Administrative Assistant Customer Service

Nick L. Chang

**-** **** *****

Rego Park, NY ***74

Tel: 718-***-****

Email: *********@***.***

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EXPERIENCE: 6/10 - 7/11 Hochheiser Hochheiser & Inwood, Downtown, NY

Executive Administrative Assistant

. Manage and assisting documents production for up to 4

attorneys.

. Manage relationships within the firm facilitating workflow

and resources.

. Performing general administrative support functions such as

sorting mail, answering telephone inquiries, copying,

faxing, scanning & storing electronic documents, making

travel arrangements, order weekly office supplies, set up

conference room and schedule deposition meetings.

. Able to effectively prioritize and manage an often heavy

workload.

. Detail oriented. Discreet and able to maintain strict

confidentiality at all times.

. A team player with positive attitude toward work. Flexible

and committed to quality service. Cooperative and

demonstrates initiative and resourcefulness. Dependable.

. Periodic trips to do banking, local pick up and drop off of

packages and checks.

. Interact with Senior Attorneys in a very fun non-corporate

environment.

. Maintain and record business transactions. Responsible for

one staff.

. Extensive computer skills with good working knowledge of

Excel, Word and Outlook.

. Experience with postal procedures and shipping (FedEx, UPS,

etc).

. Proficient in Illustrator & have Graphic Designer Skills.

. Save money on all expenses.

. Fast learner, quick thinker and enjoy solving problems.

. Responsible for overall appearance and cleanliness of

office, kitchen and mailroom.

. Act as a messenger when needed.

. Punctual and reliable (never late).

3/10 - 6/10 DISH Network, Queens, NY

Administrative Assistant/Customer Tech

Service

. Address customer concerns and resolve problems to 100%

customer satisfaction with one call resolution.

. Processing technical and customer service calls relating to

satellite television, programming and entertainment

services, products, and satellite systems/accessories.

. Admin. Services inquiries regarding technical, billing, and

general information requests including escalated customer

requests.

. Providing good administrative service and resolving

customer's concerns by using effective communication and

analytical skills within company guidelines.

. Selling multiple entertainment products and services as

well as hardware systems and accessories.

. Utilizing Windows based computer applications, intranet

based applications, and ledger based billing systems to

process customer inquiries.

. Maintaining the performance standards in regards to

productivity, quality assurance scores, attendance, sales,

etc.

. Effectively work with peers in a team focused environment.

8/08 - 3/10 NTT America (DoCoMo USA) Inc., Midtown, NY

Legal Assistant (TEMP)

. Word processing, preparing letters and other various legal

documents; drafting and sending correspondence.

. Proofread for accuracy and edit correspondence: Letter of

intents (LOI), proposals and agreement contracts.

. Maintaining a reference file and sorting litigation

documents using PeopleSoft.

. Conduct internet research on legal clients' location using

Google and Wikipedia.

. Photocopy, scan, bind, fax and file documents as

necessary. Prepare and manage large mailings.

. Order messenger pick-ups and process FedEx/UPS/OCS outgoing

postal services.

. Sort and distributing daily incoming mail.

. Provide mandarin service.

11/07 - 6/08 Winick Realty Group, Midtown, NY

Executive Administrator

. Prepare, proofread for accuracy and edit correspondence,

letter of intents (LOI), presentations, proposals, set-ups

and other documents for eleven (11) realty experts.

Including the Jr. Vice President.

. Using Adobe Illustrator and Acrobat to manually insert PDF

or web images on company's set-ups.

. Expeditor with D.O.B. (Department of Buildings) for

building work permits.

. Assist graphic department on creating Ms Excel and Word

templates.

. Operating REGIS & ACT database programs to assist brokers

with satellite properties images.

. Operating Adobe Illustrator and Acrobat to rearrange

image's size and condition.

. Conduct internet research on real estate properties using

Propertyshark.com, Google, Wikipedia, and Mapquest.com.

. Photocopy, scan, bind, fax and file documents as

necessary. Prepare and manage large mailings.

. In charge of ordering office & kitchen supplies.

. Order messenger pick-ups, and FedEx/UPS outgoing package

services.

. Sort and distributing daily incoming mails.

8/03 - 4/07 Affinity Health Plan, Bronx, NY

FideflisCare NY, Queens, NY

Customer Services Representative

. 4 years of work experience in health care, and health

related fields.

. Five certificates of achievement awards.

. Demonstrate abilities to understand detail policies,

procedures, plan provisions and practices and relate them

to customer questions and problems.

. Strong interpersonal skills characterized by ability to

listen carefully, respond appropriately to others and be

persuasive without being offensive or overbearing.

. Provide ongoing education and support to membership in

regards to plan benefits, policies and procedures.

. Investigate and resolve member complaints and concerns in

cooperation with provider network and other affinity

departments.

. Can be trusted to handle extremely confidential and

sensitive information, and can be trusted to handle a high

level of responsibility.

. Thrives under pressure. Ability to effectively handle

escalations and time critical issues. Remains productive

provide solutions, and meets goals in stressful situations.

. Experience entering data into automated information

systems. Experience working with culturally and

linguistically diverse and disadvantaged populations in a

courteous and effective manner.

10/01 - 8/02 Cushman & Wakefield, Midtown, NY

Administrative Assistant

. Ensured all payments were completed accurately in a time

manner.

. Assist ADT security employees with CASI - RUSCO (Access

Vision).

. Dispatched and monitored service calls to technicians.

. Reconcile numerous invoices.

. Re-organized department work order and invoice files from

numeric to alphanumeric.

. Created and maintained accurate employee information

database for the purpose of ordering personal stationery.

. Maintained and processed expense reports.

. Handled all administrative tasks and personal errands.

. Interacting with clients on a weekly basis providing them

with information in a timely manner.

EDUCATION: 1993 - 1997 Forest Hills High School: Academic Diploma.

1998 - 1999 Queens Community College: Computer Information

System (C.I.S.).

2007 - 2008 The Institute of Audio Research: Audio

Engineer / Sound Productions / Graphic Design (Associate

Degree).

SKILLS: MS Excel, Word, Outlook for Windows XP, ME. Adobe Illustrator,

PeopleSoft, Lotus Notes, Facet/C.S.I., ETRACK, ProTools &

Reason4. Type 45wpm. Intermediate knowledge on MS

PowerPoint, Access, Acrobat, InDesign and Novell NetWare

5.1.

Contact this candidate