Customer Service Manager

CATHERINE L. MIDGLEY

*** ***** ** ****** **** #A148 • SAN CLEMENTE, CALIFORNIA 92672 • 602-***-****

EXPERIENCE

LEGAL SECRETARY/OFFICE MANAGER October 2001 to July 2011

Scott K. Midgley, P.C. - Emphasis in Family Law Phoenix, Arizona

Provided support for sole practice attorney.

• Direct and telephonic client, opposing counsel and court contact

• Typed all correspondence, pleadings, and miscellaneous documents through cassette dictation

• Created, organized and maintained client files, including preparation of boards for

correspondence, notes, indexed pleadings, minute entries, and other documentation

• Created various document and pleading templates using WordPerfect

• Revised pleadings and documents using redline and strikeout

• Prepared client billing using Timeslips

• Calendared appointments, depositions, trial settings, pretrial deadlines

• Opened and logged incoming mail; prepared outgoing mail using Stamps.com

• Handled all shipping, receiving and ordering of supplies and equipment through Staples E-

Way and other vendors

• Open and close office daily

CUSTOMER SERVICE/BOOKKEEPING April 1986 to September

2001

Valley Sun Medical, Inc. Phoenix,

Arizona

• Direct and telephonic patient, therapist and physician contact

• Patient account receivables

• Delivery of and patient instruction on use of pain control and muscle rehabilitation equipment

• Product and equipment ordering, shipping and receiving

• Open and close office daily

EDUCATION

Three years college in liberal arts

VOLUNTEER

Phoenix Art Museum Gallery Guide Phoenix, Arizona

• Direct visitor contact regarding specific exhibits and museum amenities

• Back-up security regarding disallowed photographing and/or touching artworks

John C. Lincoln North Mountain Hospital Emergency Department Reception Phoenix, Arizona

• Direct patient, visitor and staff contact; guide to patient rooms; transport patients to main

hospital

• Preparation of patient file packets, discharge envelopes and insurance forms

References available upon request

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