned subsidiary of the $9.6 billion strong
YRC Worldwide (NASDAQ:YRCW) operating over 370 facilities in Asia,
Europe, North America and South America. YRC Logistics helps
businesses automate and improve shipment planning, optimization,
administration, and overall supply-chain processes. Services included
flow through and pool distribution, fulfillment, Global/Domestic
freight forwarding, transportation management services, truck load
brokerage and dedicated contract fleet services.
Manager - Freight Forwarding
07/2007-07/2010
. Managed team responsible for securing domestic and international
expedited air and ground shipments; duties included working as
liaison with sales and operations to pursue all facets of freight
forwarding; responsible for inside sales to solicit new business;
hosted weekly vendor conference calls; established goals for
teams, hiring, and recruiting with significant emphasis on cross
training through PeopleSoft; collaborated with marketing to
increase service offerings; CRM experience; legal analysis related
to contracting, terms and conditions and claims processes
. Analyzed carriers service contract rates reducing 150 lanes
15%; submitted competitive rate actions to win business;
completed projects and proposals for clients; 97% on time
service; 20% increase in EDI feeds; led sales initiatives
through carrier promotions; increased secured percentage 8.5%
through system analysis and pricing enhancements; resource
for billing and rating
. TSA Alternate Security Coordinator; Compliance Officer for EEI
filings (Customs Electronic Export Filings)
. Secured additional $2M revenue through projects; immediate
response disaster relief, white glove, and security clearance
Christie S Barker Page Two
Supervisor - Freight Forwarding
10/2005-07/2007
. Directed daily operations for team supporting time sensitive
domestic and international shipments; Duties included creating
goals, continued development through online classes and cross
training, and supporting sales staff and customer service
centers for YRC Inc, Roadway, and YRC Logistics
. Conducted sales and operations training seminars related to
expedited service offerings; created vendor reference material;
commercial and cargo air, hazardous materials, TSA, oversized,
dedicated equipment, and international
. Proactively monitored call statistics and service performance;
supporting 85% call response time and 96% on time deliveries;
Quality assurance monitoring to adhere to 90% average scores;
utilized call center forecasting tool to effectively staff
. Key role in user acceptance testing for new web based
application allowing further enhancements to XML and EDI
feeds; continuous improvement through system upgrades
including real time tracking through distribution dashboard;
assisted training and development manager implement training
processes and led classroom training sessions
Freight Forwarding Planning Lead
07/2003-10/2005
Quoted and performed final routing on expedited domestic and
international shipments to increase gross margin through use of;
commercial carriers, line haul options, air consolidations, hot
shots, and dedicated trucks
. Interacted with cartage agents and carriers on daily basis to
develop strong working relationships; tested online booking
enhancements with new providers; knowledgeable of all TSA
guidelines and cargo carriers requirements
. Coordinated truckload operations for new and existing customers
for reefers, flatbeds, and specialized equipment domestically
including Alaska, Canada, and Mexico
NEWSOM PROPERTIES/NEWSOM CONCRETE, Lee's Summit, MO
01/2001-7/2003
Newsom Properties is a privately owned property management company
with over 100 properties in Lee's Summit, Missouri.
They offer affordable rental housing ranging from duplexes to
single dwelling homes since 1982 and are well respected.
Office Manager
Directed all business aspects of property management and concrete
companies; managed accounts payable and receivable, payroll and fleet
logs; performed credit checks on potential applicants; arranged final
inspections for new builds and rentals
Maintained concrete and building equipment orders; kept accurate up to
date records for property tax, maintenance, insurance, and inspection
permits
SYCAMORE HILLS ELEMENTARY SCHOOL, Independence, MO
08/1997-05/2000
Sycamore Hills Elementary School serves grades PK-5 in the
Independence 30 School District. Sycamore Hills has received a Great
Schools rating of 7 out of 10 based on its performance on state
standardized tests and is accommodated to support children with
disabilities.
Au Pair
. Collaborated with faculty to outline tutoring opportunities for
children in grades K-6 ; acted as a liaison with parents and
staff to ensure students needs were met
. Oversaw computer lab instruction; supported special needs children
daily
EDUCATION/REFERENCE
University of Missouri, Kansas City, MO 1983-1985
University of Phoenix, Phoenix, AZ 1997 Business Administration Focus
NDTA, National Defense Transportation Association, Member 2010
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