Quality Assurance Manager

Courtney Hayden

***** ******** ***** ****, *******, Texas 77433 936-***-****

*********@***.***

EXPERIENCE Resolutions Hospice-Houston, Texas

Human Resource Manager, September 2007- August 2011

*Acted as employee advocate to management

*Responsible for all aspects of recruiting including; job

postings, resume selection, initial and secondary

interviews, leading and scheduling orientation

*Completed all reference and background checks, including

applicant and staff annual motor vehicle checks

*Maintained employee files electronically and in-office.

*Compiled and audited payroll submission, new hire

reporting.

*Participated in counseling sessions and terminations.

*Workers compensation and unemployment administrator

*Medical/dental/ancillary benefits advisor

*Maintained policy and procedure manual, Employee Handbook

and staff education recording

*Part of the Leadership and Quality Assurance Performance Improvement

team

VistaCare Hospice-Houston, Texas

Office Manager, July 2005-August 2007

*Responsible for payroll

*Maintained all personnel files

*Performed background checks, paid time off scheduling

**Reconciled invoices for payment/denial,

*Compiled purchased services log, medical/office supply

ordering, distributed cell phones/pagers,

*Initiated OSHA logs

*Prepared facility and hospital contracts for

sales/marketing staff, acted as IT liaison with corporate

office. Responsible for completing annual vendor contract

review for CQI.

*Participated in Leadership and Continuous Quality Improvement.

Admissions Coordinator, May 2004-July 2005

*Handled referrals from intake through entire admission

process which included communicating with physicians, case

managers, nursing home admissions, spoke with family

members and discussed hospice benefit,

*Coordinated with several disciplines to ensure benchmarks

were met

*Ordered DME as need, called ambulance for discharge transportation

*Assisted secretary with answering phones and preparing for

team meetings in their absence.

Vitas Hospice-Houston, Texas

Patient Care Secretary, November 2003-May 2004

*Answered phones, chart filing, tracked and follow up on

physician orders

*Ordered medical supplies

*Daily schedules

*Used email notification for patient assignment.

EDUCATION Sam Houston State University-Huntsville, Texas

Bachelor of Business Administration-2003

Human Resource Management

MEMBERSHIPS Society for Human Resource Management

REFERENCES Available upon request

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