Human Resources Manager
Resume:
Kenya A. Bragg, PHR
Troy, Michigan 48085
*****.*****@*****.***
Human Resources Executive
In senior Human Resources positions with a leading healthcare company,
delivered unique solutions that transformed corporate goals into profitable
reality, built effective HR and operations systems, and managed rapid and
sustained business growth.
. As Regional Human Resource Manager with HCR ManorCare, directed HR
strategies for thousands of employees in multiple locations. Directed
core management activities far surpassing typical Human Resources
functions, including key components of change management related to
corporate directives of Healthcare department.
. With seven years of management experience in the healthcare industry,
offer a valuable grouping of cross-functional skills, specific to the
unique needs of this business. Thoroughly familiar with industry-
related labor issues, collective bargaining agreements, regulatory
requirements, safety and security, employee satisfaction and staff
development.
. Developed numerous programs to support corporate goals and created
lean yet effective operating conditions. Programs include creation and
implementation of change-management concepts to introduce a "One
Company Mentality" that merged best practices of corporate policies
and cultures resulting in improved systems, employee relations and
customer service.
. Recognized by company leadership and peers as a smart, industrious,
tenacious, and decisive leader and visionary. Manage Human Resources
as a value-add, not a resource drain. Quickly assessed situations,
rapidly crafting solutions, building teams, organizing actions, and
creating profit and/or efficiency with each project's conclusion.
AREAS OF EXPERTISE
. Budget Administration/Reporting
. Program assessment/Change
. Employee & Labor Law
. Policy Design & Administration
. Union Negotiations & Mediations
. Regulatory Compliance
. Corporate Safety & Security
. HRIS System Implementation
. Development and Training Programs
. Employee Recruitment & Retention
. Compensation & Benefit Programs
. Employee and Customer Relations
CAREER HISTORY
2008 - Present Owner/Property Manager/Realtor
A.I. Property Management Detroit, Mi
. Take necessary measures for recruiting, training and supervising for
office/field staff.
. Provided oversight to our team of independent contractors with regards
to maintenance and construction.
. Provide designing and consulting on building reconstructions with
soliciting and assessing the bids.
. Organize and recruit subcontractors.
. Provide various measures for negotiating and organizing lease
agreements and rent agreements along with the capitol developments.
. Produced annual budgets for every property with assisting legal
associates for preparing and presenting tax procedures.
. Produce various financial analytical reports and practicability
reports of potential property achievements.
. Act as the investment evaluator for the company.
2001 - 2008 Regional Human Resource Manager
HCR ManorCare Toledo, Oh
Trans formed HR from administrative role to strategic business partner,
including working with senior management to drive key business and
implement performance initiatives. Conducted extensive analysis of existing
HR organization and developed business plan to update all policies,
procedures, services, programs and operations. Direct human resources
functions, including recruiting, hiring practices, benefits and
compensation. Developed standardized organizational model to clarify
authority and responsibilities. Led transformation of company perception of
bureaucratic HR function to value added service.
. Designed and implemented successful full-featured compensation and
benefit plans, exempt/non-exempt performance and salary review
programs, wage and salary incentive plans, and executive
compensation and retirement plans.
. Led management team in creating and implementing succession plan
including career development activities which improved retention
and speeded staff process.
. Avoided a Union Campaign/Union attempt by involving employees to
set up improvement programs. Pro-actively resolved problems through
effective listening, negotiating and preventive measures.
. Implemented new employee orientation procedures which resulted in
smoother integration of new hires into the organization.
. Established a systematic tracking mechanism which resulted in more
effective decision-making with regard to compensation, EEO and
Affirmative Action.
. Designed, developed and delivered a series of training programs
which resulted in increased employee empowerment and a more
effective, team-oriented culture.
1995 - 2000 Personnel Supervisor
Detroit Newspaper Agency Detroit, Mi
Responsible for establishing, implementing, directing, planning and
coordinating all Human Resources activities required to support three
regional distribution centers, Serve as consultant and business partner to
management team to facilitate ongoing development of proactive employee
relations programs.
. Devised workflow procedures and implemented standards for staff in
accordance with company policy and procedure, effectively inspiring
employees to exceed company mandated goals.
. Created perk programs for employees, fostering employee morale and
increasing productivity.
. Analyzes industry pay standards and designed bonus programs tied to
business goals to place company in more competitive. Improved new hire
acceptance rate 50% and halted loss of key personnel.
. Developed and controlled annual operating budgets.
. Initiated and mediated satisfactory contract negotiations between
company and contractors and subsequently tracked and reviewed
contractors' performance.
. Promoted company ideas and goals at career fairs and minority
organizations, advancing company recruiting efforts.
. Effectively integrated cultural diversity and workplace harmony
through supervisor and management development, employee relations,
communication programs and rigorous employee involvement.
1995. Assistant Supervisor of Reservations
Hamilton, Miller, Hudson & Fayne Travel Southfield, Mi
Recruited, trained and supervised a staff of 80 Client Service
Representatives within an inbound call center. Received numerous awards for
maintaining a standard of excellence in sales.
. Played role of both team leader and teammate, boosting staff morale,
reducing turnover and increasing individual employee productivity.
. Established and enforced quality assurance standards for staff to
adhere to.
. Successfully handled and resolved all customer concerns and disputes,
transforming dissatisfied customers into repeat business.
. Acted as an agent of change, eagerly discussing problems and solutions
in order to improve internal and external customer relations.
Education & Professional Affiliations
2008 MSA in Human Resources Administration
. Central Michigan University
2000 BBA in Business Management
. Northwood University
Professional in Human Resources (PHR)
Society for Human Resource Management (SHRM)
Kenya A. Bragg, PHR
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Kenya A. Bragg, PHR
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