Management Customer Service

PROFILE

Senior Financial Executive with over ** years of experience in developing

and leading critical multifaceted organizations and cultivating and

sustaining collaborative internal and external business relationships.

Safeguarded the assets of a multi-billion dollar operation and implemented

large-scale programs and systems for a fortune 50 company. Proven record

of accomplishment of creating effective risk and control strategies.

Uniquely skilled at leveraging leadership skills to develop and maintain

high performing teams.

COMPETENCIES, SKILLS AND ATTRIBUTES

Business Management, Financial Operations Management ? Process Improvement

? Client Relationship Management ? Risk and Performance Management

? Program and System Implementation ? Business Strategy and Planning

RELEVANT PROFESSIONAL EXPERIENCE

TREASURY STRATEGIES, Chicago, IL

Consultant- Provide Client services including business process

identification and design 04/10 - present

FREDDIE MAC, McLean, VA

Director, Treasury/Client Services and Operations

07/98 - 07/06

Manager, Financial Operations

12/93 - 07/98

Manager, Relationships and Services 06/88 -12/93

HIGHLIGHTS/SELECTED ACCOMPLISHMENTS

Management Operations

Built, directed and managed the middle and back office operations of a

highly successful organization responsible for providing corporative-wide

financial services. Recognized for deploying over 15 corporate services

including the execution of 20 trillion dollars in Funds Transfers,

Securities Execution, ACH, Check, Payroll disbursement, Cash flow

management, Bank account balance and reconciliation, policy and procedure

development in a high pressured, deadline driven environment while

maintaining effective controls, fostering teamwork and exceeding customer

expectations.

. Developed and managed relationships with 20+ business departments

insuring that services were delivered at above customer's

expectations.

. Developed and managed 10+ corporate bank relationships and accounts

including a direct relationship with the Federal Reserve Bank of New

York (FRB), Depository Institutions and the Depository Trust Clearing

Corporation (DTCC).

. Developed and managed a $70 billion daily corporate forecasting and

cash position.

. Managed the daily and monthly posting and closing of cash transactions

to the corporate general ledger. Developed a corporate wide process

to increase the posting of cash by 2 days resulting in a Corporate

savings of $1+ million and a more timely and accurate view of

financial information.

. Selected to serve as a key member on the FRB's Payments Systems Risk

Working Group Committee to implement a major policy ruling. Led the

development of a comprehensive study that required working through

ambiguity; educating the key players, building consensus, developing

new policies, procedures and systems that resulted in a seamless

conversion of activities 3 months ahead of schedule...

. Negotiated, evaluated, procured and deployed banking services and

expenses at 20% below the national averages.

. Successfully negotiated several multi-million dollar contracts

that provided state-of-the-art corporate wide cash flow management

and funds and securities executions systems.

. Developed and implemented service level agreements with financial

institutions and internal business partners resulting in a 25%

improvement in institutional customer service and a 35% improvement in

internal customer satisfaction.

. Developed a fully functional and well controlled accounting operation

for a non-profit organization including accounts payable, accounts

receivable, payroll, budgeting, and financial statement preparation.

Led the monthly financial review process insuring the accuracy of

data.

. Formulated, executed and managed a $7 million dollar annual budget.

Risk Management, Control and Compliance

Recognized by Sr. Management for ability to maintain effective

controls and deliver above average results in the highest risk corporate

process. Produced manage reports indicative of objectives and goals using

effective risk metrics and key performance indicators.

. Implemented performance metrics to highlight processing inefficiencies

and defects resulting in a 30% reduction of errors and a 20% reduction

in inefficient processes.

. Developed operating standards that leveraged the COSO model and

implemented process mappings to comply with Sarbanes Oxley 302 and 404

regulations.

. Developed and implemented corporate treasury policies and procedures

maintaining awareness of applicable laws and regulations

. Recognized by Sr. Management for developing and executing the first

tier level Business Continuity Plan (BCP). Other business departments

subsequently adopted the plan.

. Served as a direct liaison on all internal and external audits and

regulatory examinations and recognized by Sr. Management for improving

relationships between the auditors and internal business partners.

. Reduced G&A expenses by $1miilion through the consolidation of banking

services, elimination of a concentration bank network, and 15%

reduction of headcount.

Business and System Implementation

Recognized by Sr. Management for ability to successfully drive change

through cross departmental collaboration that resulted in improved

processing efficiencies, system integration, and cost reductions. Managed

the contract negotiations, requirements gathering, system design, and

testing of 15+ corporate systems.

. Led a large-scale comprehensive $10 million dollar effort to

redesign the corporate system for executing payments with direct

interfaces to depository institutions, clearinghouses, and internal

business departments.

. Developed a centralized staging area for the creation and execution

of ACH payments which increased controls and expanded corporate wide

ACH capabilities.

. Implemented corporate wide cash management capabilities including

lockbox, controlled disbursement, balance reporting, ACH, funds

transfer, trust and custody.

. Redesigned the Corporate Banking Network resulting in a conversion

of activities from depository banks to the Federal Reserve Bank of

New York.

. Redesigned the cash receipts and disbursement process and

implemented a fully-functional accounting software system for a

church organization resulting in improved controls and the

elimination of fragmented systems.

Strategy and Planning

Developed, nurtured and sustained relationships with external services

providers and internal business associates resulting in improved

communications and successful strategic partnerships.

. Executed a multi-year operating and technology strategy that improved

controls, processing efficiencies that delivered a state-of-the art

payment system.

. Engaged a consultant to conduct a best practice and strategic review

and benchmark of the operational practices, and control structure

resulting in a validation of adequate processes, and controls.

. Developed and implemented a multi-year Vendor Relationship Strategy

which reduced the vendor's default risk from high to average.

. Developed and implemented a plan to centralize corporate wide ACH

activities resulting in a 150% increase in ACH processing

capabilities.

EDUCATION

BS, Business Administration/Accounting, Bowie State University

CTP (Certified Treasury Professional) 1992-2007

BOARD MEMBERSHIPS AND OTHER AFFILIATIONS

Committee Member- Federal Reserve Payment System Risk Working Group, 2004-

2006

Board of Director/Treasurer - Chrysalis House substance abuse treatment

facility for women

Treasurer - St. Philip's Episcopal Church, 2000-2006

Contact this candidate