Customer Service Representative

ANGELIKA SIMONENKOVA

**** **** ****** **********, ** 95820 916-***-**** ************@*****.***

CUSTOMER SERVICE REPRESENTATIVE

Qualifications Profile

Highly motivated, mature-minded young professional with five years of experience in customer service and

administrative support. Exceptional interpersonal and communication skills with Russian / English

fluency in speaking, reading and writing. Accurate and detailed with strong organizational and computer

skills. Well groomed; get along well with others. Take pride in doing a good job.

Professional Highlights

General Office Support

• Expertise in operating office machines, such as photocopiers and scanners, facsimile machines,

voice mail systems.

• Demonstrate computer proficiency and the ability to maneuver and navigate between computer

screens and programs.

• Effective in completing work schedules, managing calendars, and arranging appointments.

• Maintain and update filing, inventory, mailing, and database systems, either manually or using a

computer.

• Responsible for completing, copying, sorting, and filing records of office activities, business

transactions, and other activities.

Customer Service

• Customer service focused, articulate and possessing good phone etiquette.

• Strong phone skills for handling inbound calls.

• Ability to communicate in professional manner in both English and Russian languages.

• Communicate with customers, employees, and other individuals to answer questions and explain

information.

• Handle complaints, settling disputes, resolving grievances and conflicts; using

appropriate negotiation and problem-solving skills.

Skills

• 2007 Microsoft Word, Excel, Access, PowerPoint (certified)

• Internet Explorer, Outlook, Picasa

• Keyboarding (40+), ten-key by touch (certified)

• Switchboard / Telephone Answering

• Chronological, alphabetical, numeric filing

Employment History

Cashier European Bakery 2010-2011

Dispatcher / Rotex Transportation, Sacramento, CA 2010-2011

Customer Service Representative

Caregiver Maxim Health Care, Sacramento, CA 2008-2009

Declaration Specialist State Custom (Internship), Russia 2005-2006

Office Assistant / State University, Russia 2004-2006

Customer Service Representative

Education

Equivalent: Combined Bachelor and Master Degree of Transportation, storage and distribution

manager

(5 years, "B+")

Office Assistant Certificate of Completion (6 mo, "A-")

CPR Adult / First Aid Certificates

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