Service Customer

**** ***** **** ** *** **** Marietta,GA ***** 864-***-**** ************@*****.***

Robbie Talley

To obtain a position with a progressive organization in order to enhance my

Object i

knowledge of telecom as well as to gain more experience within the business

ve arena

Aug 2001 – Aug 2011 Windstream Greenville,SC

E x pe r ie nc

e P roject Coor d i na to r

Interact with customers; coordinates the installation of their service transition to Windstream,

which includes customers with services such as PRIs, MPLS, Analog, SIP Trunk, 2Way DIDs

and internet

Interact with internal groups within Windstream to ensure that the customer’s installation

process is progressing effectively to ensure the customer’s service is installed efficiently, in a

timely manner, with minimal interruption to the customer’s service

Provide all necessary documentation to the customer and their equipment vendor to ensure

that they have all information needed during their service transition

Responsible for accepting and verifying accuracy on service orders,

providing technical support as needed

Provide instructions and install information to the customer and their

equipment vendors

Provide updates and answer questions raised by the customer during their

service order process

Train new employees on the duties of a project coordinator

Ne t wo r k P rov isione r

Validated and qualified customer’s address and

cfas/channel pairs in ILECS ordering system for ds0, ds1, Metro E, and

etherloop circuits

Processed orders to ILECS for ds0, ds1, and etherloop

circuits via ILEC ordering systems (CAFÉ, LENS, WISE, CSG, ARMS, IRES,

WEBLEX, PRIME ACCESS)

Effectively communicated with different internal and

external departments to ensure a timely delivery of the customer’s circuit

Followed up with ILECS service departments to resolve

valid and invalid clarifications or rejections on circuit orders

Ability to effectively multitask in a fast paced

environment

Escalated expedited orders to the proper departments

internally and externally in order to ensure circuit delivery in a specified

timeframe

2825 Windy Hill Rd Apt 8306 Marietta,GA 30067 864-***-**** ************@*****.***

Robbie Talley

Trained new employees on the circuit ordering process

Feb 2000 – Aug 2001 Talk.Com

Greenville, SC

C i rcu i t P rovisione r

Processed orders to ILECS in order to have ds0 lines delivered for business customers.

Interacted with customers to determine their telecommunications needs and provided voice

service solutions

Worked with different ILECS in order to process ds1 circuit orders and verify delivery of the

lines

Sept 1999 – Feb 2000 Teletech Greenville, SC

System T r acke r

Tracked packages for customers that have shipped a packages via Ups or FedEx

Provided route information to customers on the status of their package delivery

Adhered to call queue standards to ensure calls from customers were answered in a

reasonable timeframe

Jan 2007 - Present Greenville Tech Greenville,SC

E d uca t io

Cu r r e n t ly seek i ng a business adm i n ist r a t ion bachelo r deg ree

n

Certificate of Customer Facing Skills, and Certificate of Call Management

R efe re nces References are available on request.

Contact this candidate