Customer Service Sales

Cora McCoy

* ********** #**** ***** *****, Ca ***56

Telephone: 949-***-**** Email: *********@*****.***

Career Overview

Friendly, fast learning, and dedicated Administrative Assistant/ Receptionist with over 3 years

experience working in diverse retail and customer service environments.

Core Strengths

*Strong organizational skills *General Store Maintenance

*Creative problem solver *Familiar with local/state health laws

*Developed listening skills *Skilled in Product shipping

*Excellent communication skills *Responsible for inventory Count

*MS Windows proficient *Experience with logging cash movement

*Fast learner with a wide range of practical skills *Customer service oriented

*Courteous demeanor *Credit card processing

*Enthusiastic developer of good relations with clients *Multi-line phone usage

*Energetic work attitude *45 wmp

*Proficient with handling large sums of money * 10 key

*Daily invoicing

Accomplishments

Customer Service

*Consistently received positive feedback from guests and created repeat business by developing long-

term relationships with customers.

*Handled guest complaints, maintaining a positive dining experience for all rest.

*Compiled inventory lists and worked with vendors for product pricing and special orders.

*Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of

shift with 100% accuracy rate.

Product Promotion

*Up-sold products and motivated customers to upgrade current product plans.

*Market Research

Telephone Service

*Professionally processed 80+ calls per day, providing information and service to ensure customer

satisfaction.

*Computed Data Reports

*Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Follow-up

*Ensured that customers were satisfied with company products and services by doing purchase follow-up

calls.

*Performed an average of 80 follow-up phone calls/e-mails per day to discover customer needs and

desires regarding product development, use, and assistance.

Customer Interface

*Greeted customers upon entrance and handled all cash and credit transactions.

*Assisted customers over the phone regarding store operations, product, promotions and orders.

Work experience

Administrative assistant/Server/Marketing

December 2010 to Current

Chili’s Bar and Grill - Aliso Viejo, Ca

Organized weekly sales reports for management for product success. Earned management trust by serving

guest needs and responsibly opening and closing store. Greeted customers entering the store to ascertain

what each customer wanted or needed. Answered questions regarding store and products, while

maintaining knowledge of current sales and store promotions. Maintained up-to-date knowledge of store

policies regarding payments, returns and exchanges. Provided an elevated customer experience to

generate a loyal clientèle. Worked as a team member performing cashier duties, product assistance and

cleaning while providing excellent customer service.Maintained cleanliness and presentation of stock

room and service floor. Assisted guest with food selection, inquiries and order customization requests.

Accurately balanced cash drawer after every shift. Developed reputation as an efficient service provider

with high levels of accuracy.

Assistant Processor/Receptionist

October 2008 to October 2010

Goldberg Law Group - Laguna Hills, Ca

Processed Loan Modifications. Averaged 400 clients with updated and current lender information on their

modification process. Assisted customers with store and product complaints.Directed calls to appropriate

individuals and departments. Helped drive sales goals and achieve monthly quota figures.Logged daily

shipped and received orders.Provided effective communication and customer service support to the sales,

marketing and administrative teams on daily basis.Ensured superior customer experience by addressing

customer concerns, demonstrating empathy, and resolving problems on the spot.Handled daily heavy flow

of paperwork and cooperated with the accounting departments on invoicing and shipping

problems.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and

fax and phone. Processed daily invoices and billed renewed invoices to clients.

Assistant Manager

January 2007- September 2008

MWTUX- Aliso Viejo, Ca

Assisted in organizing Groom and Groomsmen for upcoming weddings, Maintained cleanliness and

presentation of stock room and production floor and restroom. Conducted a weekly walk through with the

General Manager to discuss all interior visual displays including store window presentation.Computed

accurate sales prices for purchase transactions.Maintained up-to-date knowledge of store policies

regarding payments, returns and exchanges.Recommended, selected and helped locate and obtain out-of-

stock product based on customer requests. Guaranteed positive customer experiences and resolved all

customer complaints. Earned management trust by serving as key holder, responsibly opening and closing

store.Organized weekly sales reports for the sales department as well as manager to track product success.

Worked as a team member performing cashier duties, product assistance and cleaning while providing

excellent customer service.

Educational Back Round

Aliso Niguel High school, 2004

Laguna Niguel, Ca, Orange

General Studies

Diploma

Saddleback Community College

Mission Viejo, Ca, Orange

General Studies

Some College Completed

Keywords

posses good judgment, maintains good relationships with Customers and Co workers, Dependable,

willingness to learn, hardworking, fast learning, all around dedicated and joyous person to have in the

work place.

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